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Still missing files after virus removal


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#1 kimbidawn

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Posted 10 March 2012 - 02:51 PM

I had a virus 2 days ago. After reading some logs on your site and running multiple scans, virus removers, etc the virus seems to be gone and computer is up and running. But there are still some missing files in my start up menu including calculator. Also alot of the programs in the start up menu just say empty. I ran the unhide.exe and it did help find some but most are still missing.

Any ideas on how to find the missing files?

Oh I am running windows XP if that helps.

Thanks!!

Edited by kimbidawn, 10 March 2012 - 02:52 PM.


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#2 boopme

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Posted 10 March 2012 - 08:27 PM

Hello, kimbidawn,do not run a Temp file or registry cleaner or they will be lost.

This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
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#3 kimbidawn

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Posted 10 March 2012 - 09:00 PM

Ok, I did the unhide.exe, I temporarily shut off the virus protection and some files did show back up but most are still missing. Some examples of the programs that say empty are dell accessories, games, system tools, and many more. Any way to get those back also or are they gone for good?

#4 boopme

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Posted 10 March 2012 - 09:19 PM

Hi, This will restore the default start menu that came with Windows.

http://download.bleepingcomputer.com/grinler/fakehdd/winxp-pro-32bit-sm-reset.exe
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 kimbidawn

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Posted 11 March 2012 - 10:00 AM

Thanks for everything!! Problem solved. You guys are great!!

#6 boopme

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Posted 11 March 2012 - 07:21 PM

You're welcome. Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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