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Computer freezes randomly,power off needed


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#1 hoizmichl

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Posted 09 March 2012 - 05:36 AM

Hello, since one month or so my new built computer freezes randomly. it doesnt matter if i am browsing in the internet or playing online games..i analysed a memory.dump file using windows debugger. thanks a lot in advance.



Microsoft ® Windows Debugger Version 6.10.0003.233 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\022812-19032-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`03210000 PsLoadedModuleList = 0xfffff800`0344de70
Debug session time: Mon Feb 27 20:23:15.318 2012 (GMT+1)
System Uptime: 0 days 0:55:56.816
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {3452, 7feef305000, fffff7000109dd98, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+339a3 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000003452, The subtype of the bugcheck.
Arg2: 000007feef305000
Arg3: fffff7000109dd98
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR: 0x1a_3452

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: explorer.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff800032f3fd3 to fffff800032805c0

STACK_TEXT:
fffff880`0b02c068 fffff800`032f3fd3 : 00000000`0000001a 00000000`00003452 000007fe`ef305000 fffff700`0109dd98 : nt!KeBugCheckEx
fffff880`0b02c070 fffff800`0325360e : fffffa80`061f2b30 fffffa80`00000000 fffff8a0`00000bb8 fffff880`00000002 : nt! ?? ::FNODOBFM::`string'+0x339a3
fffff880`0b02c920 fffff800`03562a8b : fffff8a0`02319060 fffff880`0b02cc20 00000000`00000000 fffffa80`06749650 : nt!MmCleanProcessAddressSpace+0x96
fffff880`0b02c970 fffff800`0353b131 : 00000000`40010004 00000000`40010001 000007ff`fff8a000 fffffa80`06774b60 : nt!PspExitThread+0x92f
fffff880`0b02ca30 fffff800`0325d11b : 00000000`00000100 fffffa80`06749710 00000000`00000001 fffff800`032878ed : nt!PsExitSpecialApc+0x1d
fffff880`0b02ca60 fffff800`0325d560 : 00000000`00000000 fffff880`0b02cae0 fffff800`0353b1b8 00000000`00000001 : nt!KiDeliverApc+0x2eb
fffff880`0b02cae0 fffff800`0327f8b7 : fffffa80`06749650 00000000`000493e0 fffff880`0b02cbf8 fffffa80`0674d960 : nt!KiInitiateUserApc+0x70
fffff880`0b02cc20 00000000`76e4f6fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`0bb6f8d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76e4f6fa


STACK_COMMAND: kb

FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+339a3
fffff800`032f3fd3 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+339a3

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aa44

FAILURE_BUCKET_ID: X64_0x1a_3452_nt!_??_::FNODOBFM::_string_+339a3

BUCKET_ID: X64_0x1a_3452_nt!_??_::FNODOBFM::_string_+339a3

Followup: MachineOwner
---------

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#2 hoizmichl

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Posted 10 March 2012 - 08:05 AM

anybody knows whats wrong with my computer?

#3 jtokarchuk

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Posted 10 March 2012 - 09:33 AM

That could potentially be a driver issue. Try reinstalling/ensuring all of your drivers are up to date.

Failing that, I would reinstall windows and go from there.
If I have not responded to you within 24 hours, please PM me.

#4 hamluis

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Posted 10 March 2012 - 10:13 AM

<<my new built computer freezes randomly. it doesnt matter if i am browsing in the internet or playing online games..>>

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt, copy all content and paste it into your next reply.

It might also be useful if you Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Newly built...problems for a month...when was the system put together and what changes might be related to current problems?

Louis

#5 hoizmichl

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Posted 11 March 2012 - 04:29 AM

thanks a lot for the answers..drivers are all up to date and working properly.(at least thats what the device manager says)

i used bluescreenview and here are the contents of the BSOD.txt file i created:


==================================================
Dump File : 030912-21562-01.dmp
Crash Time : 3/9/2012 8:57:34 PM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000020
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`02e87180
Parameter 4 : 00000000`00000005
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+135661
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030912-21562-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 291,168
==================================================

==================================================
Dump File : 022812-19032-01.dmp
Crash Time : 2/28/2012 4:31:24 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00003452
Parameter 2 : 000007fe`ef305000
Parameter 3 : fffff700`0109dd98
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022812-19032-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 291,240
==================================================

==================================================
Dump File : 021012-21574-01.dmp
Crash Time : 2/10/2012 8:28:38 PM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000021
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`03087180
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021012-21574-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 291,224
==================================================

==================================================
Dump File : 020512-21028-01.dmp
Crash Time : 2/5/2012 12:46:22 PM
Bug Check String : CANCEL_STATE_IN_COMPLETED_IRP
Bug Check Code : 0x00000048
Parameter 1 : fffffa80`04a8e010
Parameter 2 : 00000000`00000001
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020512-21028-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 288,856
==================================================

==================================================
Dump File : 020412-21122-01.dmp
Crash Time : 2/4/2012 10:10:17 PM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000021
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`02e87180
Parameter 4 : 00000000`00000005
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+2b7b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020412-21122-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 291,320
==================================================

==================================================
Dump File : 020412-29718-01.dmp
Crash Time : 2/4/2012 4:25:47 PM
Bug Check String : CANCEL_STATE_IN_COMPLETED_IRP
Bug Check Code : 0x00000048
Parameter 1 : fffffa80`03e0ab40
Parameter 2 : 00000000`00000001
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020412-29718-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 286,608
==================================================

==================================================
Dump File : 020412-34491-01.dmp
Crash Time : 2/4/2012 3:34:43 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03241cfe
Parameter 3 : fffff880`0aa09fc0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020412-34491-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 287,816
==================================================

==================================================
Dump File : 020412-32963-01.dmp
Crash Time : 2/4/2012 3:28:34 PM
Bug Check String : CANCEL_STATE_IN_COMPLETED_IRP
Bug Check Code : 0x00000048
Parameter 1 : fffffa80`03cfbb40
Parameter 2 : fffffa80`042a8cf8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020412-32963-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 288,488
==================================================

==================================================
Dump File : 012812-27144-01.dmp
Crash Time : 1/28/2012 11:01:00 AM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000021
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`009b1180
Parameter 4 : 00000000`00000004
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012812-27144-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 291,016
==================================================

==================================================
Dump File : 123011-31637-01.dmp
Crash Time : 12/30/2011 6:41:18 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : fffff6fc`500bf6d8
Parameter 2 : ffffffff`c000009c
Parameter 3 : 00000000`1f991880
Parameter 4 : fffff8a0`17edb848
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\123011-31637-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 298,864
==================================================




i have no idea what might cause the problem, it all worked fine for about 1 month and then all of a sudden this random freezes started..i was thinking the problem might be the memory or the power supply, but as i said, its a new built and its rather uncommon for newly bought components of the computer to cause problems right away so yeah..hope you can help me!

#6 hoizmichl

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Posted 11 March 2012 - 04:35 AM

here would also be a snapshot using speccy: http://speccy.piriform.com/results/45ZGN6PmVs6tDKMczXOLBot hope this helps

#7 hamluis

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Posted 11 March 2012 - 11:21 AM

As a basic procedure...I would also run the appropriate hard drive diagnostic (long test), available at the website of the respective drive manufacturer. I like to eliminate that as a primary suspect.

Free Hard Drive Testing Tools - Hard Drive Diagnostics - http://pcsupport.about.com/od/toolsofthetrade/tp/tophddiag.htm

Louis

#8 jtokarchuk

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Posted 13 March 2012 - 08:43 AM

After looking over your bluescreenview, I would be looking at your RAM. Have you ran a memtest on it? (http://www.memtest.org/)

I would also reseat it. Do you have any custom CAS Latency configurations in your BIOS regarding your RAM?
If I have not responded to you within 24 hours, please PM me.




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