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Damaged Power Jack in New Laptop


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#1 Carl Berger

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Posted 02 March 2012 - 07:28 AM

I'm running an msi GT683 R (incidentally, this is the costliest computer I have yet purchased). The CPU is an Intel Core i7-2630QM and the GPU is an NVIDIA GTX 560M so it tends to pull a fair bit of power. The power adapter is monstrous. I'm abroad on official duties until July and may or may not be able to get reliable hardware experts to help me here, so I thought I'd discuss this situation on here first to see if anyone has advice to offer. As the title of this post states, my power jack is damaged (an unfortunate accident involving a fart and a fleeing child). When the power cable is plugged straight into the power jack, my laptop will frequently fail to register that it is plugged in. If I wrap the cord around the front of the laptop (the jack is in the back) it causes the head of the power cable to sit at such an angle that the laptop recognizes it and will generally charge reliably in this orientation. Sadly, my computer will now also randomly turn off. It doesn't seem to happen at any particular time or in response to any programs that are running. It's random, and mostly infrequent, but it certainly seems like an issue that needs to be addressed.

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#2 red_devil028

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Posted 02 March 2012 - 07:56 AM

From what i read it seems one of the connections to your circuitboard have cracked/broken off...

This does not fall under general warranty... sadly enough :(... and will be a costly repair if you have to send it back to MSI with your explanation.

Cheapest u can do is , when you are back from your duties is go to your local technician/pc store and ask if they can look to solder all back together... theres nothing much they can do wrong anymore, if it fails it fails ... your laptop will rarely be under warranty... i fear... although if your HDD fails your technician can just send the HDD back if that happens, MSI is very open at that. so in case of problems with detachable parts on your computer... you do not have to worry about it...

Most expensive part: Sending it back to MSI they will propably replace the mainboard costing you up to 400bucks surely. ((atleast here it does))
They will repair it and i do not think they see future repairs as warranty still...

These things happen and you are surely not the first, so don't feel too gutted about it... all i can say

I would just try to go to a tech with it and see if it can be soldered...

I do also not know what duty you are on... but if there is a store/tech in the area... im sure they could help... an electrician helps too in this case...

Hope i could help
Current systems: CM STACKER Custom PC / MSI CX 620 / ACER Z5751 Touchscreen

Current role: PC Technician @ Computrac Belgium - Specialisation: Hardware.

#3 Carl Berger

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Posted 02 March 2012 - 08:17 AM

Thanks for the advice. I hope the laptop lasts until then. Is there any risk of frying something irreparably at this point?

#4 red_devil028

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Posted 02 March 2012 - 08:24 AM

normally not... only dangerous to bend whatever you are pressing to the mainboard and loosen it completely... but that you'll notice as you won't be able to plug it in anymore... though normally it is ok... just don't press too... hard... :P
Current systems: CM STACKER Custom PC / MSI CX 620 / ACER Z5751 Touchscreen

Current role: PC Technician @ Computrac Belgium - Specialisation: Hardware.




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