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Anti Virus will not work or update,Possible Infection ?

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#1 swamptrack


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Posted 05 March 2012 - 01:24 PM

A couple of days ago i noticed that my antivirus had stopped working (avira Free edition) and i could not access any other antivirus websites I unistalled avira and downloaded windows defender onto a cd on another pc and installed it ok but it would not update on the internet. I did some searching on the net and think i must have a virus so downloaded superantispyware and malwarebytes, malwarebytes found Trojan.Zlob Trojan.Inject Trojan.agent Trojan.Ambler and removed them but when i scanned again found the same. Super antispyware found 1 Trojan.

Also i can not boot up my pc in safe mode it just starts with the black screen then re-boots to windows

I am running xp home service pack 3

I Have Posted a New Topic in Virus, Trojan, Spyware, and Malware Removal Logs

Edited by swamptrack, 06 March 2012 - 06:39 AM.

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#2 Broni


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Posted 05 March 2012 - 06:03 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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