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URGENT: Need Help (not computer savy)

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#1 sage_skier


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Posted 01 March 2012 - 05:52 PM

Ok so, yesterday this started but whenever I open a window whether it be internet or whatever, when I close out, the application stops running however the screen stays frozen. The computer isn't frozen because I can open up another internet just fine which replaces the previous frozen screen, but when I click exit, the task manager says nothing is running even though the page is still stuck on the screen. At first when this happened, I wasn't sure if there was a virus or something attacking my computer so I panicked and hit the "Q" button. The problem continued however it does not usually happen initially after start-up. The computer seems to run fine otherwise but who knows, I can't tell.
The funny thing is is that this only occurs on one of the user accounts for the comp. and it's this one. I have been struggling all afternoon so I went to iyogi.com and tried to get help over the phone and gave the guy access I don't know why, and he went in to Run and typed "eventvwr" and went through the application list and told me I ned the computer serviced, I terminated the session because I began feeling uneasy. It is a 5 yr old Dell computer with what I think is Windows XP Proffesional.

Pleasy help

thank you.

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#2 sage_skier

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Posted 01 March 2012 - 10:54 PM

Well, I guess noone wants to help on this forum, I tried here after getting no response after a day and no luck here either.

Anyway, I created a new windows sign-in user and I don't have the problem anymore, but I was wondering out of curiosity, is iyogi.com legit? I was in a prediciment earlier today and looking for something to call that could assist me and I came up to them through Google, a guy answred who barely spoke english and I told him about the situation and granted him access to my computer, w/ the 6-digit code and what not, he went in to Run and looked at eventvwr and through that list of applications, I told him I had to go because I began to feel uncomfortable.

If anyone is going to reply (seemingly unlikely), is this iyogi legit and why would I not have the problem on this user?

#3 hamluis



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Posted 02 March 2012 - 07:33 AM

Since a new user profile worked properly...my guess would be that your profile was/is damaged.

We don't normally police the Web for scam sites...but Google is a pretty good source of info, if you care to use it.



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