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How to fix a fedex scam virus/malware in windows Vista 32 bit?


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3 replies to this topic

#1 viking22

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Posted 13 March 2012 - 09:18 AM

Don't know specifically what virus my daughter has on laptop. She opened a FedEx email, it was bogus because it automatically downloaded a file.

Now her Virus/Spyware won't run, and gets a dialog box asking how to connect to the internet...i/e: Opera, Mozilla, etc. Also, icons disappeared.

Help! What shall I do first?
Thanks for any advice.....! :whistle:

Edited by viking22, 13 March 2012 - 02:30 PM.


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#2 Broni

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Posted 13 March 2012 - 09:32 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 dreaK11

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Posted 07 January 2013 - 08:02 AM

Hi,

My Mother's computer has the Fedex malware virus. We followed the steps outlined below until we hit #5 the host file. it turns out that she is running Vista and the solution does not offer a replacement host file. Can you please advise?


Thanks so much in advance!

Drea




TechJaws.com
[http://www.techjaws.com/fedex-email-malicious-attachment/]

How to Remove Fake Antivirus Programs

1.Reboot your PC and hit F8 to run your computer in Safe Mode with Networking.
2.Download MalwareBytes to your desktop and rename it to Explorer.exe as Windows Security 2011 blocks the program named MalwareBytes. If you can’t download files, try using another machine that’s not infected and saving the files to a flash drive or other storage device.
3.Download and Run RKILL to stop all background processes related to Windows Security 2011.
4.Launch MalwareBytes and run a (Full Scan) to remove infections.
5.Delete the file called “Hosts” in C:\Windows\System32\Drivers\etc\HOSTS and add the default Hosts file (below) for your operating system in C:\Windows\System32\Drivers\etc\
a. Windows XP HOSTS File Download Link
b. Windows 7 HOSTS File Download Link

1.Reboot your computer.

#4 boopme

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Posted 07 January 2013 - 09:47 PM

Reset the HOSTS file
As this infection also changes your Windows HOSTS file, we want to replace this file with the default version for your operating system.
Some types of malware will alter the HOSTS file as part of its infection. Please follow the instructions provided in How do I reset the hosts file back to the default?

To reset the hosts file automatically,go HERE click the Posted Image button. Then just follow the prompts in the Fix it wizard.


OR
Click Run in the File Download dialog box or save MicrosoftFixit50267.msi to your Desktop and double-click on it to run. Then just follow the prompts in the Fix it wizard.
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