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Building a remote support solution


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#1 boxsta

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Posted 06 March 2012 - 04:42 PM

Hi all,

In a nutshell I want to create something like Teamviewer so that I can access customer PC/Servers etc, preferably for free. When I say free, that's not because I'm tight or anything but I want to have a go at trying to create some sort of remote support software that I can put my own company logo on.

Now comes the sticking point! Programming is not one of my stronger points, so starting from scratch is going to be a no-go.

Ideal scenario would be a tutorial showing me how to do it all from start to finish with some open source software. I dont expect I'll be that lucky but with the wealth of experience on here I'm sure you guys will be able to help.

The only thing I must be able to do is unattended access and it must be easy to install client side by customers.

Thanks in advance.

Edited by boxsta, 06 March 2012 - 04:43 PM.


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#2 the_patriot11

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Posted 06 March 2012 - 07:08 PM

why would you need to? theres several software solutions, including windows live, that already give you that capability. Personally, I dont like the concept of remote support, I wouldnt trust my computer to someone I barely know over the internet-and I dont ask others to trust me with theirs, I do all my repairs on the computer on site or in my home work area.

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#3 Animal

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Posted 06 March 2012 - 07:18 PM

Since you say you're not cheap, what about licensing an existing client that lets you brand it? This way if you have any support issues you can rely on a knowledgeable team instead of being 'dead in the water' doing your own troubleshooting.

I too wouldn't allow anyone to remote access into my machine. Any business with any sort of liability or confidentiality requirements would be wise not to allow it either. Not to mention the risk you're putting yourself at by gaining that access. You would become a 'person of interest' should anything happen to a clients information after you had remote access.

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