Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Google redirect virus


  • This topic is locked This topic is locked
15 replies to this topic

#1 bsmas22

bsmas22

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 11:52 AM

My google searches are being redirected into ad pages. It looks like a virus. Please help.
Also signs of virus: (1) links from an Outlook (2007) calendar item or Task item take too long to open, and (2) Opening Word or Excel files from Explorer takes way too long to open (I tried to modify the DDS for "*.doc", it seems ok for some files).
I have a Windows XP PC and am running Norton 360.
Here are the steps I have already tried:
(1) Run full Norton Scan - did not work
(2) Downloaded and run the Norton Erase - did not work
(3) Downloaded and run the Norton Bootable Scan (safe mode) - did not work
Please help.
Thank you.

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,660 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:07 AM

Posted 11 March 2012 - 12:14 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 12:23 PM

Broni - Thank you.
I have already run Malwarebytes but it did not resolve the issue. And as listed, I have run both Norton Erase and Norton bootable scan. Do I still need to run FSS and MiniToolBox? Or is there something else I need to do?
Thanks.

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,660 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:07 AM

Posted 11 March 2012 - 12:25 PM

Yes please.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 12:26 PM

Ok. Running now.

#6 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 12:31 PM

Here is the log for SecurityCehck:
Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Panda Global Protection 2009
Norton 360
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player ( 10.0.22.87) Flash Player Out of Date!
Mozilla Firefox (3.0.7) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
``````````End of Log````````````

#7 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 12:33 PM

Here is the log for FSS:
Farbar Service Scanner Version: 01-03-2012
Ran by Masoud (administrator) on 11-03-2012 at 13:33:10
Running from "C:\Documents and Settings\Masoud\Desktop\BC"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is set to Disabled. The default start type is Auto.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============
Srservice Service is not running. Checking service configuration:
The start type of Srservice service is OK.
The ImagePath of Srservice service is OK.
The ServiceDll of Srservice service is OK.

sr Service is not running. Checking service configuration:
The start type of sr service is set to Disabled. The default start type is Boot.
The ImagePath of sr: "\SystemRoot\system32\DRIVERS\sr.sys".


System Restore Disabled Policy:
========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR"=DWORD:1


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
AegisP(21) Gpc(3) IPSec(5) NetBT(6) PSched(7) SYMTDI(11) Tcpip(4)
0x1500000005000000010000000200000003000000040000000B0000000A000000060000000700000008000000090000000C0000000D0000000E0000000F000000100000001100000012000000130000001400000015000000
IpSec Tag value is correct.

**** End of log ****

#8 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 12:37 PM

Here's the log for MiniToolBox:

MiniToolBox by Farbar Version: 18-01-2012
Ran by Masoud (administrator) on 11-03-2012 at 13:35:29
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: http=127.0.0.1:6092

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Linksys Wireless-G USB Network Adapter = Wireless Network Connection 14 (Connected)
Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 14"

set address name="Wireless Network Connection 14" source=dhcp
set dns name="Wireless Network Connection 14" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 14" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Masoud-58B8EA

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : cable.rcn.com



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC

Physical Address. . . . . . . . . : 00-1D-7D-E9-06-2C



Ethernet adapter Wireless Network Connection 14:



Connection-specific DNS Suffix . : cable.rcn.com

Description . . . . . . . . . . . : Linksys Wireless-G USB Network Adapter #2

Physical Address. . . . . . . . . : 00-12-17-67-1B-F2

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.146

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 208.59.247.45

208.59.247.46

Lease Obtained. . . . . . . . . . : Sunday, March 11, 2012 11:55:33 AM

Lease Expires . . . . . . . . . . : Monday, March 12, 2012 11:55:33 AM

Server: secondary.atw.pa.dns.rcn.net
Address: 208.59.247.45

Name: google.com
Addresses: 74.125.225.2, 74.125.225.6, 74.125.225.14, 74.125.225.5
74.125.225.0, 74.125.225.3, 74.125.225.7, 74.125.225.8, 74.125.225.9
74.125.225.1, 74.125.225.4



Pinging google.com [74.125.225.4] with 32 bytes of data:



Reply from 74.125.225.4: bytes=32 time=27ms TTL=55

Reply from 74.125.225.4: bytes=32 time=28ms TTL=55



Ping statistics for 74.125.225.4:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 27ms, Maximum = 28ms, Average = 27ms

Server: secondary.atw.pa.dns.rcn.net
Address: 208.59.247.45

DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 209.191.122.70, 98.139.127.62, 98.139.183.24



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Request timed out.

Reply from 98.139.183.24: bytes=32 time=230ms TTL=51



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),

Approximate round trip times in milli-seconds:

Minimum = 230ms, Maximum = 230ms, Average = 230ms

Server: secondary.atw.pa.dns.rcn.net
Address: 208.59.247.45

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1d 7d e9 06 2c ...... Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
0x10004 ...00 12 17 67 1b f2 ...... Linksys Wireless-G USB Network Adapter #2 - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.146 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.146 192.168.1.146 20
192.168.1.0 255.255.255.0 192.168.1.146 192.168.1.146 25
192.168.1.146 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.146 192.168.1.146 25
224.0.0.0 240.0.0.0 192.168.1.146 192.168.1.146 25
255.255.255.255 255.255.255.255 192.168.1.146 2 1
255.255.255.255 255.255.255.255 192.168.1.146 192.168.1.146 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] ()
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/11/2012 01:34:03 PM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: shared heap exhausted or damaged

Error: (03/11/2012 01:34:03 PM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: shared heap exhausted or damaged

Error: (03/11/2012 01:34:03 PM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: shared heap exhausted or damaged

Error: (03/11/2012 01:34:03 PM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: shared heap exhausted or damaged

Error: (03/11/2012 01:34:03 PM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: shared heap exhausted or damaged

Error: (03/11/2012 01:34:03 PM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: shared heap exhausted or damaged

Error: (03/11/2012 01:34:03 PM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: shared heap exhausted or damaged

Error: (03/11/2012 01:34:03 PM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: shared heap exhausted or damaged

Error: (03/11/2012 01:34:03 PM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: shared heap exhausted or damaged

Error: (03/11/2012 01:34:03 PM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: shared heap exhausted or damaged


System errors:
=============
Error: (03/11/2012 11:57:14 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (03/11/2012 11:57:14 AM) (Source: Service Control Manager) (User: )
Description: The HID Input Service service terminated with the following error:
%%126

Error: (03/11/2012 01:24:28 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (03/11/2012 01:24:23 AM) (Source: Service Control Manager) (User: )
Description: The HID Input Service service terminated with the following error:
%%126

Error: (03/10/2012 08:27:04 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (03/10/2012 08:26:43 PM) (Source: Service Control Manager) (User: )
Description: The HID Input Service service terminated with the following error:
%%126

Error: (03/10/2012 08:19:17 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service terminated with the following error:
%%1714

Error: (03/10/2012 08:19:17 PM) (Source: dnscache) (User: )
Description: Unable to start DNS Client service. Could not start the
Remote Procedure Call (RPC) interface for this service.
To correct the problem, you may restart the RPC and DNS
Client services. To do so, use the following commands at a command
prompt: (1) type "net start rpc" to start the RPC service, and (2)
type "net start dnscache" to start the DNS Client service. For
specific error code information, see the record data displayed below.

Error: (03/10/2012 08:18:11 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (03/10/2012 08:17:48 PM) (Source: Service Control Manager) (User: )
Description: The HID Input Service service terminated with the following error:
%%126


Microsoft Office Sessions:
=========================
Error: (02/19/2012 00:28:14 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 22 seconds with 0 seconds of active time. This session ended with a crash.

Error: (10/05/2011 00:40:54 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 519 seconds with 60 seconds of active time. This session ended with a crash.

Error: (08/15/2011 03:58:21 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 45 seconds with 0 seconds of active time. This session ended with a crash.

Error: (07/31/2011 04:52:53 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 5932 seconds with 1080 seconds of active time. This session ended with a crash.

Error: (06/27/2011 04:05:59 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 3 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/04/2011 02:51:10 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 2920 seconds with 120 seconds of active time. This session ended with a crash.

Error: (02/14/2011 01:24:32 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 104 seconds with 60 seconds of active time. This session ended with a crash.

Error: (12/30/2010 02:30:28 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 8118 seconds with 7500 seconds of active time. This session ended with a crash.

Error: (12/29/2010 01:51:22 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6548.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4 seconds with 0 seconds of active time. This session ended with a crash.

Error: (12/07/2010 09:17:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6539.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 122 seconds with 60 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 2.1.4)
Acronis True Image WD Edition (Version: 13.0.14010)
Adobe Acrobat 7.0 Professional (Version: 7.1.0)
Adobe Acrobat 7.1.0 Professional (Version: 7.1.0)
Adobe AIR (Version: 1.5.1.8210)
Adobe Flash Player 10 Plugin (Version: 10.0.22.87)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.62)
Adobe Media Player (Version: 1.6)
Any Video Converter 3.3.0
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
Apple Software Update (Version: 2.1.3.127)
ArcSoft PhotoImpression 4
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 110.0.180.000)
C4580 (Version: 110.0.218.000)
C4580_Help (Version: 110.0.218.000)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 2.03.0000)
Critical Update for Windows Media Player 11 (KB959772)
CustomerResearchQFolder (Version: 1.00.0000)
Delicious Add-on for Internet Explorer
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
DivX Setup (Version: 2.6.1.5)
DocProc (Version: 11.0.0.0)
DocProcQFolder (Version: 1.00.0000)
DVD Suite (Version: 5.0.1319)
eReg (Version: 1.20.138.34)
erLT (Version: 1.20.0137)
eSupportQFolder (Version: 1.00.0000)
EVGA Display Driver (Version: 1.00.000)
Extra DVD Ripper Express 8.1
ffdshow [rev 1692] [2007-12-09] (Version: 1.0)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.99)
Google Updater (Version: 2.4.2432.1652)
GPBaseService (Version: 110.0.180.000)
HandBrake 0.9.5 (Version: 0.9.5)
HP Customer Participation Program 11.0 (Version: 11.0)
HP Imaging Device Functions 11.0 (Version: 11.0)
hp LaserJet 1160/1320 series (Version: 1.00.0000)
HP Photo and Imaging 2.0 - All-in-One (Version: 1.10.0000)
HP Photo and Imaging 2.0 - All-in-One Drivers (Version: 1.10.0000)
HP Photo and Imaging 2.0 - hp psc 1200 series
HP Photosmart C4500 All-In-One Driver Software 11.0 Rel .4 (Version: 11.0)
HP Photosmart Essential 2.5 (Version: 1.03.0000)
HP Photosmart Essential 3.0 (Version: 3.0)
hp psc 1200 series (Version: 1.10.0000)
HP Smart Web Printing (Version: 131.1.35898)
HP Solution Center 11.0 (Version: 11.0)
HP Update (Version: 4.000.009.002)
HPPhotoSmartPhotobookWebPack1 (Version: 2.03.0000)
HPProductAssistant (Version: 110.0.180.000)
HPSSupply (Version: 110.0.180.000)
Icon Restore 1.0
Internet Explorer (Enable DEP)
iTunes (Version: 10.5.0.142)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
LightScribe System Software 1.10.27.1 (Version: 1.10.27.1)
Logitech SetPoint 6.30 (Version: 6.30.43)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
MarketResearch (Version: 110.0.180.000)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Move Media Player
Mozilla Firefox (3.0.7) (Version: 3.0.7 (en-US))
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyDSC2 (Version: 1.0)
Nero 7 Essentials (Version: 7.03.1152)
neroxml (Version: 1.0.0)
Network (Version: 110.0.180.000)
NirSoft BlueScreenView
Norton 360 (Version: 6.1.1.8)
Norton Bootable Recovery Tool Wizard (Version: 4.5.0.34)
NVIDIA Drivers
OCR Software by I.R.I.S. 11.0 (Version: 11.0)
Octoshape add-in for Adobe Flash Player
Panda Global Protection 2009 (Version: 2.00.00)
PanoStandAlone (Version: 110.0.180.000)
PowerDVD (Version: 7.0.3409.a)
PrintScreen (Version: 5.40.10.000)
PS_AIO_04_C4580_ProductContext (Version: 110.0.218.000)
PS_AIO_04_C4580_Software (Version: 110.0.218.000)
PS_AIO_04_C4580_Software_Min (Version: 110.0.218.000)
PSSWCORE (Version: 2.03.0000)
QuickTime (Version: 7.69.80.9)
RealPlayer
REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.16.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.5567)
RealUpgrade 1.0 (Version: 1.0.0)
Rhapsody Player Engine (Version: 1.1.0)
Scan (Version: 11.0.0.0)
Shop for HP Supplies (Version: 11.0)
SolutionCenter (Version: 110.0.180.000)
SoundCapture (Version: 1.1.0)
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
Spotify (Version: 0.6.1)
Status (Version: 110.0.180.000)
Toolbox (Version: 110.0.180.000)
TrayApp (Version: 110.0.180.000)
Unity Web Player (Version: )
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597998) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Windows Internet Explorer 8 (KB973874) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB960763) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VideoToolkit01 (Version: 110.0.171.000)
Virtual Earth 3D (Beta) (Version: 3.0.808.29001)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
VoiceOver Kit (Version: 1.40.128.0)
WD Diagnostics (Version: 1.09.0002)
WDCSAM Driver (Version: 1.0.0007.0)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 110.0.180.000)
WinDirStat 1.1.2
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM (12/05/2006 1.0.0007.0) (Version: 12/05/2006 1.0.0007.0)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.8.0031.9)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows PowerShell™ 1.0 (Version: 2)
Windows Search 4.0 (Version: 04.00.6001.503)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 60%
Total physical RAM: 3582.42 MB
Available physical RAM: 1404.7 MB
Total Pagefile: 5468.18 MB
Available Pagefile: 2961.55 MB
Total Virtual: 2047.88 MB
Available Virtual: 1965.29 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:465.76 GB) (Free:306.54 GB) NTFS

========================= Users: ========================================

User accounts for \\MASOUD-58B8EA

Administrator Guest HelpAssistant
Masoud SUPPORT_388945a0


**** End of log ****

#9 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 12:55 PM

Below is the Malwarebytes log.

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.03.09.08

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Masoud :: MASOUD-58B8EA [administrator]

3/11/2012 1:41:16 PM
mbam-log-2012-03-11 (13-41-16).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 245961
Time elapsed: 13 minute(s), 26 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#10 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 01:12 PM

Scanning with aswMBR.exe now.

#11 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 01:29 PM

Avast still scanning.

#12 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 01:48 PM

Broni - Here is the aswMBR log. WHat do I need to do now?



aswMBR version 0.9.9.1649 Copyright© 2011 AVAST Software
Run date: 2012-03-11 13:56:52
-----------------------------
13:56:52.313 OS Version: Windows 5.1.2600 Service Pack 3
13:56:52.313 Number of processors: 2 586 0x170A
13:56:52.313 ComputerName: MASOUD-58B8EA UserName: Masoud
13:56:54.548 Initialize success
14:02:53.767 AVAST engine defs: 12031100
14:12:02.157 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-16
14:12:02.157 Disk 0 Vendor: WDC_WD5000AAKS-22A7B0 01.03B01 Size: 476938MB BusType: 3
14:12:02.173 Disk 0 MBR read successfully
14:12:02.173 Disk 0 MBR scan
14:12:02.220 Disk 0 Windows XP default MBR code
14:12:02.220 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 476937 MB offset 63
14:12:02.220 Disk 0 scanning sectors +976768065
14:12:02.267 Disk 0 scanning C:\WINDOWS\system32\drivers
14:12:08.563 Service scanning
14:12:23.173 Modules scanning
14:12:28.876 Disk 0 trace - called modules:
14:12:28.892 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys pciide.sys PCIIDEX.SYS
14:12:28.892 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8af83ab8]
14:12:28.892 3 CLASSPNP.SYS[f7637fd7] -> nt!IofCallDriver -> \Device\0000007d[0x8b01ef18]
14:12:28.892 5 ACPI.sys[f75ae620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-16[0x8af85d98]
14:12:30.126 AVAST engine scan C:\WINDOWS
14:12:45.282 AVAST engine scan C:\WINDOWS\system32
14:14:38.188 AVAST engine scan C:\WINDOWS\system32\drivers
14:15:04.360 AVAST engine scan C:\Documents and Settings\Masoud
14:21:36.735 File: C:\Documents and Settings\Masoud\Application Data\HandBrake\HandBrake\btphzfbs.dll **INFECTED** Win32:Malware-gen
14:38:44.235 AVAST engine scan C:\Documents and Settings\All Users
14:42:39.376 Scan finished successfully
14:47:34.173 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Masoud\Desktop\BC\MBR.dat"
14:47:34.188 The log file has been saved successfully to "C:\Documents and Settings\Masoud\Desktop\BC\aswMBR.txt"

#13 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 01:53 PM

If you have not seen it already, note the aswMBR log showing this:
14:21:36.735 File: C:\Documents and Settings\Masoud\Application Data\HandBrake\HandBrake\btphzfbs.dll **INFECTED** Win32:Malware-gen
What does it mean? And What do I do next?
Thank you.

#14 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,660 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:07 AM

Posted 11 March 2012 - 03:01 PM

There are definitely some issues there that will require more advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 bsmas22

bsmas22
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:09:07 AM

Posted 11 March 2012 - 04:38 PM

Ok, proceeding now.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users