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Suspected Rootkit Help Needed


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3 replies to this topic

#1 stevencv

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Posted 05 March 2012 - 11:40 AM

Hi,

My Laptop
Make: Toshiba
Model: Satellite Pro
OS: Windows 7 Professional 64x

Background
Microsoft Security Essentials has found two 'severe' items recently:
1) 9th February: Trojan:Win64/Sirefef.B
2) 27th February: Exploit:Unix/Lotoor

It told me it had removed these threats and I thought no more about it.

The Problem(s)
We have a new printer at work, and I was trying to set it up to scan to my computer over the network. I had to set a folder to shared. When I tried to do so, I got the following error message:

"An error occurred while trying to share Scan Folder. There are no more endpoints available from the endpoint mapper. The shared resource was not created at this time."

After googling the issue, I was informed that I need to turn my Windows Firewall on. However when I tried to do so, I got this error message:

"Windows Firewall can't change some of your settings. Error code 0x80070424"

So I googled this, and all the sites I visited seem to be pointing to rootkit issues.

Scans Ran
One site recommend I run Command Promp and type sfc /scannow. This reported back that 'Windows Resource Protection did not find any integrity violations."
Spybot Search & Destroy: This found 2 entrys for 'Double Click', which were removed. I then re ran the scan and it was clean.
Malwarebytes: Found nothing.
Microsoft Security Essentials: Found nothing.

I am now at a point where I do not know what to do. If anyone has any suggestions on what I could try next, I would be very grateful.

Edited by hamluis, 05 March 2012 - 12:28 PM.
No logs, moved from Malware Removal Logs to Am I Infected.


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#2 Broni

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Posted 05 March 2012 - 06:05 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 stevencv

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Posted 14 March 2012 - 07:59 AM

Thank you for your help. I have posted my thread: http://www.bleepingcomputer.com/forums/topic446200.html

#4 quietman7

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Posted 15 March 2012 - 02:03 PM

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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