Ok so back in 2009 I had purchased an ASUS notebook for my girlfriend. This was around the time Windows 7 was about to come out and PC companies were offering free upgrade discs for some computers preinstalled with Windows Vista. We qualified for one and received an upgrade a few weeks later.
Fast forward to a few weeks ago. She was having issues with her laptop so I decided to restore to factory settings. I reinstalled Windows 7 with the same upgrade disc after restoring back to Vista. Now a month later, she's getting errors saying the copy is not genuine unless she enters a product key.
The problem is, there is no key on the CD and she thinks she threw out all the papers that came with the disc.
So now, of course, it's up to me to figure something out.
I just called the Microsoft activation team. The first guy couldn't figure out what to do. Transferred one level above. Still no help. He told me ASUS has they're own product key and gave me a number to contact them.
Called ASUS. No help of course. Was told to buy a restore CD but I don't see how that would help.
Sooo now I'm stuck. Either I purchase a restore disc or a new product key, which I'm trying to avoid since money is tight, or I go back to Windows Vista, which I'm also trying to avoid.
I was hoping somebody would have some advice on what to do!