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BlSoD and keyboard is semi unresponsive - HELP


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#1 psuddo

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Posted 08 March 2012 - 02:04 PM

My 15yo son's desktop PC (Windows 7) crashed last night with a Black Screen of Death, but the real problem is his keyboard is semi-unresponsive too.

He was streaming N*tfl*x when it crashed and gave a black screen with blinking cursor. No keystrokes had any result. CTL+ALT+DEL had no result. "Caps Lock" key wouldn't even get the Caps indicator to light up. Same with "Number Lock".

He did a hard reboot (shut down and restart with the power button), and got the same screen and the same lack of keyboard activity

Another hard reboot with F8 did have some affect (and here my info is sketchy, as I've never done an F8 restart and am unfamiliar with what you get and what you do, so I didn't know the questions to ask to get more info)). He says he was able to navigate the menu with the arrow keys, but was unable to solve the problem.

Google's given me lots of solutions to the BlSoD, but ALL of them seem to start with CTL+ALT+DEL, and that's doing nothing.

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#2 AustrAlien

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Posted 08 March 2012 - 04:02 PM

Hello and :welcome: to the BC forums.

Please sit tight and be patient.

I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.

Thank you.
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#3 psuddo

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Posted 08 March 2012 - 05:58 PM

Thank you, AustrAlien. I'm standing by.

Unfortunately, my son and his computer reside at his mother's house, so I don't have unlimited access to it. He expects to be home by 7:00 PM this evening (USA PST, so that would be 3:00 GMT March 9).

Tanks again.

#4 etavares

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Posted 09 March 2012 - 05:41 PM

OK, the MBR (master boot record) appears corrupted or infected. If you happen to have your Windows 7 CD handy, this will be fairly straightforward. If you don't...let me know if you have a working computer and a USB thumb drive we can use (needs to be blank).

Also, does the computer beep at you? If so, how many beeps? Long, short or both types of beeps? Is there any text on the screen besides the cursor?

Also...if you tap F8....do you get the option to boot to Last Known Good Configuration? If so, try it. Also, if you can try Safe Mode, try that. Let me know how it goes. Making it that far is a bit different than just getting a black screen and may change how we approach it.


If I don't respond within 2 days, please feel free to PM me.
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#5 boopme

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Posted 09 March 2012 - 11:30 PM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
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#6 etavares

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Posted 17 March 2012 - 03:51 PM

still there?


If I don't respond within 2 days, please feel free to PM me.
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#7 etavares

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Posted 25 March 2012 - 06:25 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.


If I don't respond within 2 days, please feel free to PM me.
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