Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.If you can please print this topic
it will make it easier for you to follow the instructions and complete all of the necessary steps.
If you have any difficulties with this computer please submit these logs for my review.
Let me know the nature of you problems.
Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.
Download DDS and save it to your desktop from here
Disable any script blocker, and then double click dds.scr
to run the tool.
- When done, DDS will open two (2) logs:
- Save both reports to your desktop.
Please just paste
the contents of the DDS.txt
log in your next post.
We should also check the following.
Third party programs if not up to date can be an open door for an infection
Please run this security check for my review.
Download Security Check
by screen317 from here
- Save it to your Desktop.
- Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
- A Notepad document should open automatically called checkup.txt; please post the contents of that document.