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Files and program missing


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#1 arloer

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Posted 12 March 2012 - 10:00 PM

After dealing with Norton Power eraser, which worked the second time when I downloaded it from the Norton site instead of the pop up window notification, Norton Internet 2012 was still not working, thinking that it might be corrupted, I decided to uninstall. After the Uninstall, all my programs were not accessible; either it was missing, deleted or attributes change to hidden and locked; I tried System Restore and failed. I can start it in SAFE and Normal mode. In normal mode, No programs and administrative tools. HELP

Edited by hamluis, 13 March 2012 - 08:28 AM.
Moved from Win 7 to Am I Infected.


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#2 Nephilim1955

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Posted 13 March 2012 - 12:37 AM

Go to the Security Forum, select, Am I infected? What do I do? Post a new topic there.

Edited by Nephilim1955, 13 March 2012 - 12:38 AM.


#3 hamluis

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Posted 13 March 2012 - 08:28 AM

Moved topic to Am I Infected.

Louis

#4 arloer

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Posted 13 March 2012 - 06:41 PM

Thanks

#5 boopme

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Posted 18 March 2012 - 07:34 PM

We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run skip it and move on.

Let me know if that went well.
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