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Virus returns and spinstall.exe


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6 replies to this topic

#1 bwrighttwo

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Posted 11 March 2012 - 07:12 PM

I have several issues on two laptops. Virus returns after back to original recovery. Spinstall.exe on one laptop.

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#2 boopme

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Posted 11 March 2012 - 07:59 PM

Hello, the legitimate spinstall.exe file should be in the C:\Windows\System32 folder. Where is yours?

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.




Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.



If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.



Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.
  • Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
  • If your computer is badly infected, be sure to check the box next to Enable Rescue Scan (Highly Infected Systems ONLY).
  • Click the Scan your computer... button.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
  • Click the View Scan Logs button at the bottom.
  • This will open the Scanner Logs Window.
  • Click on the log to highlight it and then click on View Selected Log to open it.
  • Copy and paste the scan log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these [COLOR=blue]instructions
for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 bwrighttwo

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Posted 13 March 2012 - 10:28 PM

MiniToolBox by Farbar Version: 18-01-2012
Ran by william (administrator) on 13-03-2012 at 22:22:09
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

Here is the log. The scans wwere clean. I am pretty sure it is a rootkit rthat is hidden. I have a bunch of hidden stuff in a 6.1 7600 or something like that. It seems to be on a vista os ? I will let you see the log and advise. Thank you, Buck




========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR5B93 Wireless Network Adapter = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : william-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : C4-17-FE-3B-46-31
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::742f:3751:c1af:f239%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, March 13, 2012 10:04:43 PM
Lease Expires . . . . . . . . . . : Wednesday, March 14, 2012 10:04:42 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 314841086
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-EF-1D-FE-00-26-2D-7E-FC-55
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : wistron.com
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 00-26-2D-7E-FC-55
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{88F20015-ADFB-4ECC-9DD4-655240790053}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:1ca6:353b:3f57:fefd(Preferred)
Link-local IPv6 Address . . . . . : fe80::1ca6:353b:3f57:fefd%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.226.195
74.125.226.206
74.125.226.194
74.125.226.201
74.125.226.193
74.125.226.197
74.125.226.196
74.125.226.198
74.125.226.199
74.125.226.200
74.125.226.192


Pinging google.com [173.194.43.38] with 32 bytes of data:
Reply from 173.194.43.38: bytes=32 time=67ms TTL=53
Reply from 173.194.43.38: bytes=32 time=80ms TTL=53

Ping statistics for 173.194.43.38:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 67ms, Maximum = 80ms, Average = 73ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70
98.139.127.62
98.139.183.24


Pinging yahoo.com [98.139.127.62] with 32 bytes of data:
Reply from 98.139.127.62: bytes=32 time=134ms TTL=50
Reply from 98.139.127.62: bytes=32 time=138ms TTL=50

Ping statistics for 98.139.127.62:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 134ms, Maximum = 138ms, Average = 136ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...c4 17 fe 3b 46 31 ......Atheros AR5B93 Wireless Network Adapter
11...00 26 2d 7e fc 55 ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 281
192.168.1.2 255.255.255.255 On-link 192.168.1.2 281
192.168.1.255 255.255.255.255 On-link 192.168.1.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:5ef5:79fd:1ca6:353b:3f57:fefd/128
On-link
12 281 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::1ca6:353b:3f57:fefd/128
On-link
12 281 fe80::742f:3751:c1af:f239/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [35840] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [46592] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/12/2012 09:40:30 PM) (Source: CardSpace 3.0.0.0) (User: SYSTEM)SYSTEM
Description: The Windows CardSpace service is too busy to process this request.
User has too many outstanding requests.



Additional Information:
at System.Environment.get_StackTrace()
at Microsoft.InfoCards.Diagnostics.InfoCardTrace.BuildMessage(InfoCardBaseException ie)
at Microsoft.InfoCards.Diagnostics.InfoCardTrace.TraceAndLogException(Exception e)
at Microsoft.InfoCards.Diagnostics.InfoCardTrace.ThrowHelperError(Exception e)
at Microsoft.InfoCards.UIAgentMonitor.AddNewClient(UIAgentMonitorHandle handle)
at Microsoft.InfoCards.UIAgentMonitorHandle.CreateAgent(Int32 callerPid, WindowsIdentity callerIdentity, Int32 tsSessionId)
at Microsoft.InfoCards.RequestFactory.CreateClientRequestInstance(UIAgentMonitorHandle monitorHandle, String reqName, IntPtr rpcHandle, Stream inStream, Stream outStream)
at Microsoft.InfoCards.RequestFactory.ProcessNewRequest(Int32 parentRequestHandle, IntPtr rpcHandle, IntPtr inArgs, IntPtr& outArgs)

Error: (03/12/2012 09:40:30 PM) (Source: CardSpace 3.0.0.0) (User: SYSTEM)SYSTEM
Description: The Windows CardSpace service is too busy to process this request.
User has too many outstanding requests.



Additional Information:
at System.Environment.get_StackTrace()
at Microsoft.InfoCards.Diagnostics.InfoCardTrace.BuildMessage(InfoCardBaseException ie)
at Microsoft.InfoCards.Diagnostics.InfoCardTrace.TraceAndLogException(Exception e)
at Microsoft.InfoCards.Diagnostics.InfoCardTrace.ThrowHelperError(Exception e)
at Microsoft.InfoCards.UIAgentMonitor.AddNewClient(UIAgentMonitorHandle handle)
at Microsoft.InfoCards.UIAgentMonitorHandle.CreateAgent(Int32 callerPid, WindowsIdentity callerIdentity, Int32 tsSessionId)
at Microsoft.InfoCards.RequestFactory.CreateClientRequestInstance(UIAgentMonitorHandle monitorHandle, String reqName, IntPtr rpcHandle, Stream inStream, Stream outStream)
at Microsoft.InfoCards.RequestFactory.ProcessNewRequest(Int32 parentRequestHandle, IntPtr rpcHandle, IntPtr inArgs, IntPtr& outArgs)

Error: (03/12/2012 07:52:29 PM) (Source: MsiInstaller) (User: william)william
Description: Product: Windows Defender -- You do not need to install this software because Windows Defender is included in Windows Vista. You can access Windows Defender from the Security section of the Windows Control Panel.

Error: (03/12/2012 07:47:29 PM) (Source: MsiInstaller) (User: william)william
Description: Product: Microsoft Security Client -- Error 1704. An installation for Compatibility Pack for the 2007 Office system is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Error: (03/12/2012 07:15:19 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.

Details:
Could not query the status of the EventSystem service.

System Error:
A system shutdown is in progress.
.

Error: (03/11/2012 11:00:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: LMS.exe, version: 6.0.0.1184, time stamp: 0x4ac414e3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x74cf6a34
Faulting process id: 0xa58
Faulting application start time: 0xLMS.exe0
Faulting application path: LMS.exe1
Faulting module path: LMS.exe2
Report Id: LMS.exe3

Error: (03/11/2012 11:00:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: UNS.exe, version: 6.0.0.1184, time stamp: 0x4ac4152b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x74cf6a34
Faulting process id: 0xff4
Faulting application start time: 0xUNS.exe0
Faulting application path: UNS.exe1
Faulting module path: UNS.exe2
Report Id: UNS.exe3

Error: (03/11/2012 11:00:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: ccSvcHst.exe, version: 11.2.1.4, time stamp: 0x4f14f6a9
Faulting module name: DefUtDCD.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ec150b2
Exception code: 0xc0000005
Fault offset: 0x74cf6a34
Faulting process id: 0x8e0
Faulting application start time: 0xccSvcHst.exe0
Faulting application path: ccSvcHst.exe1
Faulting module path: ccSvcHst.exe2
Report Id: ccSvcHst.exe3

Error: (03/11/2012 11:00:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: IAANTMon.exe, version: 8.9.0.1023, time stamp: 0x4a287cc7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x74cf6a34
Faulting process id: 0x7e0
Faulting application start time: 0xIAANTMon.exe0
Faulting application path: IAANTMon.exe1
Faulting module path: IAANTMon.exe2
Report Id: IAANTMon.exe3

Error: (03/11/2012 11:00:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: UpdaterService.exe, version: 1.0.0.6, time stamp: 0x4a4de121
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x74cf6a34
Faulting process id: 0x79c
Faulting application start time: 0xUpdaterService.exe0
Faulting application path: UpdaterService.exe1
Faulting module path: UpdaterService.exe2
Report Id: UpdaterService.exe3


System errors:
=============
Error: (03/13/2012 10:05:06 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (03/13/2012 10:04:44 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (03/13/2012 09:15:42 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (03/13/2012 09:15:28 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (03/12/2012 10:28:37 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (03/12/2012 10:28:10 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (03/12/2012 10:02:32 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (03/12/2012 10:02:07 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (03/12/2012 09:55:25 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (03/12/2012 09:55:10 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
2007 Microsoft Office Suite Service Pack 2 (SP2)
Acer Backup Manager (Version: 2.0.0.29)
Acer Crystal Eye webcam Ver:1.1.124.1120 (Version: 1.1.124.1120)
Acer ePower Management (Version: 4.05.3004)
Acer eRecovery Management (Version: 4.05.3005)
Acer Games (Version: 1.0.0.71)
Acer GridVista (Version: 3.01.0730)
Acer Registration (Version: 1.02.3006)
Acer ScreenSaver (Version: 1.5.0715)
Acer Updater (Version: 1.01.3017)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Reader 9.1 MUI (Version: 9.1.0)
Alcor Micro USB Card Reader (Version: 1.4.17.35005)
Backup Manager Basic (Version: 2.0.0.29)
Broadcom Gigabit NetLink Controller (Version: 12.33.03)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
eBay Worldwide (Version: 2.1.0901)
eSobi v2 (Version: 2.0.4.000274)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.99)
Identity Card (Version: 1.00.3003)
Intel® Control Center (Version: 1.2.0.1006)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2008)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Matrix Storage Manager
Junk Mail filter update (Version: 14.0.8089.726)
Launch Manager (Version: 3.0.05)
LSI HDA Modem (Version: 2.2.98)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Works (Version: 9.7.0621)
MSVCRT (Version: 14.0.1468.721)
MyWinLocker (Version: 3.1.76.0)
Norton 360 (Version: 6.1.1.8)
Norton Online Backup (Version: 1.2.0.36)
NTI Backup Now 5 (Version: 5.1.2.627)
NTI Backup Now Standard (Version: 5.1.2.627)
NTI Media Maker 8 (Version: 8.0.12.6623)
Realtek High Definition Audio Driver (Version: 6.0.1.5969)
Synaptics Pointing Device Driver (Version: 14.0.6.0)
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office OneNote 2007 (KB980729)
Welcome Center (Version: 1.00.3008)
WIDCOMM Bluetooth Software (Version: 6.2.1.800)
Windows Driver Package - Broadcom Bluetooth (07/30/2009 6.2.0.9405) (Version: 07/30/2009 6.2.0.9405)
Windows Driver Package - Broadcom Bluetooth (09/11/2009 6.2.0.9407) (Version: 09/11/2009 6.2.0.9407)
Windows Driver Package - Broadcom HIDClass (07/28/2009 6.2.0.9800) (Version: 07/28/2009 6.2.0.9800)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 3764.5 MB
Available physical RAM: 2350.64 MB
Total Pagefile: 7527.14 MB
Available Pagefile: 6041.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.61 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:285.3 GB) (Free:249.96 GB) NTFS

========================= Users: ========================================

User accounts for \\WILLIAM-PC

Administrator Guest william


**** End of log ****

#4 boopme

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Posted 14 March 2012 - 07:35 PM

OK, you also have a bunch of Intel and Norton errors.


Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.



If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.



Download [color=red]aswMBR
to your desktop.
Double click the aswMBR.exe to run it.
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.





Uninstalll Adobe Reader 9.1 MUI (Version: 9.1.0)

Update to Adobe Reader X (10.1.0)
Note UN check the box so you do not install the toolbar,unless you really want it.. Toolbars are usually just spyware.

Free! Google Toolbar search Google from any web page, block pop-ups

Yes, install Google Toolbar - optional

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 bwrighttwo

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Posted 14 March 2012 - 09:56 PM

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-03-14 22:37:25
-----------------------------
22:37:25.804 OS Version: Windows x64 6.1.7600
22:37:25.805 Number of processors: 4 586 0x2502
22:37:25.806 ComputerName: WILLIAM-PC UserName: william
22:37:27.461 Initialize success
22:39:17.977 AVAST engine defs: 12031401
22:39:23.609 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
22:39:23.609 Disk 0 Vendor: Hitachi_ PB3O Size: 305245MB BusType: 3
22:39:23.718 Disk 0 MBR read successfully
22:39:23.733 Disk 0 MBR scan
22:39:23.733 Disk 0 Windows 7 default MBR code
22:39:23.796 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 13000 MB offset 2048
22:39:23.843 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 26626048
22:39:23.889 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 292143 MB offset 26830848
22:39:23.967 Disk 0 scanning C:\Windows\system32\drivers
22:39:35.293 Service scanning
22:40:19.379 Modules scanning
22:40:19.394 Disk 0 trace - called modules:
22:40:19.426 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
22:40:19.940 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004a40060]
22:40:19.940 3 CLASSPNP.SYS[fffff880017a643f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa800495c050]
22:40:21.251 AVAST engine scan C:\Windows
22:40:29.768 AVAST engine scan C:\Windows\system32
22:45:12.426 AVAST engine scan C:\Windows\system32\drivers
22:45:35.208 AVAST engine scan C:\Users\william
22:46:48.814 AVAST engine scan C:\ProgramData
22:47:37.316 Scan finished successfully
22:47:52.385 Disk 0 MBR has been saved successfully to "C:\Users\william\Desktop\MBR.dat"
22:47:52.385 The log file has been saved successfully to "C:\Users\william\Desktop\aswMBR.txt"


First scan had 0 objects.

#6 boopme

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Posted 14 March 2012 - 10:11 PM

Hello again. this looks tp be a hidden malware and we need to go to DDS and be sure
22:39:23.796 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 13000 MB offset 2048


We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip GMER,instead reposr that aswMBR log.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 boopme

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Posted 15 March 2012 - 06:48 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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