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Firefox Faster with DSL than HS Cable


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#1 frank1492

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Posted 02 March 2012 - 11:22 PM

I have two services, Verizon DSL with max. mbps download speed of approx. 1.5 and Charter cable with max. mbps of 15.
Firefox is much slower with the cable than the DSL. The speeds have been verified with speedtest.net. Ping for the DSL runs about 25ms while for the cable it is in the 300's.
I use Vista.
Does anyone have any ideas what is going on? What other tests should I try?
Thanks.
Frank

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#2 Dmacf10

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Posted 03 March 2012 - 01:23 AM

First thing I'd do is reboot my cable box but I'm assuming you've already done that. Usually problems with speed on cable connection is either caused by the cable company not having enough bandwidth to go around during peak hours on your node, or you could have a cabling issue. Too many splitters on the coax cable or a loose connection can cause serious speed problems. Is the speed faster during non-peak hours? Do you have another computer around to test with to make sure that it's not just a issue on that particular PC?

#3 frank1492

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Posted 03 March 2012 - 11:47 AM

First thing I'd do is reboot my cable box but I'm assuming you've already done that. Usually problems with speed on cable connection is either caused by the cable company not having enough bandwidth to go around during peak hours on your node, or you could have a cabling issue. Too many splitters on the coax cable or a loose connection can cause serious speed problems. Is the speed faster during non-peak hours? Do you have another computer around to test with to make sure that it's not just a issue on that particular PC?


Thank you. I have yet to reboot, but why don't the speedtest figures speak for themselves? I use the Charter for Vudu and the Vudu test also confirms the bandwidth, plus I have no problem with buffering. I still have the problem in non-peak hours. When I try to go to a website (using Charter cable) there is an unusually long delay before anything starts to happen and then loading occurs erratically.

#4 frank1492

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Posted 03 March 2012 - 11:49 AM

Just to add, I have no other PC but doesn't the fact that the DSL is fast and the cable isn't confirm it's not a PC problem?

#5 frankp316

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Posted 03 March 2012 - 12:47 PM

You should probably call Charter and get them to check all connections in your house and in the street. They will be reluctant to do this because to them it's an expensive fishing expedition. But all it takes is one faulty connection to mess things up. The other thing you should discuss with them is speed throttling. These days most cable companies have at least three levels of service and throttling has become a hot button topic. Maybe they need to upgrade their equipment in your area. I know users are reluctant to call their ISP because it's like talking to a brick wall and you never get the same answer twice. But sometimes you have no choice and the likely solution to your problem lies with them.

#6 Susanherna

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Posted 03 March 2012 - 01:08 PM

The name Charter should say it all. Their service sucks! When our local telephone company got fiber optic, we dumped them. Too slow, too many outages, etc.

#7 frank1492

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Posted 03 March 2012 - 03:08 PM

The name Charter should say it all. Their service sucks! When our local telephone company got fiber optic, we dumped them. Too slow, too many outages, etc.


Thanks but still asking why several speed tests agree that the speed is just fine (with a slow ping.)

#8 frankp316

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Posted 03 March 2012 - 06:44 PM

Because the speed test is irrelevant as it relates to your cable company's level of service.

#9 FlannelBack

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Posted 04 March 2012 - 12:29 AM

Does anyone have any ideas what is going on? What other tests should I try?

The Windows TRACERT(Trace Route) Utility or the Pathping command will display more information than the results of a ping test. If you use the Pathping command be patient, it takes a few minutes to complete.

More about TRACERT and Pathping from Wikipedia.

#10 frank1492

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Posted 04 March 2012 - 11:24 AM

Because the speed test is irrelevant as it relates to your cable company's level of service.


...and by "level of service" you mean??

#11 frankp316

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Posted 04 March 2012 - 12:09 PM

Meaning if they are throttling your internet or there is a defective connection, it won't be reflected in a speed test.




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