Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

no internet access / unable to access safe mode


  • Please log in to reply
3 replies to this topic

#1 gavmcb

gavmcb

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:05:01 PM

Posted 02 March 2012 - 07:59 AM

hi
my son was on the internet on his IBM Thinkpad when numerous pop ups flashed up on the screen.

since then the program/document files on the c drive were all hidden, and we have been unable to get onto the internet.
i have managed to find the document files, but still no internet, and we are unable to access safe mode, or safe mode with networking.

when you try to go into safemode or safe mode with networking you get message saying a problem has been detected
you then have the option to go to the 3 safe mode types again. however this appears to be a never ending circle of error message, and back to this page!
the computer will start normally

any help will be most appreciated

gav

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:01 AM

Posted 02 March 2012 - 05:57 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 gavmcb

gavmcb
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:05:01 PM

Posted 03 March 2012 - 04:11 PM

hi broni

many thanks for coming back to me so quickly..

i am unable to get on to the internet on my sons laptop, so would be unable to get onto this site from that.

i am not the best with computers!!! do i have to download these parts onto my computer, and then put them on to a memory stick, and then put this on to the infected computer?

thanks again

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:01 AM

Posted 03 March 2012 - 04:29 PM

do i have to download these parts onto my computer, and then put them on to a memory stick, and then put this on to the infected computer?

Exactly.

But first....
Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD (yours) computer to protect it from any infected USB device.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users