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System Check infection-unable to reboot

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#1 BigV


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Posted 03 March 2012 - 12:00 PM

I got infected last night with the System Check malware. I looked up the Remove System Check (Uninstall Guide) from your website. I attempted to reboot the laptop into Safe Mode with Networking mode but got this message: Windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll. Please re-install a copy of the above file.
This laptop is from my husband's work and we do not have the disc to reinstall windows. Is this a problem you can help me with or am I in trouble?

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#2 HelpBot


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Posted 09 March 2012 - 12:05 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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#3 BigV

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Posted 09 March 2012 - 04:11 PM

Thank you for sending me the automated message. I was about to try another website's advice but wanted to wait until I heard from you first.
To answer your instructions:
1. At this point, I am still unable to start my computer. I do have a 2nd computer at home that works and am able to communicate/download through it.
The System Check virus started. I looked up your Uninstall Guide for this virus, turned my computer off per instructions, and have been unable to reboot it
since. This is the message:
"Windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll. Please re-install a copy of the above file."
As I mentioned before, this is a laptop from my husband's work and I do not have the disc to reinstall.
I also learned through about.com how to change the boot order in BIOS, in case we need to do that to be able to start up my computer. I have not changed
anything at this time.
2. Because I am unable to start up my computer, I don't think I can create the DDS or GMER logs.
I believe this is Microsoft XP. I would assume it is a 32 bit system only because of the message.
3.I do not have the original Windows cd.

I hope you are able to help. I look forward to your reply soon.

#4 Aaflac


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Posted 10 March 2012 - 11:10 PM


...this is a laptop from my husband's work...

If this were your personal computer, and not associated with a business, we would be glad to help.

However, our assistance is not intended for a workplace computer.

We cannot anticipate any alterations or configurations made to a business machine, or how it will interact with the tools commonly used in the removal of malware, which may create a possible loss of company information.

In addition, many of the tools we use have specific instructions from their authors that they not be used in a business environment.

We regret your circumstances, but cannot help you at this time.

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