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Sudden laptop freezing + slowdown


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7 replies to this topic

#1 axeeeeL

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Posted 10 March 2012 - 01:28 AM

Just earlier today, my laptop suddenly started acting all goofy and programs became unresponsive left and right. I figured that restarting my computer would do the job, but the problem persisted. The startup was really slow and it took ages to load anything. Eventually, I gave up and feared that it was a software issue due to a program I may have installed on my computer... So I reset my laptop to factory default settings in fear of losing my computer. Still no luck... problem continues and my computer can hardly run anything. Windows Explorer constantly freezes along with other programs and internet browsing is also slow.

I have an Acer Aspire 5733Z-4851. Specs are as follows:

- Intel Pentium P6100
- Intel HD Graphics
- 4GB DDR3 Memory

Obviously, it's a hardware problem because a complete software reset didn't help at all... but the problem is that I don't really have much experience with opening up laptops and fixing hardware issues. I'm thinking it's because of a game I play that constantly overworks my graphics card and stresses it out, but I could be wrong... Help please!

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#2 jtokarchuk

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Posted 10 March 2012 - 09:11 AM

Hello there.

What you are describing is the telltale signs of a hard drive failing. I would back your data up, and replace it.

I work for an Acer Authorized Service Center. If you are within your warranty, you will be able to send them your laptop (less the cost of shipping) and they will repair it for you.

If you are outside of your warranty, you can still send it to them, they charge a $199.99USD flat rate laptop fix (plus one way shipping.)

http://secure3.tx.acer.com/findsystem/FindSystem.aspx?title=Contact+Support&brand=Acer

This will tell you your warranty eligibility and https://customercare.acer.com/customercare/ will allow you to send your unwarrantied laptop away.

--

If you are not comfortable with opening up laptops, I would recommend taking this route, or taking your computer to your nearest technician. If you take it locally, you can expect to pay approximately $130 for the drive plus $100-$200 labor (for reinstalling the operating system.)

If you are comfortable installing the operating system yourself, let the technicians know, and they will just bill you labor for installing the hard drive most likely.

Hope this helps.

Edited by jtokarchuk, 10 March 2012 - 09:13 AM.

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#3 rotor123

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Posted 10 March 2012 - 01:09 PM

Just to be safe and confirm or exclude the hard drive from being the problem.

Hard Drive Installation and Diagnostic Tools
http://www.bleepingcomputer.com/forums/topic28744.html

So I reset my laptop to factory default settings in fear of losing my computer.

the Acer System recovery? or Windows System Restore?

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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167 @ June 2015


#4 jtokarchuk

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Posted 10 March 2012 - 01:12 PM

Ah, thank you for the link. Was unsure on the policy of posting tools for users to use here.
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#5 rotor123

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Posted 10 March 2012 - 03:58 PM

Hi,

BleepingComputer.com Message Board Rules
http://www.bleepingcomputer.com/boardrules.php

Maybe this will help

Good Luck
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#6 axeeeeL

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Posted 10 March 2012 - 05:15 PM

Just to be safe and confirm or exclude the hard drive from being the problem.

Hard Drive Installation and Diagnostic Tools
http://www.bleepingcomputer.com/forums/topic28744.html

So I reset my laptop to factory default settings in fear of losing my computer.

the Acer System recovery? or Windows System Restore?


I tested my hard drive with Data Lifeguard Diagnostic and the test fails every time, so I guess it's my hard drive.

I used Windows System Restore to reset my computer to factory default settings.

I've also confirmed that I have warranty on my laptop still, so I guess the best option for me is just to send it in. Thank you for all the help!

#7 rotor123

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Posted 11 March 2012 - 02:08 PM

Good Luck. Do not forget to back up anything you want as warranty does not cover data.

Also, Windows System Restore is not the same as eRecovery. The Acer program formats the drive and puts it back to like new whereas the Winddows system recovery can leave Malware behind.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#8 jtokarchuk

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Posted 12 March 2012 - 09:39 AM

Good to know you found your answer. Take care.
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