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PC stuck at Intel Matrix Storage Manager black screen


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7 replies to this topic

#1 jbanda

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Posted 14 March 2012 - 10:14 AM

my computer randomly shut down and when it rebooted it was stuck at the black INTEL MATRIX STORAGE MANAGER screen.

note: the computer gets pass the Dell BIOS screen (only option is F12).


PLEASE HELP!

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#2 jbanda

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Posted 14 March 2012 - 11:40 AM

please help

#3 boopme

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Posted 14 March 2012 - 02:30 PM

What is your operating System?
You cannot get to the Windows desktop in either safe or normal mode?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 jbanda

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Posted 14 March 2012 - 03:46 PM

sorry Windows 7. no i can't get windows into Safe Mode bc the only screens i see are the DELL boot up (with F12 as the only option)....the next screen is the black intel screen....the computer never gets to the windows splash screen where i can press F8

#5 jbanda

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Posted 14 March 2012 - 03:47 PM

windows 7 ultimate to be exact


EDIT:
My bad you did say Google redirect


I will ask someone to look here.

Edited by boopme, 14 March 2012 - 07:04 PM.


#6 JSntgRvr

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Posted 14 March 2012 - 07:25 PM

:welcome:

We will need to view the system status from an external environment. You will need a USB drive and a CD to burn. There will be several steps to follow.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download driver.sh by noahdfear to your USB drive
  • Also Download Query.exe by noahdfear to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file, query.sh, will be extracted.
  • Once this process is completed, download Dumpit by noahdfear to the USB drive.
  • Remove the USB & CD and insert them in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • In some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Then type bash driver.sh -af
  • Press Enter
  • You will be prompted to input a filename.
  • Type the following:

    Winlogon.exe

  • Press Enter
  • If successful, the script will search for this file.
  • After it has completed the search enter the next file to be searched
  • Type the following:

    volsnap.sys

  • Press Enter
  • If successful, the script will search for this file.
  • After it has completed the search enter the next file to be searched
  • Type the following:

    explorer.exe

  • Press Enter
  • After it has completed the search enter the next file to be searched
  • Type the following:

    Userinit.exe

  • Press Enter
  • After the search is completed type Exit and press Enter.
  • After it has finished a report will be located in the USB drive as filefind.txt
  • While still in the Open Terminal, type bash query.sh
  • Press Enter
  • After it has finished a report will be located in the USB drive as RegReport.txt
  • Close Open Terminal.
  • Confirm that you see the file dumpit in your USB drive and double click on it.
  • After it has finished a report will be located in your USB drive named mbr.zip
  • Plug the USB back into the clean computer post the contents of the report.txt, filefind.txt and RegReport.txt in your next reply. The mbr.zip file must be attached to your reply.

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#7 boopme

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Posted 14 March 2012 - 07:37 PM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 JSntgRvr

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Posted 02 April 2012 - 11:39 PM

Due to the lack of feedback this Topic is closed. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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