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Crash/BSOD on new computer - infected?


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5 replies to this topic

#1 HeadDesk

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Posted 01 March 2012 - 11:30 AM

Hello everyone, I'm back sooner than I expected.

After the hard drive of my old computer failed I bought a new computer, but I'm noticing that already it's running more slowly and experiencing crashes with Blue Screen of Death.


I'm not sure what is happening, but possible causes I can think of are:

1. Being hacked. This happened to someone on one of my forums a few weeks ago, and I'm wondering now if that's why my old computer failed and I'm having problems with the new one?

2. A virus. There were Trojans on my old one and I'm not sure if Kaspersky dealt with them. I also plugged an external drive with backed up data into my new computer and did a custom scan, which revealed a Trojan.

3. As I was worried after someone else was hacked, I downloaded the free version of FortKnox firewall today.
Since then I've been bombarded by FortKnox popups saying something wants to communicate with my computer or vice versa, and as I don't know how to use it yet - on my first encounter with these I may have clicked to allow things I shouldn't have :(


Which do you think it is, and what should I do?

Thanks for any light you can shed on this,

HeadDesk

Edited by HeadDesk, 01 March 2012 - 11:31 AM.


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#2 LucheLibre

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Posted 01 March 2012 - 12:01 PM

First, uninstall FortKnox and just use Windows Firewall.

Use BlueScreenView (BSV) to provide details about your error messages.

  • Download the .zip file and extract its contents to your desktop.
    Follow these instructions if you are not familiar with how to extract files from a .zip file.
  • On the desktop, double-click BlueScreenView.
  • After BSV completes its scan, click Edit > Select All.
  • Click File > Save Selected Items and save the report to your desktop as BSOD.txt
  • Open BSOD.txt in Notepad and copy/paste all of its content to your next reply.
===========================================

Use Speccy to provide details of your computer's configuration.

  • Download, install, and run.
  • After Speccy has finished gathering information, click File > Publish Snapshot.
  • Click Yes. A web address will be displayed.
  • Click Copy to Clipboard and paste it in your next post.
  • Include your computer's manufacturer and model number, if available.
=========================================

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#3 HeadDesk

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Posted 02 March 2012 - 02:03 AM

Ok, thanks LucreLibre!

BSOD.txt

==================================================
Dump File : 030212-19078-01.dmp
Crash Time : 2/03/2012 3:16:43 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030212-19078-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 030212-20857-01.dmp
Crash Time : 2/03/2012 2:05:56 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030212-20857-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 030212-17019-01.dmp
Crash Time : 2/03/2012 12:57:55 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030212-17019-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================


Speccy snapshot

http://speccy.piriform.com/results/QpNCixDDFoqQNXSNCCFwwtL

#4 LucheLibre

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Posted 02 March 2012 - 01:25 PM

The first thing I suggest is to download the latest drivers for your hardware starting with the chipset.

http://support.asus.com/Download.aspx?SLanguage=en&m=K54C&p=3&os=

If you still get BSODs after that, please follow these instructions:

http://www.techsupportforum.com/forums/f299/driver-verifier-windows-7-and-vista-bsod-related-473665.html

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#5 HeadDesk

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Posted 02 March 2012 - 01:54 PM

Ok, do I download all of them?

I guessed that my computer was 64 bit, and started with Chipset (clicking the Global option for Version V9.2.0.1030).


Thanks for your help LucreLibre, I'll come back and follow the instructions if the Blue Screens keep happening.

#6 LucheLibre

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Posted 02 March 2012 - 01:56 PM

Just the drivers, yes, and only the latest ones.

Edited by LucheLibre, 02 March 2012 - 01:57 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~





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