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Dell laptop media keys not working after clean install


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#1 tryn2learn

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Posted 05 March 2012 - 09:45 PM

I had to do a clean install on my Dell Inspiron 1750 laptop as I had a few corrupt system files that sfc /scannow could not fix. First problem was that I couldn't do a repair as I had done a Microsoft Anytime Upgrade and had no disc to put in for a repair. So I had to do a complete clean install of Home Premium and then do the upgrade. Unfortunately I wasn't sure when the the corrupt files issues started so doing a restore was out of the question.

Long story short, everything is now working very well EXCEPT, the media keys of the keyboard for Mute, Volume UP, Volume Down, work but no longer show the little open menu when I use them as they use to. I have searched all through Dell's support and cannot find a special keyboard driver or is this possible an audio driver?

I am running Win 7 64 bit, and the Device manager shows the 2 keyboard drivers as both being Microsoft. I believe this to be the problem, but am not sure.

Any suggestions on how I can get these extra keys to start working again with the menu pop up meters as before??

Thanks much,
TryN

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#2 Sneakycyber

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Posted 08 March 2012 - 03:11 AM

Is the recovery partiton still intact?
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#3 tryn2learn

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Posted 08 March 2012 - 08:33 AM

Sneaky,
No unfortunately not, just a reserve very small amount of space that states Reserved for OEM.

Thx
TryN

#4 tryn2learn

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Posted 08 March 2012 - 08:36 AM

Sneaky,
If it's a file, I do have every single disk that was used at the time of manufacture. I contacted Dell 3 yrs ago when I purchased and told them I had to have the disks, after all I paid for the software and drivers. At that time they were kind enough to send me everything on disk at no extra charge.

Is there possible someplace on the drivers utility where I might find it? I loaded it all already tho.

TryN

#5 rotor123

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Posted 08 March 2012 - 12:20 PM

Look for the disk marked drivers, You do need to install the discs software for it work. Then when it is used it will identify all the hardware and provide the drivers. However those will be Vista drivers most likely but that may show you what you need for the OSD to work.

OSD = On Screen Display

It may be under utility rather than drivers.

Good Luck

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#6 Sneakycyber

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Posted 08 March 2012 - 12:34 PM

First remove both keyboards in device manager and reboot the computer let windows re-install them. If you didnt use the restore disc to reinstall then i would search the disc's for the driver file's. I looked at dell's website and couldnt find your laptop
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#7 tryn2learn

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Posted 09 March 2012 - 11:22 AM

Thanks to you all. The file was located in Dell's QuickSet and I have installed and everything is as good as new.

You guys are all GREAT!! :)

#8 rotor123

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Posted 09 March 2012 - 12:06 PM

Hi, Glad to hear it worked out.

Cheers
Roger

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#9 Sneakycyber

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Posted 12 March 2012 - 08:52 PM

Awesome glad you hear its working again :thumbup2:
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