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Phantom Audio pop-ups


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28 replies to this topic

#1 crash6868

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Posted 09 March 2012 - 11:43 PM

I have a toshiba laptop running Windows Vista. I recently started getting random audio pop-up ads. Sometimes its only for a second, other times its a whole ad, sometimes it channels a spanish ad. It does not show up in the open window bar and does not show up in task manager as a running process. I have scanned my computer with malwarebytes with no success! It has even run these audio popups when I don't have a browser open! It has done this when I use IE and when I use Firefox. Thanks for the help

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#2 gringo_pr

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Posted 10 March 2012 - 01:11 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

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#3 crash6868

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Posted 10 March 2012 - 03:39 PM

Thank you for responding so quickly...here are the listed logs:

The only issue I had was that the DDS scan said it should not take longer than 3 minutes, and it took almost 10. Not sure if this is indicative of a problem or not.

Crash

Attached Files



#4 gringo_pr

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Posted 10 March 2012 - 07:20 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#5 crash6868

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Posted 10 March 2012 - 08:56 PM

I tried downloading the combofix file to my desktop. It partially downloads, then gives an error message: error opening file for writing: C:\32788R22FWJFW\pev.3XE If I choose "ignore" and keep downloading, I get the icon on my desktop, but if I try to run it, it just runs the extract/install and does not actually run the program nor produce a log. I tried all three sources and none worked.

#6 gringo_pr

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Posted 11 March 2012 - 10:59 PM

Greetings

I want you to run these next,

tdsskiller:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • it will ask to download extra definitions - ALLOW IT
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and aswMBR

Gringo
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#7 crash6868

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Posted 12 March 2012 - 06:45 PM

Here's the latest two scans

Crash

aswMBR version 0.9.9.1649 Copyright© 2011 AVAST Software
Run date: 2012-03-12 18:26:30
-----------------------------
18:26:30.212 OS Version: Windows 6.0.6002 Service Pack 2
18:26:30.213 Number of processors: 2 586 0xE0C
18:26:30.214 ComputerName: JCB-PC UserName: JCB
18:26:36.349 Initialize success
18:29:38.853 AVAST engine defs: 12031200
18:30:37.495 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
18:30:37.499 Disk 0 Vendor: TOSHIBA_MK1237GSX DL130M Size: 114473MB BusType: 3
18:30:37.525 Disk 0 MBR read successfully
18:30:37.528 Disk 0 MBR scan
18:30:37.535 Disk 0 Windows VISTA default MBR code
18:30:37.561 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
18:30:37.583 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 112972 MB offset 3074048
18:30:37.614 Disk 0 scanning sectors +234440704
18:30:37.775 Disk 0 scanning C:\Windows\system32\drivers
18:31:12.257 Service scanning
18:32:06.837 Modules scanning
18:32:44.661 Disk 0 trace - called modules:
18:32:44.688 ntoskrnl.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll ataport.SYS intelide.sys
18:32:45.046 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x84f655e0]
18:32:45.055 3 CLASSPNP.SYS[8838d8b3] -> nt!IofCallDriver -> [0x84e0c858]
18:32:45.063 5 acpi.sys[82e4c6bc] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x84dfca38]
18:32:51.063 AVAST engine scan C:\Windows
18:33:00.174 AVAST engine scan C:\Windows\system32
18:38:16.848 File: C:\Windows\system32\xaC3S.com **INFECTED** Win32:IRCBot-EMN [Trj]
18:38:16.925 File: C:\Windows\system32\xaC3S.com_ **INFECTED** Win32:IRCBot-EMN [Trj]
18:41:25.325 AVAST engine scan C:\Windows\system32\drivers
18:42:13.286 AVAST engine scan C:\Users\JCB
18:43:22.918 Disk 0 MBR has been saved successfully to "C:\Users\JCB\Desktop\MBR.dat"
18:43:22.939 The log file has been saved successfully to "C:\Users\JCB\Desktop\aswMBR log.txt"

Attached Files


Edited by gringo_pr, 12 March 2012 - 08:40 PM.


#8 gringo_pr

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Posted 12 March 2012 - 08:42 PM

Hello

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo
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#9 crash6868

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Posted 12 March 2012 - 09:27 PM

I tried it in safe mode and still got the same error message. It then finishes loading but never actually runs. No scan.

#10 gringo_pr

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Posted 12 March 2012 - 09:36 PM

Hello

Lets get a deeper look into the system and see if something shows up.

Download and run OTL

Download OTL by Old Timer and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened and the that I need posted back here
    • Extra.txt <-- Will be minimized - save this one on your desktop in case I ask for it later
  • Please post the contents of OTL.txt in your next reply.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#11 gringo_pr

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Posted 14 March 2012 - 11:33 PM

Hello


Just checking in on you as it has been a couple of days since I have heard from you.

Are you having any troubles or just need more time?




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 crash6868

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Posted 15 March 2012 - 06:09 PM

Sorry, had been busy with work. I was able to run OTL ok. Log is attached. I may be unavailable for a few days, but will be back up Sunday night or Monday for sure.

Thank you!

Attached Files

  • Attached File  OTL.Txt   88.23KB   1 downloads


#13 gringo_pr

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Posted 16 March 2012 - 07:19 AM

Hello

Run this custom script and when it is complete I need to know how the computer is doing

Run OTL Script

  • Double-click OTL.exe to start the program.
  • Copy and Paste the following code into the Posted Image textbox. Do not include the word Code
    :OTL
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
    O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
    O4 - HKLM..\Run: [NDSTray.exe] NDSTray.exe File not found
    O4 - HKU\S-1-5-21-1154602330-311503173-2152772018-1000..\Run: [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler File not found
    O4 - HKU\.DEFAULT..\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe -update activex File not found
    O4 - HKU\S-1-5-18..\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe -update activex File not found
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html File not found
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
    O33 - MountPoints2\{10ba8196-7b3a-11dd-9941-001b3815c8a9}\Shell - "" = AutoRun
    O33 - MountPoints2\{10ba8196-7b3a-11dd-9941-001b3815c8a9}\Shell\AutoRun\command - "" = F:\LaunchU3.exe -a
    O33 - MountPoints2\{10ba8248-7b3a-11dd-9941-001b3815c8a9}\Shell\AutoRun\command - "" = G:\wd_windows_tools\WDSetup.exe
    O33 - MountPoints2\{1203e444-27dc-11e0-8001-001b3815c8a9}\Shell\AutoRun\command - "" = C:\Windows\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL E:\.\WindowsEasyTransfer\x86\.\MigSetup.exe
    O33 - MountPoints2\{5c4144d6-2dba-11df-a0cb-001b3815c8a9}\Shell\AutoRun\command - "" = RECYCLEMGR\autorun.exe
    O33 - MountPoints2\{5c4144d6-2dba-11df-a0cb-001b3815c8a9}\Shell\open\command - "" = RECYCLEMGR\autorun.exe
    O33 - MountPoints2\{76a4bed9-0737-11df-943a-001b3815c8a9}\Shell - "" = AutoRun
    O33 - MountPoints2\{76a4bed9-0737-11df-943a-001b3815c8a9}\Shell\AutoRun\command - "" = "F:\WD SmartWare.exe" autoplay=true
    O33 - MountPoints2\F\Shell - "" = AutoRun
    O33 - MountPoints2\F\Shell\AutoRun\command - "" = F:\LaunchU3.exe -a
    O33 - MountPoints2\G\Shell\AutoRun\command - "" = G:\wd_windows_tools\WDSetup.exe
    @Alternate Data Stream - 176 bytes -> C:\ProgramData\TEMP:0FF263E8
    IE - HKLM\..\SearchScopes,DefaultScope = {AD089AAF-9FFA-4BD4-9785-43CFF80AD02D}
    IE - HKU\.DEFAULT\..\SearchScopes,DefaultScope = {AD089AAF-9FFA-4BD4-9785-43CFF80AD02D}
    IE - HKU\S-1-5-18\..\SearchScopes,DefaultScope = {AD089AAF-9FFA-4BD4-9785-43CFF80AD02D}
    [2012/03/08 22:40:30 | 000,000,000 | -HS- | M] () -- C:\Windows\System32\dds_trash_log.cmd
    [2012/02/06 20:25:58 | 000,000,001 | ---- | C] () -- C:\ProgramData\OXlndC2g.exe_.b
    [2012/02/06 20:25:58 | 000,000,001 | ---- | C] () -- C:\ProgramData\OXlndC2g.exe.b
    [2012/02/06 19:47:27 | 000,000,112 | ---- | C] () -- C:\ProgramData\8Lgw507L.dat
    [2012/01/10 21:36:37 | 000,011,108 | -HS- | C] () -- C:\Users\JCB\AppData\Local\270g64m584464es2vt180fx
    [2012/01/10 21:36:37 | 000,011,108 | -HS- | C] () -- C:\ProgramData\270g64m584464es2vt180fx
    [2012/01/02 11:00:30 | 000,001,458 | -HS- | C] () -- C:\Users\JCB\AppData\Local\702ao54ws08b66585568wakmrl1l858mpw2qq24801e
    [2012/01/02 11:00:30 | 000,001,458 | -HS- | C] () -- C:\ProgramData\702ao54ws08b66585568wakmrl1l858mpw2qq24801e
    [2011/12/26 12:35:50 | 000,012,638 | -HS- | C] () -- C:\Users\JCB\AppData\Local\31qy0051q87pljp61yvxm41y30x72b1o
    [2011/12/26 12:35:50 | 000,012,638 | -HS- | C] () -- C:\ProgramData\31qy0051q87pljp61yvxm41y30x72b1o
    [2011/12/19 23:28:44 | 000,001,478 | -HS- | C] () -- C:\Users\JCB\AppData\Local\n2ud17p4xf3wfv
    [2011/12/19 23:28:44 | 000,001,478 | -HS- | C] () -- C:\ProgramData\n2ud17p4xf3wfv
    [2011/12/08 11:24:35 | 000,001,442 | -HS- | C] () -- C:\ProgramData\667137f6b054u417g063y7qmi3d1
    [2011/12/08 11:24:34 | 000,001,442 | -HS- | C] () -- C:\Users\JCB\AppData\Local\667137f6b054u417g063y7qmi3d1
      
    :files
    C:\windows\tasks\At*.job
    ipconfig /flushdns /c
    :Commands
    [PURITY]
    [emptyjava]
    [EMPTYFLASH]
    
  • Then click the Run Fix button at the top.
  • Click Posted Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.

Let me know How things are doing

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 crash6868

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Posted 19 March 2012 - 09:32 PM

Done and all seems to be working well at the moment! I'll let you know in the next day or two if the problem seems resolved! Thanks so much!

Crash

Attached Files



#15 gringo_pr

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Posted 19 March 2012 - 09:46 PM

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove

Java™ 6 Update 30
Java™ SE Runtime Environment 6
[/list]


  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.



Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here http://www.ccleaner.com/

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
  • Click Run Cleaner.
  • Close CCleaner.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidentally close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the Analyze This button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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