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DVD rom drive failure


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3 replies to this topic

#1 sandybay two

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Posted 03 March 2012 - 12:26 PM

Hi Guys, My system is a Hewlett Packard CQ 1040UK AMD E350 1.60 GHZ 3.00 RAM 64 bit OS.It is six weeks from new.
When I load a dvd rom into the drive bay at the front of the computer the dvd is taken into the machine.When I try to play the disc I get the message 'insert disc'.Watching DVDs worked perfectly until a few days ago.
Any help in fixing this would be much appreciated.
Thank-you.

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#2 cryptodan

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Posted 03 March 2012 - 01:18 PM

send it back to HP for warranty repair services. It has a year warranty.

#3 Nephilim1955

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Posted 04 March 2012 - 03:58 AM

First try, rebooting the machine. Then try using a different DVD. If this does not work. Call HP Customer Service at 1-800-474-6836. When prompted, select tech support. Ask tech to take remote control of your computer. He or she will then fix the issue for you. Could possibly be just a corrupted device driver issue. But, if they are unable to fix. They will send you an empty box (over night) to send your machine in for service repairs. The entire process usually takes one week.

Edited by Nephilim1955, 04 March 2012 - 04:01 AM.


#4 sandybay two

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Posted 04 March 2012 - 12:45 PM

Many thanks for replies.Will get onto HP asap.Advice much appreciated.




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