Did you disconnect the printer and whatever else did not originally come with the computer as the directions stated?
The recovery cd that HP will send you will be exactly the same as what you already have in your computer. It will be designed for the original configuration your computer was in when it was new, just as it is in the recovery partition on your computer. The fact that you could access it shows it will work.
Did you follow the directions to update the recovery partition for SP1 or SP2? If you didn't, and the computer has been updated the restore won't work, which is probably what you experienced.
Which choice did you make? The non-destructive restore or the "advanced" restore, the destructive complete restore?
If the non-destructive restore didn't work, follow the directions exactly, disconnect all the peripherals (printer, etc) including whatever you may have installed in the computer that didn't come with it, ie, possibly a DVD burner if it didn't come installed in the computer when it was new, a second hard drive, an agp or pci video card, etc. Anything that didn't come with the computer originally
. Just unplug them and disconnect them from the IDE (ribbon) cable if applicable, or unplug from the USB ports, etc.
Then shutdown the computer and use the method they explain to access the recovery partition before Windows starts.
Then choose the destructive, full restore.
If you do not feel comfortable doing this, see if your dad will do it (if he is computer literate).You must follow the directions on the web page exactly
Edited by Enthusiast, 17 February 2006 - 09:05 PM.