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Norton keeps reporting ZeroAccess Rootkit Activity 4 & Tidserv Action 2


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3 replies to this topic

#1 Cozmik

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Posted 04 March 2012 - 08:42 PM

EDIT: MOVED to appropriate forum Virus,Trojan and Malware Removal Logs ~~boopme


First off, thank you for your assistance. So recently norton popped up once with ZeroAccess Rootkit Activity 4 warning then it reported Tidserv Action 2 warning. I have run what norton recomended me & MBam and it still hasnt gone away.

Below is the DDS File.



.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_16
Run by Logan C*** at 20:22:11 on 2012-03-04
.
============== Running Processes ===============
.
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Norton 360\Engine\5.2.0.13\ccSvcHst.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Intel\WiFi\bin\WLKeeper.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Norton 360\Engine\5.2.0.13\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Logan C***\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Logan C***\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Logan C***\Desktop\dds.scr
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://search.entru.com/?s=21982
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/support/chrome/bin/request.py?hl=en-US&contact_type=uninstall&crversion=4.0.249.89&os=5.1.2600
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\5.2.0.13\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\5.2.0.13\ips\IPSBHO.DLL
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\5.2.0.13\coIEPlg.dll
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wifi\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\common files\intel\wirelesscommon\iFrmewrk.exe" /tf Intel Wireless Tray
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: mswsock.dll
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{614FE3A4-7B0F-4BE4-A133-8B77698E335E} : DhcpNameServer = 192.168.1.1
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? hitmanpro35;Hitman Pro 3.5 Support Driver
R? NPF;NetGroup Packet Filter Driver
R? WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0
S? BHDrvx86;BHDrvx86
S? EraserUtilRebootDrv;EraserUtilRebootDrv
S? GTIPCI21;GTIPCI21
S? IDSxpx86;IDSxpx86
S? MBAMProtector;MBAMProtector
S? MBAMService;MBAMService
S? N360;Norton 360
S? NAVENG;NAVENG
S? NAVEX15;NAVEX15
S? SymDS;Symantec Data Store
S? SymEFA;Symantec Extended File Attributes
S? SymIRON;Symantec Iron Driver
.
=============== Created Last 30 ================
.
2012-03-04 21:39:46 -------- d-sha-r- C:\cmdcons
2012-03-04 18:29:21 -------- d-----w- c:\program files\REAPER
2012-03-04 04:25:56 208896 ----a-w- c:\windows\MBR.exe
2012-03-04 04:25:55 518144 ----a-w- c:\windows\SWREG.exe
2012-03-04 04:25:55 256000 ----a-w- c:\windows\PEV.exe
2012-03-04 04:25:54 98816 ----a-w- c:\windows\sed.exe
2012-03-04 03:40:39 -------- d-s---w- c:\documents and settings\logan c***\UserData
2012-03-04 02:24:44 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-03-03 14:32:11 -------- d-----w- c:\program files\Burrrn
2012-03-01 21:23:15 -------- d-----w- c:\program files\BitTorrent
2012-03-01 21:22:10 -------- d-----w- c:\documents and settings\logan c***\application data\BitTorrent
2012-02-26 22:38:09 -------- d-----w- c:\program files\1ClickDownload
2012-02-25 02:47:59 -------- d-----w- c:\documents and settings\logan c***\application data\iZotope
2012-02-25 02:39:35 -------- d-----w- c:\program files\common files\VST3
2012-02-25 02:39:32 -------- d-----w- c:\program files\iZotope
2012-02-19 21:49:17 -------- d-----w- c:\documents and settings\logan c***\application data\Edison
2012-02-19 21:14:11 -------- d-----w- c:\documents and settings\logan c***\local settings\application data\Native Instruments
2012-02-19 21:00:24 -------- dc-h--w- c:\documents and settings\all users\application data\{9D92E4DF-0CEE-44D4-A4FE-2B4A438E1607}
2012-02-19 20:47:16 -------- d-----w- c:\program files\common files\Native Instruments
2012-02-15 01:01:43 -------- d-----w- c:\program files\common files\Blizzard Entertainment
2012-02-15 00:56:21 -------- d-----w- c:\documents and settings\all users\application data\Blizzard Entertainment
2012-02-14 22:31:47 3072 -c----w- c:\windows\system32\dllcache\iacenc.dll
2012-02-14 22:31:47 3072 ------w- c:\windows\system32\iacenc.dll
2012-02-14 02:21:10 -------- d-----w- c:\program files\Bitcoin
2012-02-12 20:57:25 -------- d-----w- c:\documents and settings\logan c***\application data\Xilisoft
2012-02-12 20:51:37 -------- d-----w- c:\program files\Xilisoft
2012-02-12 20:51:37 -------- d-----w- c:\documents and settings\all users\application data\Xilisoft
2012-02-12 20:13:32 -------- d-----w- C:\1f53e0d03d4617b38491be6ed0780875
2012-02-12 19:30:23 -------- d-----w- c:\program files\Total Video Converter
2012-02-12 19:24:07 -------- d-----w- c:\program files\OJOsoft
2012-02-12 15:14:15 9728 ------w- c:\windows\system32\comsdupd.exe
2012-02-12 15:14:15 46592 ------w- c:\windows\system32\drivers\irbus.sys
2012-02-12 15:14:14 9728 ------w- c:\windows\system32\rwnh.dll
2012-02-12 15:14:14 10752 ------w- c:\windows\system32\smtpapi.dll
2012-02-12 15:13:59 229376 ------w- c:\windows\system32\ati2cqag.dll
2012-02-12 15:13:58 377984 ------w- c:\windows\system32\ati2dvaa.dll
2012-02-12 15:13:58 201728 ------w- c:\windows\system32\ati2dvag.dll
2012-02-12 15:13:57 870784 ------w- c:\windows\system32\ati3d1ag.dll
2012-02-12 15:13:56 1888992 ------w- c:\windows\system32\ati3duag.dll
2012-02-12 15:13:55 9728 ------w- c:\windows\system32\ativdaxx.ax
2012-02-12 15:13:55 32768 ------w- c:\windows\system32\ativtmxx.dll
2012-02-12 15:13:55 23040 ------w- c:\windows\system32\ativmvxx.ax
2012-02-12 15:13:48 516768 ------w- c:\windows\system32\ativvaxx.dll
2012-02-12 15:13:47 32285 ------w- c:\windows\system32\hsfcisp2.dll
2012-02-12 15:11:59 966656 ------w- c:\program files\msn\msncorefiles\oobe\obemetal.dll
2012-02-12 15:11:59 86016 ------w- c:\program files\msn\msncorefiles\oobe\obepopc.dll
2012-02-12 15:11:59 77824 ------w- c:\program files\msn\msncorefiles\oobe\obemtllc.dll
2012-02-12 15:11:57 -------- d-----w- c:\windows\system32\bits
2012-02-12 14:58:24 19569 ----a-w- c:\windows\000001_.tmp
2012-02-11 02:56:50 -------- d-----w- c:\program files\Cakewalk
2012-02-11 02:56:50 -------- d-----w- c:\documents and settings\all users\application data\Cakewalk
2012-02-11 00:25:37 -------- d-----w- c:\documents and settings\logan c***\application data\inkscape
2012-02-11 00:08:14 -------- d-----w- c:\program files\Inkscape
2012-02-06 19:30:20 110280 ----a-w- c:\windows\system32\drivers\sscdserd.sys
2012-02-06 19:30:14 12616 ----a-w- c:\windows\system32\drivers\sscdcmnt.sys
2012-02-06 19:30:14 12616 ----a-w- c:\windows\system32\drivers\sscdcm.sys
2012-02-06 19:30:13 14920 ----a-w- c:\windows\system32\drivers\sscdmdfl.sys
2012-02-06 19:30:13 132424 ----a-w- c:\windows\system32\drivers\sscdmdm.sys
2012-02-06 19:29:31 12488 ----a-w- c:\windows\system32\drivers\sscdwhnt.sys
2012-02-06 19:29:31 12488 ----a-w- c:\windows\system32\drivers\sscdwh.sys
2012-02-06 19:29:31 104648 ----a-w- c:\windows\system32\drivers\sscdbus.sys
2012-02-06 19:29:12 -------- d-----w- c:\program files\SAMSUNG
2012-02-06 19:28:53 -------- d-----w- c:\documents and settings\all users\application data\Samsung
2012-02-06 19:27:56 53248 ----a-r- c:\documents and settings\logan c***\application data\microsoft\installer\{f42f3704-4ca7-4d28-9f5b-fdbf2e589eb2}\ARPPRODUCTICON.exe
2012-02-06 19:27:37 -------- d-----w- c:\documents and settings\logan c***\application data\Verizon
.
==================== Find3M ====================
.
2012-01-29 05:36:22 1060864 ----a-w- c:\windows\system32\mfc71.dll
2012-01-12 16:53:24 1859968 ----a-w- c:\windows\system32\win32k.sys
2011-12-19 08:53:33 667136 ----a-w- c:\windows\system32\wininet.dll
2011-12-19 08:53:33 61952 ----a-w- c:\windows\system32\tdc.ocx
2011-12-19 08:53:32 81920 ----a-w- c:\windows\system32\ieencode.dll
2011-12-16 13:16:31 369664 ----a-w- c:\windows\system32\html.iec
2011-12-10 20:24:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
.
============= FINISH: 20:24:08.78 ===============

Edited by boopme, 04 March 2012 - 08:51 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 05 March 2012 - 02:54 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

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Posted 08 March 2012 - 01:01 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

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  • Local time:04:04 PM

Posted 11 March 2012 - 11:56 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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