Posted 07 March 2012 - 10:49 PM
Hi everyone Im new here but have gotten help from this site before and as I have tried everything I can think of hopefully you can help me. A few weeks ago we had new internet installed in our home, 100mbps my wifes laptop would only go up to 30mbps. the tech mentioned doing an update on the network card and adjusting some settings and she would be able to utilize all of the bandwidth. During the updates she had an error which froze the computer, she then restarted and there were several errors. She called me and I told her to roll the computer back using a system restore point, which she did. However, after the restore all of her pictures songs and videos were gone, it was almost as if the computer had been restored to factory settings, I know this isnt the case as there are file fragments and folders for her pictures still in the My Pictures folder. I tried to fix it thinking it was just the virus that hides all your media but no luck. I did purchase a data recovery software and found everything but it is horribly jumbled and would take weeks to set right. Is there anything I am missing or any advice to restore the original files so I dont have to go through all the trouble of organizing them again? Her computer is a dell inspiron N5010 running windows 7 home premium service pack 1. Thanks in advance for any help!!!