Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD after running TDSSKILLER.exe


  • This topic is locked This topic is locked
32 replies to this topic

#1 gotrek

gotrek

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:29 PM

Posted 03 March 2012 - 08:45 PM

Hello. I was following your instructions how to remove XP antivirus 2012 http://www.bleepingcomputer.com/virus-removal/remove-xp-antivirus-2012, after i got to point where it instructed to run tdsskiller from kasperski, after tdsskiller scan and found 2 additional viruses, prompt me to restart comp to finalize scan and that was it, every time it starts goes to bsod with message- problem has been detected and windows has been shot down to prevent damage,- stop: 0x0000007B (0xF789E524, 0XC0000034, 0X00000000, 0X00000000 ). I can not start it in any of safe modes or go " back to last working settings ". Really dont know what other options i have to get it back to previous working state. I can take out hd and hook it up to my other desktop, copy files and reinstall windows but if there is any other, better way to fix it let me know. My comp is dell 9100, windows xp home, i do have original reinstall cd from dell. Since i have BSOD i cant give you and dss logs. Thanks guys very much for all help.

BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,633 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:29 AM

Posted 09 March 2012 - 08:50 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/444968 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:29 AM

Posted 11 March 2012 - 04:26 AM

Hi, if you still need help please give me an update on your status.

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type the following and press enter:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Press Enter
  • After it has finished a file will be located on your USB drive named mbr.bin
  • Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.

This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#4 gotrek

gotrek
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:29 PM

Posted 11 March 2012 - 02:32 PM

Thanks Bleepin'Blonde for a response. I attach zip with files, see if you can figure something out. Also i would like your honest opinion, is it even worth it to try repair it or just copy HD to my good comp and reinstall windows on infected one. What would you do in my case ?Let me know if you need enything else. Thanks a lot again. Peter

Attached Files

  • Attached File  mbr.zip   120bytes   9 downloads

Edited by gotrek, 11 March 2012 - 02:34 PM.


#5 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:29 AM

Posted 11 March 2012 - 02:42 PM

That looks like a zeroed out boot sector. Please right click this file and select "save link/target as": http://www.noahdfear.net/downloads/dumpit

Save the file to your USB drive, start xPUD and navigate to your USB drive. Doubleclick on dumpit and post me the resulting mbr.zip file.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#6 gotrek

gotrek
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:29 PM

Posted 11 March 2012 - 04:09 PM

Here is my zip. Thanks

Attached Files

  • Attached File  mbr.zip   1.97KB   5 downloads


#7 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:29 AM

Posted 12 March 2012 - 03:03 AM

Using xPUD, can you look for /mnt/sda2/tdsskiller.txt (the log from tdsskiller). If it is there, copy it and paste it on your flashdrive and post it in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#8 gotrek

gotrek
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:29 PM

Posted 12 March 2012 - 08:07 AM

I also included logs from malwarebytes scans that i ran before TDSskiller. First 3 (16-42-44, 17-11-53, 19-57-04) are from administrator account, other 5 from "name" account, everytime i run it, it would find something new thats why there is 8 of them. Peter

Attached Files

  • Attached File  logs.zip   21.54KB   4 downloads


#9 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:29 AM

Posted 12 March 2012 - 09:19 AM

That is very helpful. :)

Try this please. You will need a USB drive.

Download driver.sh to your USB drive
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the xPUD CD
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh -f
  • Press Enter
  • Type acpi.sys and press enter.
  • After it has finished a report will be located on your USB drive named filefind.txt
  • Remove the USB drive and insert it back in your working computer and navigate to filefind.txt

    Please note - all text entries are case sensitive
Copy and paste the filefind.txt for my review

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#10 gotrek

gotrek
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:29 PM

Posted 12 March 2012 - 10:13 AM

Here it is.

Attached Files



#11 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:29 AM

Posted 12 March 2012 - 10:56 AM

Please upload the following file here: http://www.bleepingcomputer.com/submit-malware.php?channel=105

/mnt/sda2/windows/system32/config/system

If the file is too large copy it to your flashdrive and zip it up before uploading. Let me know once uploaded.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#12 gotrek

gotrek
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:29 PM

Posted 12 March 2012 - 11:39 AM

Elise, file was uploaded. Thanks

#13 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:29 AM

Posted 12 March 2012 - 01:04 PM

Good news, that showed the cause for the boot problem, TDSSkiller somehow didn't complete its run and the imagepath of the ACPI service was set to a temp file.

Please download system.zip from here, unzip it and put SYSTEM on your usb drive: http://www.bleepstatic.com/fhost/uploads/0/system-.zip
Navigate to /mnt/sda2/Windows/system32/config/system <-- right click this file and select Rename. Rename it to System.vir
Now copy the System file from your usb drive and paste it in the Config folder. Restart your computer and let me know if it boots now.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#14 gotrek

gotrek
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:29 PM

Posted 12 March 2012 - 06:04 PM

Elise, comp will boot only in safe modes, normal boot- right after windows xp logo screen goes into BSOD with diferent message then last one-
" Problem has been detected and windows has been shot down to prevente damage,
Problem seems to be caused by the folowing file: tmtdi.sys
DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS "
then there is couple of lines about possible couses and solutions (new drivers or hardware installation etc) and last is:
" technical info: stop: 0x000000CE (0xB26C362D, 0x00000008, 0x0B26C362D, 0x00000000",
and last line is about begining and end of phisical memory dump.
tmtdi.sys- i trace it to my trend micro security program. Under administrator i went to "add and remove programs" and tried to uninstall it (its old and outdated anyway) but uninstall process gets stuck at 0% and doesnt move forward. At least i was able to run DDS and i attach logs from both administrator(dds) and "name"(dds1) account, dont know if there is any diference but you will get both. Under safe mode,for now, i see that i cant run trend micro and explorer opens up but there is no connection to internet (safe mode with networking), im able to run other programs that i wasn able to run when virus started. Peter

Attached Files


Edited by gotrek, 12 March 2012 - 07:10 PM.


#15 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:29 AM

Posted 13 March 2012 - 03:42 AM

Lets see first if the following will work; try to do this from safe mode: http://esupport.trendmicro.com/solution/en-us/1037161.aspx

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users