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Posted 09 March 2012 - 03:56 PM
Posted 10 March 2012 - 12:41 AM
This is my first post on this website as I have run into quite a problem. Recently I was infected with a TDSS redirect virus and my efforts to remove it with microsoft security essentials/ microsoft defender offline were unsuccessful. So after reading a good deal about the virus on line, a PC mag article linked me to the symantec website (http://www.symantec.com/security_response/writeup.jsp?docid=2010-090608-3309-99) which had a download for a TDSS virus removal tool. After more research I decided to download the tool and try it out. I downloaded it and ran it ... it stated that my computer was infected and then that it had cleaned it. I resumed a scan which showed no problems and resumed my normal activity. Great! However, not 20 minutes later, my computer was struck with a Blue Screen of Death and it restarted.
It jumps to a screen that says "Windows failed to start. A recent hardware or software change might be the cause" I am given the options of launching startup repair or starting windows normally (which doesn't work). Launching the startup repair only results in stating that my computer has a problem which cannot be fixed and tells me to contact the system administrator or computer manufacturer to fix the PC. Then it gives me the option to shut off.
Also important to note: I actually had the BSoD and Windows failed to restart before I had used the TDSS killer when my computer was infected. However I turned the PC off and on and then it resumed normal activity.
Additionally I have tried booting the PC in safe mode and in the last known good configuration... neither of which worked.
So... what should I do?
Thank you so much for any assistance.
Posted 10 March 2012 - 01:51 AM
Posted 10 March 2012 - 02:25 PM
Posted 11 March 2012 - 10:22 PM
TDL4: custom:26000022 CMD: bootrec /FixMbr
Posted 12 March 2012 - 12:56 AM
Posted 12 March 2012 - 01:17 AM
Posted 12 March 2012 - 01:39 AM
Posted 12 March 2012 - 08:44 PM
Posted 12 March 2012 - 09:05 PM
Posted 14 March 2012 - 11:33 PM
Posted 15 March 2012 - 06:37 PM
Posted 15 March 2012 - 08:56 PM
Posted 17 March 2012 - 12:42 AM
Posted 17 March 2012 - 12:52 AM
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