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Blue Screen (BAD_POOL_HEADER / NTFS_FILE_SYSTEM)


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#1 SchrodingerN

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Posted 14 March 2012 - 07:15 PM

Hello everyone,

Just a few days ago, my 64-bit Windows 7 computer started to BSOD. This usually happened shortly after log-in. Using information from BlueScreenView in Safe Mode, the most common crashes had the bugcheck string "NTFS_FILE_SYSTEM". Some of the dumps contained a file used by Avast Free Antivirus. Since I just recently updated Avast (and a search showed that other users have encountered similar problems), I used System Restore to return to an older version.

This solved the problem for a few days, but it suddenly started crashing again. ntoskrnl.exe is always cited as a suspect program by BlueScreenView, but it is often accompanied by mountmgr.sys (in which case the bugcheck string is "BAD_POOL_HEADER"), fltmgr.sys, and/or Ntfs.sys. I suspect that I may have to reinstall the OS in order to fix this, but I'd rather do this as a last resort. The computer is currently stable in Normal mode (though it was crashing this morning), so I'm not exactly sure what's causing it.

So, I'd like to ask why exactly my computer has been crashing? I realize that I haven't given enough information, so please tell me what I need to post in order to diagnose this problem.

Thank you so much in advance. :)

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#2 AustrAlien

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Posted 14 March 2012 - 11:49 PM

Let's collect some more information about what might be going on here and I will have a look at it.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

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#3 Guest_Xircal_*

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Posted 15 March 2012 - 05:54 AM

Hello everyone,

Just a few days ago, my 64-bit Windows 7 computer started to BSOD. This usually happened shortly after log-in. Using information from BlueScreenView in Safe Mode, the most common crashes had the bugcheck string "NTFS_FILE_SYSTEM". Some of the dumps contained a file used by Avast Free Antivirus. Since I just recently updated Avast (and a search showed that other users have encountered similar problems), I used System Restore to return to an older version.

This solved the problem for a few days, but it suddenly started crashing again. ntoskrnl.exe is always cited as a suspect program by BlueScreenView, but it is often accompanied by mountmgr.sys (in which case the bugcheck string is "BAD_POOL_HEADER"), fltmgr.sys, and/or Ntfs.sys. I suspect that I may have to reinstall the OS in order to fix this, but I'd rather do this as a last resort. The computer is currently stable in Normal mode (though it was crashing this morning), so I'm not exactly sure what's causing it.

So, I'd like to ask why exactly my computer has been crashing? I realize that I haven't given enough information, so please tell me what I need to post in order to diagnose this problem.

Thank you so much in advance. :)


Try running "Last Known Good Configuration" from the Windows Advanced Menu. It doesn't always work, but the theory is that the operating system will subsequently load an image of itself the last time it worked properly. To access the Windows Advanced Menu, hit F8 a couple of times immediately after the manufacturer's logo disappears from the screen. Some motherboards are configured to load the BIOS boot menu if you hit F8 while the BIOS logo is visible onscreen, so reboot by hitting CTRL+ALT+DEL if you see that option appear unexpectantly.

Did you take the precaution of creating a Windows 7 disk image? If so, insert your system repair disc and then navigate to that (it's usually a folder called "WindowsDiskImage"). Restoring the system using that option restores all your files and programs from the creation date.

#4 SchrodingerN

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Posted 15 March 2012 - 04:46 PM

@ AustrAlien: Thank you so much! My computer crashed again this morning, but it's stable at the moment so I'm running the tests in Normal mode.

For the first part, do I have to run Driver Verifier? Also, do I need to post my computer's specs, or will Speccy take care of that?

Anyways, here's the zip file from part 1 (contains PERFMON):

https://skydrive.live.com/redir.aspx?cid=2459e97d3e98716f&resid=2459E97D3E98716F!224&parid=2459E97D3E98716F!114&authkey=!AA28TVAKvFVFIBI

Here is the stuff from Speccy:

http://speccy.piriform.com/results/2PozpkL1KWnNL3dlq0ORujT

Here is the MiniToolBox log:

MiniToolBox by Farbar Version: 18-01-2012
Ran by Family (administrator) on 15-03-2012 at 17:43:50
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe After Effects CS5.5 (Version: 10.5)
Adobe AIR (Version: 3.1.0.4880)
Adobe Community Help (Version: 3.4.980)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.0.1.152)
Adobe Flash Player 11 Plugin (Version: 11.1.102.62)
Adobe Flash Professional CS5.5 (Version: 11.5)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS5.1 (Version: 12.1)
Adobe Premiere Pro CS5.5 (Version: 5.5)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Adobe Story (Version: 1.0.571)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 7.0.1407.0)
Bamboo (Version: 5.2.5-5)
Bamboo Dock (Version: 4.0)
Bamboo Dock (Version: 4.0.0)
Blender (Version: 2.60a-release)
Bonjour (Version: 3.0.0.10)
Canon MOV Decoder (Version: 1.8.0.7)
Canon MOV Encoder (Version: 1.6.0.1)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.7.0.4)
Canon Utilities EOS Utility (Version: 2.10.0.0)
Canon Utilities EOS Video Snapshot Task for ZoomBrowser EX (Version: 1.0.0.10)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities ZoomBrowser EX (Version: 6.7.0.24)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.5.0.9)
COMODO Internet Security (Version: 5.9.23255.2196)
D3DX10 (Version: 15.4.2368.0902)
Dropbox (Version: 1.2.52)
Encarta Search Bar (64-bit) (Version: 1.0.0)
Facebook Video Calling 1.1.1.1 (Version: 1.1.1)
Freemake Video Converter version 3.0.1 (Version: 3.0.1)
GIMP 2.6.11 (Version: 2.6.11)
Google Chrome (Version: 17.0.963.79)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.99)
Inkscape 0.48.2 (Version: 0.48.2)
iTunes (Version: 10.6.0.40)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Learning Essentials for Microsoft Office (Version: 1.1)
magicJack (Version: 2.0.6073.4252)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Math (Version: 2007)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Student 2007 for Learning Essentials
Microsoft Student with Encarta Premium 2007 (Version: 2007)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000)
Mozilla Firefox 10.0 (x86 en-US) (Version: 10.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
NVIDIA 3D Vision Controller Driver (Version: 275.33)
NVIDIA 3D Vision Controller Driver 275.33 (Version: 275.33)
NVIDIA Control Panel 275.89 (Version: 275.89)
NVIDIA Graphics Driver 275.89 (Version: 275.89)
NVIDIA Install Application (Version: 2.275.82.0)
NVIDIA nView 135.85 (Version: 135.85)
NVIDIA nView Desktop Manager (Version: 6.14.10.13585)
Origin (Version: 8.3.7.3619)
PDF Settings CS5 (Version: 10.0)
PxMergeModule (Version: 1.00.0000)
Python 2.7 pygame-1.9.2a0 (Version: 1.9.2)
Python 2.7.2 (Version: 2.7.2150)
QuickTime (Version: 7.71.80.42)
Realtek High Definition Audio Driver (Version: 6.0.1.6449)
RPS CRT (Version: 9.0.40)
SimCity™ Societies (Version: 1.0.0.0)
SimCity™ Societies Destinations (Version: 1.0.0.1)
SIW version 2011.09.16 (Version: 2011.09.16)
Skype™ 5.5 (Version: 5.5.124)
SMCWUSB-N2 Wireless Utility (Version: 1.0)
SpywareBlaster 4.5 (Version: 4.5.0)
The Sims™ 3 (Version: 1.31.118)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597970) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Vegas Pro 10.0 (Version: 10.0.469)
VLC media player 1.1.11 (Version: 1.1.11)
WebTablet FB Plugin (Version: 2.0.0.1)
WebTablet IE Plugin (Version: 1.1.0.12)
WebTablet Netscape Plugin (Version: 1.1.0.10)
Winamp (Version: 5.621 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)

**** End of log ****


Again, thank you so much! :)

@ Xircal: Unfortunately, I do not have a disk image. :( I'll try your first advice if all else fails. Thank you. :)

Edited by SchrodingerN, 15 March 2012 - 04:46 PM.


#5 AustrAlien

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Posted 15 March 2012 - 05:21 PM

Before I even start on the crash dumps, please uninstall Comodo firewall, and then check to ensure that the Windows firewall is ON.

COMODO Internet Security (Version: 5.9.23255.2196)

This could well be causing problems on your 64 bit Windows system.

Let me know if it has any effect on the system's behaviour.
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#6 SchrodingerN

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Posted 15 March 2012 - 06:04 PM

I've uninstalled it and turned on Windows Firewall. I haven't noticed any change in behaviour, though I'll let you know if something does happen.

#7 AustrAlien

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Posted 15 March 2012 - 07:13 PM

While I continue on to look at the rest of the crash dumps and the other information, based on information provided in the 3 most recent minidumps which points to an avast! driver as the culprit, please do the following ...

Uninstall avast! antivirus by the usual means and then run the avast! removal tool to ensure that all remnants of avast! are removed.
Please let me know if there is any change in the system behaviour after doing that.

====================
BSOD BUGCHECK SUMMARY 3 most recent minidumps
................................................................
Loading Dump File [C:\CactusIsland\SchrodingerN_BC\Windows7_Vista_jcgriff2\031512-36691-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Thu Mar 15 23:46:57.509 2012 (UTC + 11:00)
System Uptime: 0 days 0:02:10.694
Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : aswSnx.SYS ( aswSnx+11fbd )
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
PROCESS_NAME: System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
BUGCHECK_STR: 0x7E
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID: X64_0x7E_aswSnx+11fbd
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`02ee7cfe fffff880`03185678 fffff880`03184ed0
BiosVersion = 1.08.1808
BiosReleaseDate = 12/07/2007
SystemManufacturer = FUJITSU SIEMENS
SystemProductName = CELSIUS R640
CPUID: "Intel® Xeon® CPU 5150 @ 2.66GHz"
MaxSpeed: 2660
CurrentSpeed: 2660
................................................................
Loading Dump File [C:\CactusIsland\SchrodingerN_BC\Windows7_Vista_jcgriff2\031512-34148-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Fri Mar 16 01:46:46.853 2012 (UTC + 11:00)
System Uptime: 0 days 1:57:43.632
Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : aswSnx.SYS ( aswSnx+1564d )
NTFS_FILE_SYSTEM (24)
DEFAULT_BUCKET_ID: NULL_DEREFERENCE
PROCESS_NAME: winampa.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAILURE_BUCKET_ID: X64_0x24_aswSnx+1564d
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`0779f388 fffff880`0779ebe0 fffff800`02ef986a
................................................................
Loading Dump File [C:\CactusIsland\SchrodingerN_BC\Windows7_Vista_jcgriff2\031512-33493-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Fri Mar 16 02:15:31.758 2012 (UTC + 11:00)
System Uptime: 0 days 0:26:35.943
Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : aswSnx.SYS ( aswSnx+15641 )
NTFS_FILE_SYSTEM (24)
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAILURE_BUCKET_ID: X64_0x24_aswSnx+15641
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`07344318 fffff880`07343b70 fffff880`01163e18
................................................................

Edited by AustrAlien, 15 March 2012 - 07:15 PM.

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#8 SchrodingerN

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Posted 15 March 2012 - 07:41 PM

Will do. In the meantime, would it be safe to install another antivirus program? Also, I have two other Windows XP 32-bit computers that use Avast. They haven't crashed, but should I take precautions and uninstall them too?

Also, out of curiosity, when were these dumps created? The suspect Avast file isn't listed in the latest dump files on BlueScreenView (though it was cited on older ones, after I updated the program).

Edited by SchrodingerN, 15 March 2012 - 07:44 PM.


#9 AustrAlien

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Posted 15 March 2012 - 08:54 PM

Sorry: I forgot to offer you an alternative antivirus suggestion.
  • Try Microsoft Security Essentials (free).
    I think enus\x86\mseinstall.exe would be the appropriate download for your system. ... edited
  • Avira (free) is another alternative you may wish to try.
You wrote: "I have two other Windows XP 32-bit computers that use Avast. They haven't crashed, but should I take precautions and uninstall them too?"
No, there is normally no problem with avast! It is as good as any of the others .... and works satisfactorily on most systems without issue.

You asked: "when were these dumps created?"

031512-36691-01.dmp

The dates on the minidumps suggest all three of the most recent crashes examined took place on March 15th 2012. BlueScreenView's report does not always provide the same info as analysing the minidumps using WinDbg ... and it is preferable to use WinDbg to view the dump information when possible (though that is not always gospel either, and must be tempered with a degree of experienced interpretation).

Edited by AustrAlien, 16 March 2012 - 12:22 AM.

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#10 AustrAlien

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Posted 16 March 2012 - 01:51 AM

If the system crashes again, please zip up the minidump(s) produced and attach to your reply so I can have a closer look.
  • Navigate to C:\Windows\Minidump <<< folder
  • Right-click on the most recent minidump file > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

=======================
BSOD BUGCHECK SUMMARY
Spoiler

Edited by AustrAlien, 16 March 2012 - 01:53 AM.

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#11 SchrodingerN

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Posted 16 March 2012 - 11:24 AM

I've uninstalled Avast. I'll run the cleanup utility and install Avira after. If another crash happens, I'll let you know. :)

You wrote: "I have two other Windows XP 32-bit computers that use Avast. They haven't crashed, but should I take precautions and uninstall them too?"
No, there is normally no problem with avast! It is as good as any of the others .... and works satisfactorily on most systems without issue.


Would it be safe to do a program update (in Avast) on those computers then? I think this may have started with an update in Avast, but admittedly it started to crash before that.

Thanks for all your help, AustrAlien! :D

#12 AustrAlien

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Posted 16 March 2012 - 04:05 PM

Would it be safe to do a program update (in Avast) on those computers then?

There is never a 100% guarantee that you will not experience a problem after an update of any antivirus program: It is a risk we take all the time, and there is not much we can do about it.

I suggest that you proceed with updating on one computer .... and then allow some time to test that all is OK. If no problem, then go ahead and update on the other computer.
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#13 terrencej31

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Posted 09 April 2012 - 07:31 AM

BSOD using Pro Tools LE 8.05

I have Windows 7 Ultimate x64 and when I use Pro Tools or Reason 5 the system freezes causing me to do a hard reboot. The mouse and control/alt/delete does not work. Computer was just purchased one week ago. I have attached my Minidump file.

Thanks

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