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wireless trouble


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13 replies to this topic

#1 Flabum

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Posted 04 March 2012 - 10:00 AM

I bought a D-Link DIR-612 a few months back and have been having trouble with the wireless on it. I set it up using the wizard and everything connected up. After a day or two the wireless will seem to just shut off. All the devices that are wireless will lose the signal and when you look for the signal, it's not there as if the router stopped transmitting. I can get it to come back by going into the router and simply click on the save setting button in the wireless setup tab. Sometimes it will be fine for a day or two, sometimes it will shut off agin in a few hours or less. The wired computers stay online fine so I know it's not the connection.

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#2 James Litten

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Posted 04 March 2012 - 10:33 AM

Hi

It might be related to the DHCP lease renewal (I've seen this in the past but can't remember what the fix was). Look in the settings screen for DHCP and see if it has a value for Lease Time. It is usually in minutes and the default is often about a week. If yours is set to an interval that matches the occurrence of your problem then that might help you troubleshoot it. Other than that, it could be interference from something else jamming it and clicking the setting clears the jam somehow. The only thing I've seen come close to doing something like that is a wireless TV signal extender.

Hope this helps
James

#3 Sneakycyber

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Posted 04 March 2012 - 08:47 PM

First lets start by making sure you have your model number correct. D-link does not list a model Dir-612. According to D-Link your model number is a Dir-615 or we have identified the incorrect manufacture or wrong group of numbers. Who is your ISP and do you have the settings from the ISP that the router ask for when doing the Connection wizard? I am asking because it's a detailed installation and I want to make sure you entered in all the information in the correct spots and where you may have made a mistake. I also need the Revision number for the router is it model DIR-615, DIR-615_REVB, DIR-615_REVC, OR DIR-615_REVC. Lastly at the top of the forum there is a please read topic could you read that and enter in the requested information.

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#4 Flabum

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Posted 05 March 2012 - 08:40 PM

You are right, it is a DIR 615, with firmware 5.10. I tried updating the firmware, but it has the latest version in it now. I am on Comcast cable internet. The setup was mostly plug and play; I simply plugged the router into the modem and the computers to the router and turned everything on and it works. I have no trouble with the hard wired computers, only with the wireless. It seems like the wireless radio just stops transmitting. I have two computers hard wired (one running XP and one running Win7) and a blue ray player getting Netflix. I used the wizard in the router to set up the wireless using WEP and a long password. I have two laptops and a printer running on wireless and they all lose signal at the same time. They are all within 15 feet of the router. When I lose signal, the network disappears from the wireless list on the laptops as if the router is no longer transmitting.


What boxes do you want me to tick in the mini toolbox?

#5 Sneakycyber

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Posted 05 March 2012 - 09:26 PM

Thank you for answering the questions please select the following and post the results

Checkmark following checkboxes:
  • Report IE Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size.
Also please list what devices are connected to the wireless and if they are computers what operating system are they using. Lastly when you set up the router using the supplied Cd did you change the default user name and password?

Edited by Sneakycyber, 05 March 2012 - 09:28 PM.

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#6 Flabum

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Posted 05 March 2012 - 10:45 PM

the two laptops are running XP, the user and password have been changed.


This is the Mini Toolbox results from a hardwired computer....


MiniToolBox by Farbar Version: 18-01-2012
Ran by Ron (administrator) on 05-03-2012 at 22:42:25
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Ron-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.fl.comcast.net.

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-12-5A-9B-AA-24
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.fl.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : BC-AE-C5-96-23-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4919:27bd:5e9b:345c%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 05, 2012 10:35:02 PM
Lease Expires . . . . . . . . . . : Monday, March 12, 2012 10:35:01 PM
Default Gateway . . . . . . . . . : fe80::1e7e:e5ff:fe33:eaa4%10
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.fl.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.fl.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1c05:34:3f57:ff9b(Preferred)
Link-local IPv6 Address . . . . . : fe80::1c05:34:3f57:ff9b%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{AD736A52-0790-4F95-972E-A9226997D9F6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 173.194.37.39
173.194.37.40
173.194.37.34
173.194.37.33
173.194.37.36
173.194.37.32
173.194.37.37
173.194.37.41
173.194.37.46
173.194.37.38
173.194.37.35


Pinging google.com [173.194.37.35] with 32 bytes of data:
Reply from 173.194.37.35: bytes=32 time=39ms TTL=52
Reply from 173.194.37.35: bytes=32 time=40ms TTL=52

Ping statistics for 173.194.37.35:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 40ms, Average = 39ms
Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.139.183.24
209.191.122.70
98.139.127.62


Pinging yahoo.com [98.139.127.62] with 32 bytes of data:
Reply from 98.139.127.62: bytes=32 time=87ms TTL=50
Reply from 98.139.127.62: bytes=32 time=96ms TTL=50

Ping statistics for 98.139.127.62:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 96ms, Average = 91ms
Server: UnKnown
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...00 12 5a 9b aa 24 ......Bluetooth Device (Personal Area Network)
10...bc ae c5 96 23 9d ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.100 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.100 276
192.168.0.100 255.255.255.255 On-link 192.168.0.100 276
192.168.0.255 255.255.255.255 On-link 192.168.0.100 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.100 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.100 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 276 ::/0 fe80::1e7e:e5ff:fe33:eaa4
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:5ef5:79fb:1c05:34:3f57:ff9b/128
On-link
10 276 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::1c05:34:3f57:ff9b/128
On-link
10 276 fe80::4919:27bd:5e9b:345c/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/05/2012 10:18:49 PM) (Source: ESENT) (User: )
Description: WinMail (2640) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (03/05/2012 10:18:31 PM) (Source: ESENT) (User: )
Description: WinMail (784) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (02/19/2012 00:43:49 AM) (Source: Application Hang) (User: )
Description: The program plugin-container.exe version 10.0.2.4428 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 16b4

Start Time: 01cceec5940855b6

Termination Time: 19

Application Path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

Report Id: aa891a71-5abc-11e1-a01b-00125a9baa24

Error: (02/18/2012 11:34:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: Dwm.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc541
Faulting module name: dwmcore.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf28
Exception code: 0xc0000005
Fault offset: 0x000000000000cb5f
Faulting process id: 0x7c0
Faulting application start time: 0xDwm.exe0
Faulting application path: Dwm.exe1
Faulting module path: Dwm.exe2
Report Id: Dwm.exe3

Error: (01/28/2012 11:36:50 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 154

Start Time: 01ccde3e74c8eded

Termination Time: 10

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (01/24/2012 00:06:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7600.16385, time stamp: 0x4a5be07e
Exception code: 0xc0000005
Fault offset: 0x0000000000018778
Faulting process id: 0x440
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3

Error: (01/22/2012 10:09:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d762323
Faulting module name: Flash64_10_3_162.ocx, version: 10.3.162.28, time stamp: 0x4cd9fabd
Exception code: 0xc0000005
Fault offset: 0x00000000001d9203
Faulting process id: 0xfa8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (01/16/2012 09:17:04 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1a48

Start Time: 01ccd4bc0beb15d8

Termination Time: 16

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (01/08/2012 02:23:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: YahooMessenger.exe, version: 11.0.0.2009, time stamp: 0x4dfa18c1
Faulting module name: YahooMessenger.exe, version: 11.0.0.2009, time stamp: 0x4dfa18c1
Exception code: 0xc0000005
Fault offset: 0x000ffc7b
Faulting process id: 0x1430
Faulting application start time: 0xYahooMessenger.exe0
Faulting application path: YahooMessenger.exe1
Faulting module path: YahooMessenger.exe2
Report Id: YahooMessenger.exe3

Error: (12/19/2011 11:59:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d762323
Faulting module name: Flash64_10_3_162.ocx, version: 10.3.162.28, time stamp: 0x4cd9fabd
Exception code: 0xc0000005
Fault offset: 0x00000000001d9203
Faulting process id: 0x11c8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3


System errors:
=============
Error: (03/05/2012 10:36:22 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (03/05/2012 10:36:22 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (03/05/2012 10:36:22 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (03/05/2012 10:36:22 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (03/05/2012 10:36:22 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (03/05/2012 10:36:22 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (03/05/2012 10:36:09 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (03/05/2012 10:36:09 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (03/05/2012 10:36:09 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (03/05/2012 10:29:58 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535


Microsoft Office Sessions:
=========================
Error: (03/05/2012 10:18:49 PM) (Source: ESENT)(User: )
Description: WinMail2640WindowsMail0:

Error: (03/05/2012 10:18:31 PM) (Source: ESENT)(User: )
Description: WinMail784WindowsMail0:

Error: (02/19/2012 00:43:49 AM) (Source: Application Hang)(User: )
Description: plugin-container.exe10.0.2.442816b401cceec5940855b619C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeaa891a71-5abc-11e1-a01b-00125a9baa24

Error: (02/18/2012 11:34:21 PM) (Source: Application Error)(User: )
Description: Dwm.exe6.1.7600.163854a5bc541dwmcore.dll6.1.7600.163854a5bdf28c0000005000000000000cb5f7c001ccee8701c05acaC:\Windows\system32\Dwm.exeC:\Windows\system32\dwmcore.dllfdd52805-5ab2-11e1-a01b-00125a9baa24

Error: (01/28/2012 11:36:50 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.1642115401ccde3e74c8eded10C:\Program Files\Internet Explorer\iexplore.exe

Error: (01/24/2012 00:06:15 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7600.163854a5be07ec0000005000000000001877844001ccd956f09e740aC:\Windows\System32\svchost.exec:\windows\system32\sysmain.dllb8b848aa-46ad-11e1-ad13-00125a9baa24

Error: (01/22/2012 10:09:24 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d762323Flash64_10_3_162.ocx10.3.162.284cd9fabdc000000500000000001d9203fa801ccd97b0f53ad9bC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\Macromed\Flash\Flash64_10_3_162.ocxa6389d0e-456f-11e1-ad13-00125a9baa24

Error: (01/16/2012 09:17:04 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.164211a4801ccd4bc0beb15d816C:\Program Files\Internet Explorer\iexplore.exe

Error: (01/08/2012 02:23:04 PM) (Source: Application Error)(User: )
Description: YahooMessenger.exe11.0.0.20094dfa18c1YahooMessenger.exe11.0.0.20094dfa18c1c0000005000ffc7b143001cccad8d1a72ee9C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exeC:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe2f9492db-3a2e-11e1-82f1-00125a9baa24

Error: (12/19/2011 11:59:01 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d762323Flash64_10_3_162.ocx10.3.162.284cd9fabdc000000500000000001d920311c801ccbed2e6ce89dfC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\Macromed\Flash\Flash64_10_3_162.ocx54dc8ce5-2ac7-11e1-b90f-00125a9baa24


========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 8190.05 MB
Available physical RAM: 6137.8 MB
Total Pagefile: 16378.3 MB
Available Pagefile: 13893.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.05 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:279.45 GB) (Free:205.58 GB) NTFS
3 Drive e: () (Fixed) (Total:931.5 GB) (Free:492.43 GB) NTFS
8 Drive j: (CENTON USB) (Removable) (Total:15.02 GB) (Free:9.41 GB) FAT32

========================= Users: ========================================

User accounts for \\RON-PC

Administrator Guest Ron


**** End of log ****

#7 Flabum

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Posted 07 March 2012 - 05:11 PM

anyone?

#8 Sneakycyber

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Posted 07 March 2012 - 06:10 PM

Sorry for the Delay, as soon as get back in my office this evening I will get you taken care of. :thumbup2:

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +


#9 Flabum

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Posted 07 March 2012 - 07:16 PM

greatly appreciated....thank you

#10 Sneakycyber

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Posted 07 March 2012 - 09:10 PM

Please log into your router by typing the IP Address 192.169.0.1 into your web browser, enter the password you set during you first setup. Navigate to the status tab located at the top of the screen and take a screen shot and post it here. It should look similar to this depending on the Software Revision of your router.
Posted Image

Edited by Sneakycyber, 07 March 2012 - 09:12 PM.

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +


#11 Flabum

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Posted 07 March 2012 - 09:35 PM

ok, dumb question, how do I save the whole page? my snip-it tool only allows me to save what's visible on the screen and won't scroll down....

#12 Sneakycyber

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Posted 07 March 2012 - 10:26 PM

take a screen shot using prnt scrn key on your keyboard. past the image into paint and save it then you can upload it

Chad Mockensturm 

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#13 Flabum

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Posted 09 March 2012 - 09:18 PM

problem solved, used the DLink router for target practice, installed a Linksys and all is good

#14 Sneakycyber

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Posted 12 March 2012 - 08:54 PM

Glad you got it solved. I think you will find the Linksys router much more user friendly .

Chad Mockensturm 

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