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Symantec Endpoint Protection Endless Quaranting

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7 replies to this topic

#1 PrabhuR


  • Members
  • 32 posts
  • Local time:03:57 AM

Posted 03 March 2012 - 10:44 AM

Last night my computer started freaking out. SEP started popping and quarantining files. The computer became unusable. So, I shut it down. I restarted it and the whole thing started over again. I noticed that it was quarantining its own Quaratine directory. I didnt have any option by uninstalling SEP. Now I want to make sure my computer is not infected.

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.3.1
Run by Prabhu Rajagopalan at 22:29:55 on 2012-03-02
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1371 [GMT -8:00]
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
============== Running Processes ===============
F:\WINDOWS\system32\svchost.exe -k DcomLaunch
F:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
F:\WINDOWS\System32\svchost.exe -k netsvcs
F:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
F:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
F:\Program Files\Microsoft\BingBar\BBSvc.EXE
F:\Program Files\Microsoft\BingBar\SeaPort.EXE
F:\Documents and Settings\All Users\Application Data\FileOpen\Services\FileOpenManagerSvc32.exe
F:\Program Files\Java\jre7\bin\jqs.exe
F:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
F:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
F:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindServiceAE.exe
F:\Program Files\Zune\ZuneBusEnum.exe
F:\Program Files\Acronis\TrayMonitor\TrayMonitor.exe
F:\Program Files\Synaptics\SynTP\SynTPEnh.exe
F:\Program Files\Microsoft Security Client\msseces.exe
F:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
F:\Program Files\Synaptics\SynTP\SynToshiba.exe
F:\Program Files\Common Files\Acronis\Timounter\TimounterMonitor.exe
F:\Program Files\Internet Download Manager\IDMan.exe
F:\Program Files\TechSmith\Snagit 10\Snagit32.exe
F:\Program Files\Internet Download Manager\IEMonitor.exe
F:\Program Files\TechSmith\Snagit 10\TSCHelp.exe
F:\Program Files\TechSmith\Snagit 10\SnagPriv.exe
F:\Program Files\TechSmith\Snagit 10\snagiteditor.exe
============== Pseudo HJT Report ===============
mWinlogon: UIHost=f:\documents and settings\all users\application data\tuneup software\tuneup utilities 2012\winstyler\tu_logonui.exe
BHO: IDM integration (IDMIEHlprObj Class): {0055c089-8582-441b-a0bf-17b458c2a3a8} - f:\program files\internet download manager\IDMIECC.dll
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - f:\program files\techsmith\snagit 10\SnagitBHO.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - f:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Lync Browser Helper: {31d09ba0-12f5-4cce-be8a-2923e76605da} - f:\program files\microsoft lync\OCHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - f:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - f:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - f:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "f:\program files\microsoft\bingbar\BingExt.dll"
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - f:\program files\oracle\javafx 2.0 runtime\bin\jp2ssv.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - f:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - f:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Snagit: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - f:\program files\techsmith\snagit 10\SnagitIEAddin.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "f:\program files\microsoft\bingbar\BingExt.dll"
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [IDMan] f:\program files\internet download manager\IDMan.exe /onboot
mRun: [TrayMonitor.exe] f:\program files\acronis\traymonitor\TrayMonitor.exe
mRun: [SynTPEnh] f:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Persistence] f:\windows\system32\igfxpers.exe
mRun: [MSC] "f:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [Malwarebytes' Anti-Malware] "f:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [IgfxTray] f:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] f:\windows\system32\hkcmd.exe
mRun: [BackupAndRecoveryMonitor.exe] f:\program files\acronis\backupandrecovery\BackupAndRecoveryMonitor.exe
mRun: [AcronisTimounterMonitor] f:\program files\common files\acronis\timounter\TimounterMonitor.exe
dRun: [DWQueuedReporting] "f:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: f:\docume~1\alluse~1\startm~1\programs\startup\snagit~1.lnk - f:\program files\techsmith\snagit 10\Snagit32.exe
IE: Append Link Target to Existing PDF - f:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - f:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - f:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - f:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: Download all links with IDM - f:\program files\internet download manager\IEGetAll.htm
IE: Download with IDM - f:\program files\internet download manager\IEExt.htm
IE: E&xport to Microsoft Excel - f:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - f:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - f:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - f:\program files\microsoft lync\OCHelper.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - f:\progra~1\mi1933~1\office12\REFIEBAR.DLL
Trusted Zone: bechtel.com\citrix.bsii
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1293756850203
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1293756888817
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab
DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.3.16.0.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://connect.bechtel.com/dana-cached/sc/JuniperSetupClient.cab
TCP: DhcpNameServer =
TCP: Interfaces\{9549BB5B-718D-4A6F-911F-EB1F6640A43A} : NameServer =,
TCP: Interfaces\{9549BB5B-718D-4A6F-911F-EB1F6640A43A} : DhcpNameServer =
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - f:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - f:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - f:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - f:\program files\microsoft office\office12\GrooveShellExtensions.dll
================= FIREFOX ===================
FF - ProfilePath - f:\documents and settings\prabhu rajagopalan\application data\mozilla\firefox\profiles\nc6qjxlb.default\
============= SERVICES / DRIVERS ===============
R1 IDMTDI;IDMTDI;f:\windows\system32\drivers\idmtdi.sys [2010-9-6 104456]
R1 MpFilter;Microsoft Malware Protection Driver;f:\windows\system32\drivers\MpFilter.sys [2010-3-25 165648]
R2 AcronisAgent;Acronis Remote Agent Service;f:\program files\common files\acronis\agent\agent.exe [2011-4-8 1890184]
R2 BBSvc;Bing Bar Update Service;f:\program files\microsoft\bingbar\BBSvc.EXE [2011-10-21 196176]
R2 BBUpdate;BBUpdate;f:\program files\microsoft\bingbar\SeaPort.EXE [2011-10-13 249648]
R2 FileOpenManagerSvc;FileOpenManagerSvc;f:\documents and settings\all users\application data\fileopen\services\FileOpenManagerSvc32.exe [2011-3-9 212352]
R2 fssfltr;FssFltr;f:\windows\system32\drivers\fssfltr_tdi.sys [2011-3-3 54760]
R2 MBAMService;MBAMService;f:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-9-3 652360]
R2 MMS;Acronis Managed Machine Service;f:\program files\acronis\backupandrecovery\mms.exe [2011-4-8 4599080]
R2 StarWindServiceAE;StarWind AE Service;f:\program files\alcohol soft\alcohol 52\starwind\StarWindServiceAE.exe [2009-12-23 370688]
R3 MBAMProtector;MBAMProtector;f:\windows\system32\drivers\mbam.sys [2011-9-3 20464]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;f:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);f:\program files\google\update\GoogleUpdate.exe [2012-1-15 136176]
S3 Ambfilt;Ambfilt;f:\windows\system32\drivers\Ambfilt.sys [2010-12-30 1691480]
S3 cpudrv;cpudrv;f:\program files\systemrequirementslab\cpudrv.sys [2009-12-18 11336]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;f:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-2-26 106104]
S3 fsssvc;Windows Live Family Safety Service;f:\program files\windows live\family safety\fsssvc.exe [2010-4-28 704872]
S3 gupdatem;Google Update Service (gupdatem);f:\program files\google\update\GoogleUpdate.exe [2012-1-15 136176]
S3 VBoxNetAdp;VirtualBox Host-Only Ethernet Adapter;f:\windows\system32\drivers\VBoxNetAdp.sys [2011-11-4 104752]
S3 VBoxNetFlt;VirtualBox Bridged Networking Service;f:\windows\system32\drivers\vboxnetflt.sys --> f:\windows\system32\drivers\VBoxNetFlt.sys [?]
S3 WDC_SAM;WD SCSI Pass Thru driver;f:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]
S3 WinRM;Windows Remote Management (WS-Management);f:\windows\system32\svchost.exe -k WINRM [2008-4-14 14336]
S3 WMZuneComm;Zune Windows Mobile Connectivity Service;f:\program files\zune\WMZuneComm.exe [2011-8-5 268512]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;f:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
UnknownUnknown vkquwexg;vkquwexg; [x]
=============== Created Last 30 ================
2012-03-03 06:07:22 98816 ----a-w- f:\windows\sed.exe
2012-03-03 06:07:22 518144 ----a-w- f:\windows\SWREG.exe
2012-03-03 06:07:22 256000 ----a-w- f:\windows\PEV.exe
2012-03-03 06:07:22 208896 ----a-w- f:\windows\MBR.exe
2012-03-03 06:06:53 -------- d-----w- F:\ComboFix
2012-03-03 03:40:00 6552120 ----a-w- f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{b59abd02-39c7-4480-a91e-ac396944a7dc}\mpengine.dll
2012-03-03 03:14:22 -------- d--h--w- f:\windows\PIF
2012-03-02 06:02:58 444776 ----a-w- f:\windows\system32\d3dx10_36.dll
2012-03-02 05:59:12 -------- d-----w- f:\program files\Media Player Classic - Home Cinema
2012-03-02 05:13:56 -------- d-----w- f:\documents and settings\prabhu rajagopalan\local settings\application data\Sun
2012-03-02 03:25:35 -------- d-----w- f:\program files\Oracle
2012-03-02 03:25:08 637848 ----a-w- f:\windows\system32\npdeployJava1.dll
2012-03-02 03:25:08 141312 ----a-w- f:\windows\system32\javacpl.cpl
2012-02-29 05:54:19 -------- d-----w- f:\windows\system32\drivers\umdf\ko-KR
2012-02-29 05:54:17 -------- d-----w- f:\windows\system32\drivers\umdf\ms-MY
2012-02-29 05:54:15 -------- d-----w- f:\windows\system32\drivers\umdf\id-ID
2012-02-29 05:54:12 -------- d-----w- f:\windows\system32\drivers\umdf\sv-SE
2012-02-29 05:54:10 -------- d-----w- f:\windows\system32\drivers\umdf\nb-NO
2012-02-29 05:54:08 -------- d-----w- f:\windows\system32\drivers\umdf\hu-HU
2012-02-29 05:54:05 -------- d-----w- f:\windows\system32\drivers\umdf\fi-FI
2012-02-29 05:54:02 -------- d-----w- f:\windows\system32\drivers\umdf\el-GR
2012-02-29 05:54:00 -------- d-----w- f:\windows\system32\drivers\umdf\da-DK
2012-02-29 05:51:41 -------- d-----w- f:\windows\system32\drivers\umdf\en-US
2012-02-29 05:48:42 62976 -c----w- f:\windows\system32\dllcache\cdrom.sys
2012-02-29 05:48:41 465920 -c----w- f:\windows\system32\dllcache\imapi2fs.dll
2012-02-29 05:48:41 465920 ------w- f:\windows\system32\imapi2fs.dll
2012-02-29 05:48:41 317952 -c----w- f:\windows\system32\dllcache\imapi2.dll
2012-02-29 05:48:41 317952 ------w- f:\windows\system32\imapi2.dll
2012-02-18 21:45:57 -------- d-----w- F:\Downloads
2012-02-18 21:26:29 -------- d-----w- f:\program files\FlashGet
2012-02-17 05:03:50 3072 -c----w- f:\windows\system32\dllcache\iacenc.dll
2012-02-17 05:03:50 3072 ------w- f:\windows\system32\iacenc.dll
2012-02-13 01:51:07 81920 ---ha-w- f:\windows\system32\v3shrtkgn.dll
2012-02-13 01:31:49 -------- d-----w- f:\program files\Magical Jelly Bean
2012-02-13 00:18:27 -------- d-----w- f:\windows\system32\NtmsData
==================== Find3M ====================
2012-02-29 02:30:05 414368 ----a-w- f:\windows\system32\FlashPlayerCPLApp.cpl
2012-02-08 01:13:32 104456 ----a-w- f:\windows\system32\drivers\idmtdi.sys
2012-01-31 12:44:05 237072 ------w- f:\windows\system32\MpSigStub.exe
2012-01-12 16:53:24 1859968 ----a-w- f:\windows\system32\win32k.sys
2012-01-10 21:57:10 567696 ----a-w- f:\windows\system32\deployJava1.dll
2011-12-17 19:46:36 916992 ----a-w- f:\windows\system32\wininet.dll
2011-12-17 19:46:36 43520 ------w- f:\windows\system32\licmgr10.dll
2011-12-17 19:46:36 1469440 ------w- f:\windows\system32\inetcpl.cpl
2011-12-16 12:22:58 385024 ------w- f:\windows\system32\html.iec
2011-12-11 01:04:43 241584 ----a-w- f:\windows\system32\SymVPN.dll
2011-12-10 23:24:06 20464 ----a-w- f:\windows\system32\drivers\mbam.sys
============= FINISH: 22:30:11.28 ===============

Attached Files

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#2 nasdaq


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  • Location:Montreal, QC. Canada
  • Local time:02:57 AM

Posted 08 March 2012 - 11:38 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

Your DDS log is clean. Lets check further.

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Close any open browsers, and all other programs working. Make sure you save your file if working on a document.
  • Do not install any other programs until this if fixed.[/b]
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Please post the logs and let me know if the problem persists.

#3 PrabhuR

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Posted 10 March 2012 - 12:34 PM

Here is the Combofix log.

Attached Files

#4 PrabhuR

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Posted 10 March 2012 - 12:36 PM

Here is the Security Check log

Results of screen317's Security Check version 0.99.31
Windows XP Service Pack 3 x86
Internet Explorer 8
Antivirus/Firewall Check:

Windows Firewall Disabled!
Symantec Endpoint Protection
Microsoft Security Essentials
Antivirus up to date! (On Access scanning disabled!)
Anti-malware/Other Utilities Check:

JavaFX 2.0.3
Java™ 6 Update 20
Java™ 7 Update 3
Adobe Flash Player
Mozilla Firefox (10.0.)
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
``````````End of Log````````````

#5 nasdaq


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Posted 11 March 2012 - 10:39 AM

Sorry for this long delay. I lost my internet all day yesterday and just got it back.

Your ComboFix is clean.

Remove this old version of Java™ 6 Update 20 using the Add/Remove Programs list.


Any remaining issues?

#6 PrabhuR

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Posted 11 March 2012 - 01:21 PM

I think my computer is working fine now. Thanks a lot for your help.

#7 nasdaq


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Posted 11 March 2012 - 03:11 PM

Glad we could help.

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall

Delete the other tools we used.

Surf Safely, and Think Prevention!

#8 nasdaq


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Posted 17 March 2012 - 09:08 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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