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#1 delusion

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Posted 13 March 2012 - 03:38 PM

Hi guys i'm having 2 problems with my laptop. And hope you can help me. I've tried to find a solution for the problems, but nothing helps me.

First problem : When I turn off and then turn on the laptop (or just reboot), i'm waiting about 40 seconds to boot (that's OK)and then i get the windows log on screen (image - from google. Usually, after a few seconds, my desktop, sys tray, icons etc. will appear but from several weeks that's not what happens. After I write down my password, i'm seeing only the wallpaper and nothing else. It's like explorer.exe isn't running. But if i call the task manager (ctrl + alt + del) i can see that explorer.exe is running. And if i kill the process and start it again, nothing happens. The only way for me to log in normally is to select the "Log off" option from the task manager. When I do that (I forgot to say that the logging off process takes a lot more time then usual, like 3 min), and log on again, this time everything is loading - desktop, tray, icons etc.

Second problem : From time to time I get a BSOD. The driver causing the problem is "viahduaa.sys". I've updated the drivers (not only this one - but every single one) and the problem still persists.

I really hope you can help me!
Thanks in advance

Victor

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#2 cryptodan

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Posted 13 March 2012 - 03:41 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 delusion

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Posted 14 March 2012 - 03:45 PM

Hi buddy,
thanks for the response. And please excuse my late response... been busy.
==================================================
Dump File : Mini031412-01.dmp
Crash Time : 14.03.2012 16:16:09
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xa8683adc
Parameter 2 : 0x00000002
Parameter 3 : 0x00000008
Parameter 4 : 0xa8683adc
Caused By Driver : viahduaa.sys
Caused By Address : viahduaa.sys+c0adc
File Description : VIA High Definition Audio Function Driver
Product Name : VIA High Definition Audio Driver
Company : VIA Technologies, Inc.
File Version : 6,0,01,7033 built by: WinDDK
Processor : 32-bit
Crash Address : viahduaa.sys+c0adc
Stack Address 1 : viahduaa.sys+29bf0
Stack Address 2 : portcls.sys+7676
Stack Address 3 : portcls.sys+7945
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini031412-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90 112
==================================================

==================================================
Dump File : Mini031312-01.dmp
Crash Time : 13.03.2012 21:48:46
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xa8647adc
Parameter 2 : 0x00000002
Parameter 3 : 0x00000008
Parameter 4 : 0xa8647adc
Caused By Driver : viahduaa.sys
Caused By Address : viahduaa.sys+c0adc
File Description : VIA High Definition Audio Function Driver
Product Name : VIA High Definition Audio Driver
Company : VIA Technologies, Inc.
File Version : 6,0,01,7033 built by: WinDDK
Processor : 32-bit
Crash Address : viahduaa.sys+c0adc
Stack Address 1 : viahduaa.sys+29bf0
Stack Address 2 : portcls.sys+7676
Stack Address 3 : portcls.sys+7945
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini031312-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90 112
==================================================

#4 cryptodan

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Posted 14 March 2012 - 03:49 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#5 delusion

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Posted 14 March 2012 - 04:05 PM

Hi cryptodan,
please click me.

#6 cryptodan

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Posted 14 March 2012 - 04:14 PM

Can you right click on my computer then to properties then go to the hardware tab and select Device Manager Navigate to your Audio Card right click on it then select properties then go to details tab and from the drop down menu select hardware id's. Copy and paste the results into your next post.

#7 delusion

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Posted 14 March 2012 - 04:35 PM

HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_10431111&REV_1000
HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_10431111

This is for "VIA High Definition Audio".
Should I write down the others?

#8 cryptodan

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Posted 14 March 2012 - 04:45 PM

The drivers I can find are dated from 2007 to 2009. I would try removing them completely then reinstalling them. Other wise I would consider getting a new audio card.

#9 delusion

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Posted 14 March 2012 - 04:56 PM

Which drivers are you talking about?

#10 cryptodan

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Posted 14 March 2012 - 04:57 PM

the VIA HD Audio Drivers for your audio card.

#11 delusion

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Posted 14 March 2012 - 05:18 PM

k, will do it tomorrow. Thanks for the help. I really appreciate it. Have you got any idea about the first problem?

#12 cryptodan

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Posted 14 March 2012 - 05:25 PM

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx

No installation required.

Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.

Go File>Save, and save it as AutoRuns.txt file to know location.

You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.

Compliments of Broni

#13 Tsh00ter

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Posted 15 March 2012 - 05:46 PM

First problem: Check for errors/warnings in application/system logs. (eventvwr.msc)
Second problem: Possible RAM issue - Try reseating and if you have multiple DIMMS check they are all the same type.
Also if you have e.g. four slots with only two occupied move the second DIMM to the third slot. (1010)
If that still gives the same BSOD then disable your pagefile (http://requiem4adream.wordpress.com/2007/02/01/pagefilesys-how-to-safely-delete-pagefilesys-or-use-it-on-windows-xp/) for a while and then reset it to ensure it is not corrupted.

Ref for 0x00000D1: http://aumha.org/a/stop.htm (click D1).

#14 delusion

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Posted 16 March 2012 - 02:59 AM

Hi cryptodan. I must note that today I got a new BSOD, but this is the first time when "win32k.sys" is causing the BSOD! So, here's the log for win32k.sys :
==================================================
Dump File : Mini031612-01.dmp
Crash Time : 16.03.2012 07:53:29
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf8124d6
Parameter 3 : 0xa70c333c
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+124d6
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6189 (xpsp_sp3_gdr.120203-1028)
Processor : 32-bit
Crash Address : win32k.sys+124d6
Stack Address 1 : win32k.sys+1189f
Stack Address 2 : win32k.sys+12ff6
Stack Address 3 : win32k.sys+c68c
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini031612-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90 112
==================================================

Hi Tsh00ter. I'm sorry but I'm sure I can do that with out doing something wrong...

Attached Files



#15 cryptodan

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Posted 16 March 2012 - 12:40 PM

Please remove the following applications:

"Task Scheduler" "" "" ""
+ "Driver Fetch.job" "" "" "File not found: C:\Program Files\Driver Fetch\2.3.0.5\DriverFetch.exe --scan --stack=from-scheduler"
+ "Express Files Updater.job" "Express Files Updater" "http://www.express-files.com/" "c:\program files\expressfiles\efupdater.exe"




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