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Removed TDSS now can't contact DHCP Server


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6 replies to this topic

#1 Fix I.T.

Fix I.T.

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Posted 02 March 2012 - 09:10 PM

I had System Check on a friend's PC and ran through the steps at http://www.bleepingcomputer.com/virus-removal/remove-system-check...
Booted safemode
ran rkill
ran tdsskiller (it found 2 instances of a rootkit which were removed)
ran mbam (found the tdss instances in quarantine)
ran unhide.
System came back up OK and runs normally now, but I can't get the internet up and running.

Ipconfig is telling me "Unable to contact DHCP server" when I /renew. The router is fine (posting from it here), and the DHCP service is enabled.
I've tried the following:
ran winsockxpfix.exe
ran LSPfix.exe (no problems)
cmd > netsh winsock reset catalog
cmd > netsh int ip reset
cmd > ipconfig /flushdns
cmd > sfc /scannow with a windows disc
tried uninstalling and reinstalling the network adapter

I'm exhausted and I feel like I'm out of options. Really don't want to reformat and all. Advice would be appreciated.

The PC is WinXP home SP3, plenty of memory, HD seems OK, cpu is good, etc.

Edited by Fix I.T., 02 March 2012 - 09:11 PM.


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#2 Broni

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Posted 02 March 2012 - 09:19 PM

Welcome aboard Posted Image

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 Fix I.T.

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Posted 02 March 2012 - 09:29 PM

FSS Log attached

Attached Files

  • Attached File  FSS.txt   2.94KB   2 downloads


#4 Broni

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Posted 02 March 2012 - 09:38 PM

I prefer all logs being pasted.

Farbar Service Scanner Version: 01-03-2012
Ran by Laurie (administrator) on 02-03-2012 at 20:28:21
Running from "E:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Nerwork
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\WINDOWS\system32\wuauserv.dll".

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is set to Auto. The default start type is 3.
The ImagePath of EventSystem: "C:\WINDOWS\system32\svchost.exe -k netsvcs".
The ServiceDll of EventSystem: "C:\WINDOWS\system32\es.dll".


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x0700000005000000010000000200000003000000040000000600000007000000
IpSec Tag value is correct.

**** End of log ****

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#5 Broni

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Posted 02 March 2012 - 09:39 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#6 Fix I.T.

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Posted 02 March 2012 - 10:00 PM

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Disabled!
```````````````````````````````
Anti-malware/Other Utilities Check:

Spybot - Search & Destroy
HijackThis 2.0.2
Java™ 6 Update 18
Out of date Java installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````



MiniToolBox by Farbar Version: 18-01-2012
Ran by Laurie (administrator) on 02-03-2012 at 20:56:09
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Nerwork
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection 6 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 6"

set address name="Local Area Connection 6" source=dhcp
set dns name="Local Area Connection 6" source=dhcp register=PRIMARY
set wins name="Local Area Connection 6" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : rick-pc Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection Physical Address. . . . . . . . . : 00-07-E9-E5-02-95 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.73.232 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.Pinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 07 e9 e5 02 95 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 169.254.73.232 169.254.73.232 20
169.254.73.232 255.255.255.255 127.0.0.1 127.0.0.1 20
169.254.255.255 255.255.255.255 169.254.73.232 169.254.73.232 20
224.0.0.0 240.0.0.0 169.254.73.232 169.254.73.232 20
255.255.255.255 255.255.255.255 169.254.73.232 169.254.73.232 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/02/2012 07:54:25 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (03/02/2012 07:54:05 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (03/02/2012 07:54:05 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (03/02/2012 07:54:05 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (03/02/2012 07:54:01 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (03/02/2012 07:53:58 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (03/02/2012 07:53:58 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (03/02/2012 07:53:56 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (03/02/2012 07:53:55 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (03/02/2012 07:53:55 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.


System errors:
=============
Error: (03/02/2012 08:56:21 PM) (Source: DCOM) (User: Laurie)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (03/02/2012 08:54:31 PM) (Source: DCOM) (User: Laurie)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (03/02/2012 08:42:11 PM) (Source: DCOM) (User: Laurie)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (03/02/2012 08:28:38 PM) (Source: DCOM) (User: Laurie)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (03/02/2012 08:28:06 PM) (Source: DCOM) (User: Laurie)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (03/02/2012 07:56:04 PM) (Source: DCOM) (User: Laurie)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (03/02/2012 07:55:57 PM) (Source: DCOM) (User: Laurie)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (03/02/2012 07:53:19 PM) (Source: DCOM) (User: Laurie)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (03/02/2012 07:52:19 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Fips
intelppm
SASDIFSV
SASKUTIL

Error: (03/02/2012 07:51:12 PM) (Source: DCOM) (User: Laurie)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}


Microsoft Office Sessions:
=========================
Error: (03/02/2012 07:54:25 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe server name or address could not be resolved

Error: (03/02/2012 07:54:05 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (03/02/2012 07:54:05 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (03/02/2012 07:54:05 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (03/02/2012 07:54:01 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (03/02/2012 07:53:58 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (03/02/2012 07:53:58 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (03/02/2012 07:53:56 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (03/02/2012 07:53:55 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (03/02/2012 07:53:55 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 3.1.1)
Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Reader 9.3.2 (Version: 9.3.2)
Apple Application Support (Version: 1.3.0)
Apple Mobile Device Support (Version: 3.1.0.62)
Apple Software Update (Version: 2.1.1.116)
AX88772 (Version: 1.00.0000)
Bonjour (Version: 2.0.2.0)
BufferChm (Version: 120.0.194.000)
CDBurnerXP (Version: 4.3.8.2474)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Copy (Version: 120.0.194.000)
Coupon Printer for Windows (Version: 5.0.0.1)
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 120.0.194.000)
DJ_AIO_05_F4400_Software_Min (Version: 120.0.235.000)
F4400 (Version: 120.0.235.000)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.99)
GPBaseService2 (Version: 120.0.194.000)
HijackThis 2.0.2 (Version: 2.0.2)
HP Customer Participation Program 12.0 (Version: 12.0)
HP Deskjet F4400 All-In-One Driver Software 12.0 Rel .5 (Version: 12.0)
HP Imaging Device Functions 12.0 (Version: 12.0)
HP Smart Web Printing (Version: 4.05)
HP Solution Center 12.0 (Version: 12.0)
HP Update (Version: 4.000.011.006)
HPProductAssistant (Version: 120.0.194.000)
HPSSupply (Version: 120.0.194.000)
Intel® PRO Ethernet Adapter and Software
iTunes (Version: 9.2.1.5)
Java Auto Updater (Version: 2.0.1.2)
Java™ 6 Update 18 (Version: 6.0.180)
Lexmark X74-X75
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
MarketResearch (Version: 120.0.226.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft LifeCam (Version: 3.60.253.0)
Microsoft Office XP Professional (Version: 10.0.6626.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
PowerTeacher Gradebook
QuickTime (Version: 7.66.73.0)
Scan (Version: 12.0.0.0)
Shop for HP Supplies (Version: 12)
Skype Toolbars (Version: 5.3.7280)
Skype™ 5.3 (Version: 5.3.111)
SmartWebPrinting (Version: 120.0.194.000)
SolutionCenter (Version: 120.0.194.000)
Sound Blaster Audigy
SpeedFan (remove only)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
Status (Version: 120.0.194.000)
Toolbox (Version: 120.0.194.000)
TrayApp (Version: 120.0.194.000)
Tweaking.com - Windows Repair (All in One) (Version: 1.6.4)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB975364) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 120.0.194.000)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)
Windows Support Tools (Version: 5.1.2510.0)
Yahoo! Install Manager
Yahoo! Software Update
Yahoo! Toolbar

========================= Devices: ================================

Name: ASIX ax88772 USB2.0 to Fast Ethernet Adapter - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Direct Parallel
Description: Direct Parallel
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Raspti
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 1022.8 MB
Available physical RAM: 648.86 MB
Total Pagefile: 2975.81 MB
Available Pagefile: 2770.05 MB
Total Virtual: 2047.88 MB
Available Virtual: 1973.02 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.52 GB) (Free:43.64 GB) NTFS
3 Drive d: (WinLite) (CDROM) (Total:0.58 GB) (Free:0 GB) CDFS
4 Drive e: (UBUSB) (Removable) (Total:14.89 GB) (Free:11.22 GB) FAT32

========================= Users: ========================================

User accounts for \\RICK-PC

Administrator ASPNET Guest
HelpAssistant Laurie Megan
Rick Burda SUPPORT_388945a0 Trisha


**** End of log ****





Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.01.13.04

Windows XP Service Pack 3 x86 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.6001.18702
Laurie :: RICK-PC [administrator]

3/2/2012 8:53:33 PM
mbam-log-2012-03-02 (20-53-33).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 231431
Time elapsed: 2 minute(s), 29 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



aswMBR version 0.9.9.1649 Copyright© 2011 AVAST Software
Run date: 2012-03-02 20:56:59
-----------------------------
20:56:59.015 OS Version: Windows 5.1.2600 Service Pack 3
20:56:59.015 Number of processors: 1 586 0x207
20:56:59.015 ComputerName: RICK-PC UserName: Laurie
20:56:59.640 Initialize success
20:57:05.062 AVAST engine download error: 0
20:57:35.156 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
20:57:35.171 Disk 0 Vendor: WDC_WD800BB-53CAA1 17.07W17 Size: 76319MB BusType: 3
20:57:35.203 Disk 0 MBR read successfully
20:57:35.218 Disk 0 MBR scan
20:57:35.234 Disk 0 Windows XP default MBR code
20:57:35.250 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 76308 MB offset 63
20:57:35.265 Disk 0 scanning sectors +156280320
20:57:35.343 Disk 0 scanning C:\WINDOWS\system32\drivers
20:57:42.750 Service scanning
20:58:00.031 Modules scanning
20:58:05.562 Disk 0 trace - called modules:
20:58:05.609 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys intelide.sys PCIIDEX.SYS
20:58:05.625 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86f78030]
20:58:05.734 3 CLASSPNP.SYS[f7683fd7] -> nt!IofCallDriver -> \Device\0000006a[0x86f63338]
20:58:05.828 5 ACPI.sys[f75da620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x86f7a940]
20:58:05.937 Scan finished successfully
20:58:14.468 Disk 0 MBR has been saved successfully to "E:\MBR.dat"
20:58:14.500 The log file has been saved successfully to "E:\aswMBR.txt"

#7 Broni

Broni

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Posted 02 March 2012 - 10:39 PM

It looks like something is till going on there.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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