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System Check infection-unable to reboot


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3 replies to this topic

#1 BigV

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Posted 03 March 2012 - 12:00 PM

Hi,
I got infected last night with the System Check malware. I looked up the Remove System Check (Uninstall Guide) from your website. I attempted to reboot the laptop into Safe Mode with Networking mode but got this message: Windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll. Please re-install a copy of the above file.
This laptop is from my husband's work and we do not have the disc to reinstall windows. Is this a problem you can help me with or am I in trouble?

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#2 HelpBot

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Posted 09 March 2012 - 12:05 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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Please first disable any CD emulation programs using the steps found in this topic:

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#3 BigV

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Posted 09 March 2012 - 04:11 PM

Thank you for sending me the automated message. I was about to try another website's advice but wanted to wait until I heard from you first.
To answer your instructions:
1. At this point, I am still unable to start my computer. I do have a 2nd computer at home that works and am able to communicate/download through it.
The System Check virus started. I looked up your Uninstall Guide for this virus, turned my computer off per instructions, and have been unable to reboot it
since. This is the message:
"Windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll. Please re-install a copy of the above file."
As I mentioned before, this is a laptop from my husband's work and I do not have the disc to reinstall.
I also learned through about.com how to change the boot order in BIOS, in case we need to do that to be able to start up my computer. I have not changed
anything at this time.
2. Because I am unable to start up my computer, I don't think I can create the DDS or GMER logs.
I believe this is Microsoft XP. I would assume it is a 32 bit system only because of the message.
3.I do not have the original Windows cd.

I hope you are able to help. I look forward to your reply soon.

#4 Aaflac

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Posted 10 March 2012 - 11:10 PM

BigV,

...this is a laptop from my husband's work...



If this were your personal computer, and not associated with a business, we would be glad to help.

However, our assistance is not intended for a workplace computer.

We cannot anticipate any alterations or configurations made to a business machine, or how it will interact with the tools commonly used in the removal of malware, which may create a possible loss of company information.

In addition, many of the tools we use have specific instructions from their authors that they not be used in a business environment.

We regret your circumstances, but cannot help you at this time.

Old duck...





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