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Combo Fix and Zero Access rootkit

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#1 Mickfilm


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Posted 03 March 2012 - 05:18 PM

My computer tech had me install and run combo fix a few months ago, or more, as I evidentially had been infected with the RootKit.Zero Access. It had disabled my mouse and key board. I was able to plug in other devices through usb ports and I ran the combo fix, and then malware bytes. I was able to regain access to my desktop, but the original mouse and keyboard with the older plugs will no longer work.

Recently I ran combo fix again and after running for a while it said my machine was infected with the RootKit.Zero Access!! It said it had been inserted into my tcp/ip stack, and that it could be hard to remove. It ran for a while longer than said it was going to re-start my machine, which it did. When it restarted I also had to log in again with my user name. I had disable my security essentials anti-virus prior to running combo fix, but after the reboot it came back on with the restart.

I also ran Malware bytes and it found noting.

Today I clicked on the combo fix icon and it said combo fix had expired, asking it i wanted to run it in limited functionality or something to that effect. I clicked yes and it deleted the icon from my desktop and did nothing else.

Please advise.

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#2 boopme


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Posted 03 March 2012 - 08:06 PM

Hello having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you posted earlier.

Let me know if that went well.
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