I have read a few instances where Norton Anti virus has intercepted files to do a virus check and has not surrendered the document to Word. Do you have norton installed?
Also, i have a few normal.dot's on my computer - are you trying to delete the right one? The one you want to remove should be loacted in:C:\Documents and Settings\yourusername\Application Data\Microsoft\Templates
You normally won't be able to see this folder, so you will have to show hidden file:http://www.bleepingcomputer.com/forums/t/43032/how-to-show-hidden-files-in-xp/
Let me know if any of that works - i'm sure others will chip in with thier comments.
Edited by D-Trojanator, 19 February 2006 - 11:16 AM.