I Would like you to do the following.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.:multiple Anti Virus programs:
It looks like you are operating your computer with multiple Anti Virus programs running in memory at once: AV: Norton Internet Security
AV: AVG Internet Security 2012
Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.
Please remove all but one of them.Run Combofix:
You may be asked to install or update the Recovery Console (Win XP Only)
if this happens please allow it to do so (you will need to be connected to the internet for this)
Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here<
Combofix may need to reboot your computer more than once to do its job this is normal.
You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.Link 1Link 2Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Double click on combofix.exe
& follow the prompts.
When finished, it will produce a report for you. Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stallNote 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer"information and logs"
- In your next post I need the following
- Log from Combofix
- let me know of any problems you may have had
- How is the computer doing now?