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Task bar start menu icons appear/disappear


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8 replies to this topic

#1 barbfthomas

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Posted 11 March 2012 - 10:46 PM

Hello,
I had expert help with removing malware and that has now been taken care of.
I was asked to post on this forum for my task bar problem.
Start menu icons appear/disappear at random with each reboot.
I ran sfc.exe as suggested. The first I ran it made a difference, though I am not 100% certain all of them were showing. However this improvement did not last. Icons are missing now.

I was also asked to do the following
Go to Start > Run > type regsvr32 /i shell32.dll then press <Enter>
This also did not solve the problem.

Thank you in advance for any assistance.
Barb

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#2 boopme

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Posted 12 March 2012 - 01:06 PM

Hello,please try this...

Open Task Manager (Ctrl + Alt + Del) and go to File >> New Task (Run...) >> type explorer.exe >> Enter


Then, do a search for your explorer.exe via your search function..

You may find the copy of explorer.exe via either of below locations..

C:\WINDOWS\ServicePackFiles\i386\explorer.exe
C:\WINDOWS\system32\dllcache\explorer.exe


Just choose either one of them and copy/paste it to C:\WINDOWS folder..
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#3 barbfthomas

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Posted 12 March 2012 - 10:49 PM

Hi,
Thank you for your help.
I have 12 copies of explorer.exe. Is this normal?
I already have explorer.exe in the c:\windows folder.
Did you want me to copy it anyway, even if the files are identical?
Thanks,
Barb

#4 hamluis

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Posted 13 March 2012 - 09:41 AM

You sure about the number of copies of explorer.exe?

I have 3 copies...1 in C:\Windsows, 1 in the Service Pack File/i386 folder, 1 in the System32\dllcache folder. I would copy the one from the Service Pack\i386 folder.

Even if the files appear identical to us, my assumption would be that the one currently in C:\Windows on your system...is damaged and cannot function properly.

Louis

Edited by hamluis, 13 March 2012 - 09:42 AM.


#5 barbfthomas

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Posted 13 March 2012 - 06:31 PM

Yes I have 12 copies of explorer.exe when I do a search.

I am unable to copy, because one of the files is said to be in use. I closed every program and then used the command prompt and tried to execute a dos command to copy it that way, and I get the same message.

Ideas?

#6 Nephilim1955

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Posted 13 March 2012 - 07:04 PM

I have 4 copies of explorer.
Since your showing 12 copies. I think you may either still be infected, or the specialized cleaning tools used on your system may of corrupted explorer. You could download Hijackthis 2.0.4. Run a scan and save a log file, then copy and paste that into the Virus, Trojan, Spyware, and Malware Removal Logs forum. Hijackthis may be able to fix the additional copies of explorer. Or find the infection causing the issue.

Edited by Nephilim1955, 13 March 2012 - 07:06 PM.


#7 barbfthomas

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Posted 13 March 2012 - 07:45 PM

Okay thank you. I will post in the Virus, Trojan, Spyware, and Malware Removal logs forum.
Thank you very much for you time and trouble on my behalf.
Barb

#8 boopme

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Posted 13 March 2012 - 07:58 PM

Please go here....Preparation Guide .

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run skip it and move on.

Let me know if that went well.
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#9 hamluis

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Posted 14 March 2012 - 06:57 AM

Reference: http://www.bleepingcomputer.com/forums/topic446163.html/page__p__2630493#entry2630493

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis




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