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Question about Buyer/seller law


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3 replies to this topic

#1 CalusBlade

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Posted 05 March 2012 - 07:21 PM

I just wanna know if I am the buyer of a product, which law do I follow? My state's law or the company's state law?

Also can a company force the return fee and reshippment fee to the buyer if the product is defective?

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#2 MissPlaced

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Posted 05 March 2012 - 07:57 PM

@ CalusBlade,
The quickest way I can think of for you to find out about this is to call your States attorney General , they should be able to answer all your questions.

MissPlaced

Edited by MissPlaced, 05 March 2012 - 07:58 PM.


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#3 Capn Easy

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Posted 05 March 2012 - 08:41 PM

If your state has a consumer advocate's office, check with them.

If the seller has a return policy posted and it specifies that return shipping is the customer's responsibility and doesn't specify any exceptions, then they probably can. Your best bet would be if they knew (or should have known) that the item was defective.

Was the US postal system involved, either through the offering (say, a catalog or your payment) or fulfillment (shipping to you) -- if so, touch base with someone in the mail fraud department. Does the seller have a rating at their local Better Business office? Tell the seller you intend to file a complaint. You might still get them to make a concession.

#4 heavydude

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Posted 15 March 2012 - 07:19 PM

I just wanna know if I am the buyer of a product, which law do I follow? My state's law or the company's state law?


The first thing you follow is the manufacturer's written product warranty.

The next thing you follow is the seller's warranty or return policy which you should have read before you bought the product.

Also can a company force the return fee and reshippment fee to the buyer if the product is defective?


If that's what it says in the seller's return policy, yes.

Care to tell what happened?

Might get you some better comments.




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