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100% CPU usage


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#1 splittingeve

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Posted 13 March 2012 - 07:23 PM

Biostar P4M90-M4 w/ Celeron 2 GHz
2 gigs PNY DDR2 (PC2-6400, 400 MHz)
VIA Chrome9 HC IGP
Soundblaster 24 bit
Samsung 40 GB
XP Pro, SP 3
Linksys E2000


Problem: Browsers eating up 100% of CPU, esp. with flash sites. This is the case with firefox, IE, chrome and opera. All are sluggish and tough to use (loading, scrolling, new pages, etc.), but esp. on flash sites where they are just broken.

My other machine using the same browser and flash version, on the same network, runs great. That makes me think it isn't actually a flash or browser issue per se, but something very wrong in my machine.


I have...

freshly installed XP Pro, fully updated - SP3 (+defrag after the install)

removed and reseated the RAM

checked for updates on board (chipsets, graphic, ethernet, etc) and sound card

ran spybot and hijack this scans with clean results (though the machine hadn't been online 'till that moment)

done a few speed tests - results; 17.25 down, 4.16 up, then 12.21 down, 2.01 up and 19.58 down, 4.06 up, on three diff. test sites.

installed latest browser and flash plugins

most unneeded services manual or disabled


Video in general plays well locally (even if I stream it from the other PC via the network), and my downloads in general don't seem half bad - just the browser(s) performance is non existent.

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#2 Nephilim1955

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Posted 13 March 2012 - 07:45 PM

Why so many browsers?
You need to gather more info. Try (process explorer)from sysinternals.com. It is similar to task manager, but digs much deeper, allowing you to see what file handles are open, which may clue you in to the problem.

Edited by Nephilim1955, 13 March 2012 - 08:13 PM.


#3 splittingeve

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Posted 13 March 2012 - 07:51 PM

Why so many browser?
You need to gather more info. Try (process explorer)from sysinternals.com. It is similar to task manager, but digs much deeper, allowing you to see what file handles are open, which may clue you in to the problem.


I tried each browser in succession to see if any one in particular was at fault. I will check out sysinternals - thx.

#4 splittingeve

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Posted 16 March 2012 - 04:29 AM

(bump) Have this posted to half a dozen forums with no luck yet. I have acquired the latest chipset and graphics drivers with no change. The way it stands, the PC is pretty much unusable online. Any suggestions would be appreciated! Thx

#5 hamluis

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Posted 16 March 2012 - 05:33 AM

Try posting a screenshot (from Task Manager) which reflectz this 100% usage, please.

http://www.bleepingcomputer.com/forums/topic43088.html/page__gopid__2493350

Louis

Edited by hamluis, 16 March 2012 - 05:37 AM.


#6 Nephilim1955

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Posted 16 March 2012 - 10:06 AM

Did you ever download and try Process Explorer (It's like a Super Task Manager) You will need to read up on all it's features. Might be a good idea to clean up your HDD by removing all those browsers keeping only IE, then click on TooLs>Internet Explorer>Delete Browsing history. Click the Advanced tap then click Restore Advance settings. Next click on browser Reset. Close and open browser. You'll need to reset your home page in Internet properties. Go to add/remove programs and get rid of every you don't use. When prompted to reboot say no until you've got rid of everything unless a programs forces you to reboot. After you do all this. Download CCleaner and run the registry cleaner as many times as needed to remove all the leftover junk. Next right click on MY Computer select Manage. In there open Device Manager and make sure there are no red exes, or yellow exclamation marks. Now click on event viewer to expand it. Open system, and Applications to see what errors are present there. Let us know what you see there. Go to search, type msconfig click the start tap and count how many programs are running in there. I have about 15 running there. As the other guy earlier suggested, copy and paste task manager here. This is to find out what programs are hogging resources. And there may be a suspecious program running in there which could be a virus. Process Explorer does even a better job at diagnosing this. Now defrag your HDD. Download Malwarebytes, run full scans in both normal and safe modes. What Internet Security program are you running. Norton, McAfee, Avast, or ? Run a deep scan with your antivirus program. If the computer isn't running better by now. The last thing is to go back into msconfig and those, selective startup. Click on the services tap put a tick in the box where it says hide all microsoft services. click on the general again and remove the tick from load startup Items and Load System Services. Reboot and see if the computer is running better. I just woke up so excuse the bad typing. LOL Will stop there for now let the other guy/s make other suggestions, as well. Keep it in selective startup for the time being. There will be more to do in there later. Download Hijackthis 2.0.3. Don't run it yet.

Edited by Nephilim1955, 16 March 2012 - 10:10 AM.


#7 hamluis

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Posted 16 March 2012 - 10:41 AM

<<Download Hijackthis 2.0.3. Don't run it yet>>

Do not bother to download HJT. It is obsolete in terms of usefulness within the BC Malware Removel Logs forum and is not recommended/used by BC's Malware Response Team.

Anyone with a malware problem that needs to be posted in the MRL...should follow the instructions at Preparation Guide Before Using Malware Tools And Requesting Help. The Guide includes a link to the appropriate forum for posting requested malware logs.

Since this is the XP forum...as long as this topic is open, we will treat your issues as unknown/undefined O/S problems...and not make recommendations treating such as malware situations...until such becomes obvious or probable.

Louis

#8 Nephilim1955

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Posted 16 March 2012 - 05:03 PM

Hello Louis, I do realize Hijackthis does not register the servicers correctly with 64 bit systems. I didn't plan to clean with it, only to see if the computer had other issues. I do know about OTL by OldTimer. It's a modern, more powerful replacement for HijackThis. But, if infected, I would of recommended the appropiate forum. OP did state he has posted in 6 different forums with no results! My basic fixes will not harm his machine. Only clean it up a bit. I did not plan to modify the registry, nor run specialized cleaning tools. Such as, GMER. Combofix, MBAM to mention just a few.I leave that task to BPs professional malware specialist team. Thanks, for the heads up!

Edited by Nephilim1955, 16 March 2012 - 05:21 PM.


#9 splittingeve

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Posted 16 March 2012 - 06:11 PM

Did you ever download...


Thanks much for the detailed response - I should have been a tad more so in my question (that is to say, I have done most everything you've suggested I'm afraid). I was trying not to create a monstrous post. Suffice to say, all of the 'basics' have been covered, and then some. I'll run you through it though. Regardless, I appreciate all the suggestions! I haven't actually used process explorer, I will give that a go.

First off when the other browsers were no more responsive than Firefox, I uninstalled them. They were only for testing. I generally use only Firefox and I've done three clean installs (after removal) of that, as well as Flash (using removal tool). I deleted all content each time, ran it in safe mode, created an alt profile (that was suggested elsewhere), ran it as admin., tweaked a couple of the "about:" settings I found in forums, you name it. :) I am convinced the browser and flash are fine.I run the identical version of firefox and flash on my other machine and it soars.

There are nearly no programs on this machine as yet, it being a new install (so nothing to remove) - primarily diagnostic tools and malware detection/removal I've added since the issue (SIW, malwarebytes, hjt, etc.).

I use CCleaner regularly, out of habit (pretty much every time I run a machine). But again, this machine has virtually no history to speak of yet, so I've yet to download it. Soon.

Device manager is a go - no issues.

Pure Networks (for my router) is the only non-windows service running in msconfig (as I mentioned, this is a new install, there's really nothing running on it yet)


Posted Image


I have no virus protection or firewall running yet, as that has interfered in the past with my streaming. I needed a raw test to see if the integrated graphics would handle streaming Flash. If not, I'd stop there, and get a vid card before proceeding. The machine wasn't online before that. I use my other machine to retrieve updates, download, etc. simply because its faster.
Now, though I very much doubted that couple of minutes on my youtube page would've infected my machine, I went ahead and ran MalwareBytes (full scan), HJT (total of only 16 entries there - none of which unexpected) and Spybot (full scan) just to be thorough - all squeaky clean.

Currently 0% fragmentation on the drive. One run after the new install, and another after deletion of browsers and addition of detection software.


Posted Image


As per the CPU usage, here is one fluctuation watching a flash vid on youtube with firefox (heh, ignore the wordpad, I was typing this as I went);


Posted Image


*NOTE - the values of Firefox and Plugin container (the firefox counterpart) are constantly fluctuating and exchanging rates of consumption, always totaling just shy of 100%. (probably is a true 100%, but task manager and explorer borrow a bit when they are active)

Here is a shot of IE under the same conditions;


Posted Image


...and the ultimate result with ANY browser viewing a flash vid;


Posted Image


So, there we are. (??)

New install, fully updated, clean as could be, defragged, up-to-date drivers, virtually no unneeded services running, clean inside (no dust, etc.), same connection, network, browser and flash version of a quick machine. Ugh.

I currently am leaning towards either a driver issue (in spite of the updates) or some sort of hardware problem/conflict at this point, but frankly am not sure how to determine which/what. Another machine of mine had a VERY similar problem for the longest time, and it all turned out to be due to an m-audio driver (for my sound card). Reinstalled that with the latest version and the problems vanished never to return. I assume it had become corrupted, not sure. I have now completely disabled the onboard realtek chip in case it was somehow conflicting with the Creative card, but to no avail.

Again, appreciate all your suggestions, it made me rethink what paths I had taken if nothing else. There's no doubt more I've tried and have forgotten to include. I've been at this for days. Sadly, I'm not sure what this leaves me. :wacko: Thanks!

#10 splittingeve

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Posted 16 March 2012 - 06:12 PM

Try posting a screenshot...

Thx, I included several shots in today's post.

#11 splittingeve

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Posted 16 March 2012 - 06:32 PM

Since this is the XP forum...as long as this topic is open, we will treat your issues as unknown/undefined O/S problems...and not make recommendations treating such as malware situations...until such becomes obvious or probable.

Louis


Yes, thanks. My confidence that is not malware related would be in the high 90th percentile at this point, near certainty. FYI, I am leaning towards either a motherboard driver or hardware conflict at if you feel that info would necessitate moving the post. I have no reason any longer to think it specifically because of my XP installation - it just seemed the place to start. Your call. thx

#12 hamluis

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Posted 16 March 2012 - 07:05 PM

Disable all browser plugins/add-ons...then see how your Task Manager looks.

Worth a look, IMO, http://support.mozilla.org/en-US/questions/713600 .

Louis

#13 splittingeve

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Posted 16 March 2012 - 07:26 PM

Disable all browser plugins/add-ons...then see how your Task Manager looks.

Worth a look, IMO, http://support.mozilla.org/en-US/questions/713600 .

Louis


Thanks. I should have mentioned that part of the 'Safe Mode' operation I performed with Firefox does in fact disable all plugins that aren't necessary for its operation. I left only Flash enabled (no add ons or plugins other than Flash).

There were several workarounds for a similar problem (there seems to be no end to people having problems with Flash and Firefox), but I'm afraid none have worked for me as yet. There were half a dozen alterations one could make in the about:config, none of which made a difference. I tried an older version or two since then as well with no change. This, coupled with the fact that the same issue persisted in three other browsers leads me to believe it isn't a Firefox or a Flash issue per se, the are more the symptom I'm thinking.




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