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BSOD after running TDSSKILLER.exe


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#16 gotrek

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Posted 13 March 2012 - 09:19 AM

Trying to uninstall trend micro through diagnostic tool from them did improve something, comp boots up in normal mode right now. Funny thing is that it failed to uninstall software like it was suppose to, i still got it in my comp and trying to remove it through "add and remove programs" is a failed atempt too. Uninstallation bar goes to about 8% and throws out message about "error during uninstallation process". On their website there are instructions how to remove it manually, going into registry but i dont know if you want me to do that or not, since comp is booted in normal mode right now. Symptoms that i still got it are- cant connect to internet (explorer starts,just cant conect) and lost sound, i did check all conection cables, they are ok. All programs looks like they running ok. Peter

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#17 Elise

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Posted 13 March 2012 - 09:41 AM

We still need to take care of the zeroaccess rootkit remnants, so lets do that first. :)

COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


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#18 gotrek

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Posted 13 March 2012 - 10:08 AM

Elise, quick question before i will proceed with combofix, since i dont have internet connection on infected comp. it will be impossible for combofix to download recovery console. Do you want me to go ahead without installing console or there is other way to download and install it. Peter

#19 Elise

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Posted 13 March 2012 - 10:37 AM

Just skip the Recovery Console installation in that case.

regards, Elise


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#20 gotrek

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Posted 13 March 2012 - 12:09 PM

There it is. Just so you know, at same point compofix stoped and gave me message- combofix has detected presence of rootkit activity and needs to reboot the machine. I did reboot and it finished scanning. Internet connection is working, still no sound. Peter

Attached Files

  • Attached File  log.txt   21.48KB   2 downloads

Edited by gotrek, 13 March 2012 - 12:13 PM.


#21 Elise

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Posted 13 March 2012 - 12:25 PM

Can you try to reinstall the Audio drivers?

CF-SCRIPT
-------------
We need to execute a CF-script.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:
AtJob::

File::
c:\windows\system32\Gst4Iqx.com

Save this as CFScript.txt, in the same location as ComboFix.exe

Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

regards, Elise


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#22 gotrek

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Posted 13 March 2012 - 01:15 PM

I will try reinstall driver now, will let you know of any progress

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#23 Elise

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Posted 13 March 2012 - 01:29 PM

Okay, let me know if that worked.

Please let me know what other issues you still are having.

regards, Elise


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#24 gotrek

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Posted 13 March 2012 - 02:16 PM

Reinstallation of sound card did a trick, sound is back to normal. I will start using this pc and by tomorrow i will let you know if there is something else wrong (so far everything looks ok). Peter

#25 Elise

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Posted 13 March 2012 - 02:21 PM

Okay, please keep me posted! :)

regards, Elise


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#26 gotrek

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Posted 16 March 2012 - 09:49 AM

Elise, its been 2 days, ihave used this pc for about 8 hours total, running diferent programs. I fixed issues with sound and Trend Micro and so far its running 100% ok. Your website is awesome and you did splendid job. Thanks a lot for all your help, next time you are in USA around Pennsylvania let me know, drinks will be on me. Peter

Edited by gotrek, 16 March 2012 - 09:49 AM.


#27 Elise

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Posted 16 March 2012 - 10:04 AM

Hi again, a few last steps are necessary. :)

Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:
  • Download the latest version of Adobe Reader Version X. and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
Your Adobe Reader is now up to date!


Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
  • Download the latest version of Java Runtime Environment (JRE) Version 7u3.
  • Look for "JDK 7u3 (JDK or JRE).
  • Click the "Download JRE" button at the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
    • Select "Windows x86 Offline" and click on jre-7-windows-i586.exe
  • Save it to your desktop
  • Close any programs you may have running - especially your web browser.
  • Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).
  • Reboot your computer once all Java components are removed.


    ESET ONLINE SCANNER
    ----------------------------
    I'd like us to scan your machine with ESET OnlineScan
    • Hold down Control and click on this link to open ESET OnlineScan in a new window.
    • Click the Posted Image button.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the Posted Image
        icon on your desktop.
    • Check "YES, I accept the Terms of Use."
    • Click the Start button.
    • Accept any security warnings from your browser.
    • Under scan settings, check "Scan Archives" and "Remove found threats"
    • Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click List Threats
    • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • Click the Back button.
    • Click the Finish button.
  • Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#28 gotrek

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Posted 17 March 2012 - 04:07 PM

Elise, i did all updates like you requested but im stuck a little on eset scan. It is asking me to configure proxy setting (proxy address, port user and password). Where do i find it and is it safe? Peter

#29 Elise

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Posted 18 March 2012 - 04:04 AM

In that case, just run a scan with your installed Trend Micro.

regards, Elise


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#30 gotrek

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Posted 18 March 2012 - 07:07 AM

Sorry Elise about previous post, did not read your instructions carefully and installed new java before running eset scan. After i did it in proper order i had no problem with this proxy settings. Peter

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