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system check or system fix virus - problems while following the uninstall guide: cannot install mbam


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3 replies to this topic

#1 freebe

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Posted 07 March 2012 - 09:49 AM

hey guys,
after boldly trying to fix this problem on my own though I am not a technical person I am now in a dead end.
- my system is xp
- obviously my pc is infected with the system check or system fix trojan.
- in fact the icon on my desktop says "system check" but all the problems (hidden data, false warnings, everything) are identical to what is described in "remove system fix"
- I have done all steps described in the very understandable "remove system fix guide" (maybe I was wrong, mixing system fix an system check?)
http://www.bleepingcomputer.com/virus-removal/remove-system-fix
- rkill has found something, I could post the log
- everything worked until I tried to install Malwarebytes' Anti-Malware
- i could not finish the installation process, when I click "install" there come´s something like "access denied" (english is not my mother and computer language)and then " the setup could not be finsihed. please fix the problem and start the setup again"
- that is basically the status quo....


What should I do? I have no idea...was so happy to find this guide, and now something does not work....Do you need any further information?

Best regards and thanks for reading!

freebe

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#2 Budapest

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Posted 07 March 2012 - 05:20 PM

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 nasdaq

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Posted 12 March 2012 - 09:45 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please post the logs requested by Budapest in the previous post. I will review them.

#4 nasdaq

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Posted 18 March 2012 - 09:35 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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