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Microsoft Security Essentials

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4 replies to this topic

#1 gülay


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Posted 09 March 2012 - 07:35 AM

Hello Everybody, I'm using Windows XP Home Edition SP3. Having problem in installing MSE antivirüs. After download, install operation never ends and "Error Code 0x8oo7064C" is received. Could anybody please help me to correct this problem ? Thanks.
Oktay Kırkpınar

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 hamluis



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Posted 09 March 2012 - 08:42 AM

I would try the proceure suggested by Aiscer at http://answers.microsoft.com/en-us/protect/forum/protect_start/cant-uninstall-security-essentials-error/2d20c060-50b9-4c08-a58c-54e9453806e9 , employing the Windows Installer Cleanup Tool.

Then...try the install again.


#3 gülay

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Posted 12 March 2012 - 08:19 AM

Hi Hamluis,

Thanks for your prompt reply. Aiscer's suggested procedure followed and done. But nothing changed. After downloading and druggingMSE installer into the "RUN" box only ....\mseinstall.exe is showing instead of \mssefullinstallx86fre-en-us-xp.exe. Could this difference be the reason for the failure ?


#4 gülay

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Posted 13 March 2012 - 05:43 PM

Hello Hamluis,

No hope to solve my problem ?

#5 quietman7


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Posted 14 March 2012 - 07:42 AM

For issues with Microsoft Security Essentials, you can submit a Submit a support case online or check at the Microsoft Security Essentials Forums: Ask a question.

If you choose to Submit a support case online, you will be redirected to Microsoft Security Essentials Support which provides help with:

Getting started with Microsoft Security Essentials
• Download fails
Installation fails
• Problems starting or performance issues
• Uninstalling fails
• Windows failed the genuine check during installation

Updating virus and spyware definitions
• Virus and spyware definitions update failed

Note: When choosing to submit a supoort case you will need to choose your language. If it is English, click on + English to expand the full list, then select your choice before clicking Continue at the bottom.
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