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USB causes BSOD


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12 replies to this topic

#1 klthmpsn

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Posted 07 March 2012 - 02:26 PM

I have a Windows Vista computer that is getting between 2 and 3 BSOD daily. The issues do not happen while the computer is being used, only when the person is away from the computer for long periods of time, ie at night, during the day when out of the home, etc. I suspect it has something to do either the screen saver, power settings or the wireless mouse and keyboard. The wirless mouse and keyboard are Logitec Marathon Mouse M705 and a Wireless Keyboard MK700. I check the Application Logs and usually the last entry is a Event ID 8224 - The VSS servcie is shutting down due to idle timeout.

The BSOD always seems to refer to a USB issue, but I am not local to when the machine is crashing, so I cannot capture all the BSOD details.

1 - Is there a way to capture the BSOD details somewhere on the computer when it crashes?
2 - I have run the "Fix" program a few times and these do not "fix" the issue. Any thoughts?
3 - Should I try replacing the wireless mouse and keyboard with USB or PS/2 mouse and keyboard to see if this resolves the issue?

Thanks!

Edited by hamluis, 07 March 2012 - 03:05 PM.
Moved from Am I Infected to Vista.


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#2 hamluis

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Posted 07 March 2012 - 03:08 PM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt, copy all content and paste it into your next reply.

Louis

#3 klthmpsn

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Posted 07 March 2012 - 03:55 PM

==================================================
Dump File : Mini030612-01.dmp
Crash Time : 3/6/2012 5:54:44 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`023751f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini030612-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 274,552
==================================================

==================================================
Dump File : Mini030512-01.dmp
Crash Time : 3/5/2012 1:56:46 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`0216e1f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini030512-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 274,552
==================================================

==================================================
Dump File : Mini030312-01.dmp
Crash Time : 3/3/2012 10:03:00 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`021711f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini030312-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 274,552
==================================================

==================================================
Dump File : Mini030112-01.dmp
Crash Time : 3/1/2012 9:57:22 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`023721f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini030112-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini022912-01.dmp
Crash Time : 2/29/2012 2:40:18 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02f751f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022912-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini022812-01.dmp
Crash Time : 2/28/2012 6:14:07 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`023721f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022812-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini022712-01.dmp
Crash Time : 2/27/2012 5:55:37 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d711f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022712-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini022512-01.dmp
Crash Time : 2/25/2012 6:22:16 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02f6d1f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022512-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini022412-01.dmp
Crash Time : 2/24/2012 8:28:03 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`021741f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022412-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini022112-01.dmp
Crash Time : 2/21/2012 7:10:48 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02f691f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022112-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini022012-02.dmp
Crash Time : 2/20/2012 12:34:36 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d721f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022012-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini022012-01.dmp
Crash Time : 2/20/2012 8:09:08 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`023761f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022012-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini021912-01.dmp
Crash Time : 2/19/2012 8:10:32 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d6b1f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini021912-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini021612-01.dmp
Crash Time : 2/16/2012 6:40:00 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`023771f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini021612-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini021512-01.dmp
Crash Time : 2/15/2012 3:51:24 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`023681f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini021512-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini021212-01.dmp
Crash Time : 2/12/2012 6:32:06 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d691f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini021212-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini020612-01.dmp
Crash Time : 2/6/2012 1:18:28 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d731f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini020612-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini020512-01.dmp
Crash Time : 2/5/2012 12:35:29 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`0236a1f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini020512-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini020212-02.dmp
Crash Time : 2/2/2012 6:55:13 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d741f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini020212-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini020212-01.dmp
Crash Time : 2/2/2012 8:59:27 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d691f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini020212-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini013112-01.dmp
Crash Time : 1/31/2012 6:31:40 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`021701f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini013112-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini013012-02.dmp
Crash Time : 1/30/2012 9:27:50 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d701f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini013012-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini013012-01.dmp
Crash Time : 1/30/2012 6:30:26 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d6a1f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini013012-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini012512-01.dmp
Crash Time : 1/25/2012 3:52:19 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d691f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini012512-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini012412-01.dmp
Crash Time : 1/24/2012 6:02:20 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d6d1f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini012412-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini012212-01.dmp
Crash Time : 1/22/2012 7:48:29 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02f771f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini012212-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini012112-01.dmp
Crash Time : 1/21/2012 6:31:57 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`0216c1f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini012112-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

==================================================
Dump File : Mini011912-01.dmp
Crash Time : 1/19/2012 9:18:13 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`02d6b1f4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1b1f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+55410
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini011912-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 269,776
==================================================

#4 klthmpsn

klthmpsn
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Posted 07 March 2012 - 03:57 PM

Thanks for your help. I hope that was not too large. If so, I am new to these things and I apologize. Thank you again for your help.

#5 hamluis

hamluis

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Posted 07 March 2012 - 04:45 PM

When you mention the "Fix program"...are you referring to Microsoft's FixIt tool?

In any case...Start/Run...type devmgmt.msc and hit Enter.

Scroll down to Universal Serial Bus controllers...double-click on it.

You will see a list of various itesm. Ignore any of them which do nay have "controller" in the description, we are only concerned with the USB controllers.

On each item which indicates "controller", right-click and then click Uninstall, one at a time.

When all such items have been uninstalled, reboot the system.

Louis

#6 klthmpsn

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Posted 07 March 2012 - 04:50 PM

Thanks!

I will try this right now and let you know how it works. Thanks Again!

#7 klthmpsn

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Posted 07 March 2012 - 05:16 PM

OK... I did as you asked and then rebooted the computer. All the drivers reinstalled correctly according to the Device Manager.

I will wait to see what the client has to say.

Thank You Again!

Have a Great Day!

Unless you have any other instructions for me to follow after the last set?

Thanks!

Kevin

#8 hamluis

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Posted 07 March 2012 - 07:35 PM

Just...let us know if the problem continues :).

Louis

#9 InadequateInfirmity

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Posted 08 March 2012 - 12:36 PM

Try and update your drivers with drivermax it is free and trusted.
http://www.innovative-sol.com/drivermax/

Your usb drivers which may be included in your sm/bus chipset drivers.

#10 klthmpsn

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Posted 12 March 2012 - 01:14 PM

Got a call from the customer and the BSOD came back about 48 hours after this fix was applied. Any other suggestions. Thanks!

I hope all is well and you are having a Great Day!

Kevin

#11 hamluis

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Posted 12 March 2012 - 01:44 PM

Well...if there are no other indications that the motherboard might be flaky...I'd just buy/install a PCI USB card to overcome the annoyance.

Louis

#12 klthmpsn

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Posted 12 March 2012 - 01:53 PM

OK... But wouldn't I still have the same issue, or is the issue that I have something plugged into the particular USB port that is causing it to fail?

#13 hamluis

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Posted 12 March 2012 - 02:41 PM

I...cannot determine what the issue is.

IME...USB problems fall into 2 categories:

a. Motherboard ports are bad.

b. Those which can be overcome by uninstalling/reinstalling the USB drivers.

Those aren't necessarily the only kind...other hardware or O/S or programs can result in what apear to be USB problems.

My thinking has always been...I can buy a controller card and install it inexpensively...if the problems continue, then I've misread the situation (happens).

Await some thoughts from others :).

Louis




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