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Norton Problems And Web Browser Problems


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#1 Heath

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Posted 17 February 2006 - 05:52 PM

Hello,
I've run spybot, ad-aware, panda and norton (that was bought two days ago and installed(updated))..and I have a few problems. I got rid of a TON of spyware/virus' a few days ago and I thought all was clear but last night, Norton gives me the message that I am not protected because I have to renew my suscription and that I only had 364 days left! Then it shows 1 problem reported..but never seems to be able to fix it. (it just runs and runs and runs.....) When I run spybot and ad-aware SE nothing shows up..even the Norton scan shows no infections...also..maybe unrelated..but my web browser is acting up (I've set it to blank) and keeps taking me places I don't want to go..what gives? I am also getting wierd emails now..something is awry..I've taken it about as far as I can go ...but I'm not able to figure it out on my own.. :thumbsup:
Anything out there that can hijack Norton? that just sounds too wierd. :flowers: Somebody out there is messing with me..can u help?
Thanks.
Heather

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#2 boopme

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Posted 17 February 2006 - 09:03 PM

hello Heath, welcome to Bleeping Computer. I believe you have a browser hijack and would recommend you carefully follow these instructions.

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
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#3 Heath

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Posted 17 February 2006 - 11:39 PM

Thanks..I will again..I did all these steps two days ago --but stopped before step 9 (create HiJack log)...so I'll do them all again..and finish the job..thought I didn't need to create the log as everything seemed fine after all the other steps taken.. :thumbsup:
I'll get on it...& Let you know...
Thanks!
Heather

#4 jgweed

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Posted 18 February 2006 - 12:39 AM

You were correct to follow the initial steps, since these most likely got rid of a lot of malware on your computer. The volunteer team review of the HJT log will help you get rid of any pesky survivors.
Regards,
John
Whereof one cannot speak, thereof one should be silent.




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