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Windows Won't Start


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#1 utpride347

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Posted 17 February 2006 - 02:00 PM

Hello everyone. My name is Anthony and I have a Sony VAIO, with Windows XP Home Edition. This morning I woke up and my computer had froze-up/was unresponsive. I had a peer-to-peer running and the numbers (speed I was receiving the files) was changing but I couldn't do anything. I couldn't even restart the computer using CTRL+ALT+Delete. So instead I held the power button in until it restarted, somethings I've done before with no problems. Now, however I get this message:

We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders choose Last Known Good Configuration to revert to the most recent settings that worked.

If a previous starup attempt was interrupted due to a power failure or because the Power or REset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.

Safe Mode
Safe Mode With Networking
Safe Mode With Command Prompt

Last Known Good Configuration (your most recent setting that worked)

Start Windows Normally


I have tried all of the options, beginning with Last Known Good Configuration, Safe Mode, and Start Windows Normally and then moving on in frustration, but none of the options works. What happens is when I select an option, the computer reboots and then the above screen appears again. I tried making a virus checker boot disk on another computer to run on mine but it didn't work (AVG free/home edition). I haven't made any hardware changes and the only software changes I've made recently are updates to my spyware and ant-virus programs. I did download the Windows update that was recently released, but so did my roommate and his computer is running fine. Windows XP came preinstalled on my computer so I don't have the exact disk to work with. I do have a Windows XP CD, which I was going to use to repair any problems but when I boot from it I get this message:

Trap 0000000D=================General Protection Fault===========================

tr=0028 cr0=00000011 cr2=00000000 cr3=00000000
gdt limit=03FF base=00017000 idt limit=07FF base=00017400
cs:eip=0008:00317206 ss:esp=0010:0061FEF errcode:2200
flags=00010006 NoCy NoZr IntDis Down TrapDis
eax=000011E ebx=00301280 ecx=00001517 edx=534D0074 ds=0010 es=0010
edi=30128D00 esi=00051D68 ebp=00061FEF cr0=00000011 fs=0030 gs=0000


I don't know if that means anything but I included just in-case. On my computer I have AVG as my main virus protection, I also have an outdated McAfee. I have Spybot, Ad-Aware, and CWShredder, and Mircosoft's Beta Anti-Spyware program all of which I run and update on a regular basis. I've checked all the connections and plugs and they all seem to working fine as does the cooling fan. I've disconnected my computer from the Internet as well but that hasn't had any effect. Any help or suggestions you could give me would be greatly appreciated. I will try to answer any questions you may about my computer, but I don't know how much I can provide without being able to access my desktop. Thanks a lot to everyone in advance.

Anthony

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#2 Heretic Monkey

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Posted 17 February 2006 - 02:11 PM

So no matter which option you try, it continues for a little bit, then completely reboots again? This sounds like the exact same problem i had a while ago....

I tried to download/install the windows updates, but it completely screwed up my box, causing the exact situation you're in now.

So, you've tried the XP boot disc, and got the error. Have you tried a Live disc of another Operating System (such as Knoppix, Linux Live, Puppy Linux, etc.)? These discs allow you to boot into an OS from a CD, leaving your harddrive and all config files untouched.

I ended up just booting with one of those Live Linux discs and saving all the files i needed, then re-formatted and re-installed Windows.

#3 Enthusiast

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Posted 17 February 2006 - 04:44 PM

Do you have a full installation Windows XP disk or a Sony Restore disk?

#4 utpride347

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Posted 17 February 2006 - 05:04 PM

Thanks Heretic Monkey, I don't have any other OS discs to try. I've run the DOS disk, and a Windows XP startup disk that required 6 disks to make. Everything was running smoothly until disk 5 when I got this message:

File ntfs.sys caused an unexpected error (1038) at line 5010 in d:\xpclient\base\boot\setup\setup.c.

Then the process stopped

#5 Klinkaroo

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Posted 17 February 2006 - 05:14 PM

The Live versions of Linux are downloaded free off the net. All you have to do is download the iso file to your hardrive. Then extract the files (an image file is almost like a zip file) then burn all the files to a cd. Place the cd in the cd drive boot up your computer. You will then be in a place that looks like windows a little but your actually in linux. Use linux to copy all your files (not the windows tho but all your documents(homework) not games cause you can reinstall them). After you do this reformat the hardrive and install windows again (MAKE SURE YOU HAVE A WIN XP INSTALL DISK BEFORE!!! AND ALL YOUR DRIVERS!!!)

#6 utpride347

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Posted 17 February 2006 - 05:26 PM

I've done a search, but haven't really found any Live Linux...any suggestions

#7 Enthusiast

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Posted 17 February 2006 - 05:57 PM

Puppy Linux
(which will run from RAM and doesn't have to be installed)
Burn it onto a disk per their instructions and it will run on the computer you're having the problem with.

http://www.puppylinux.org/user/downloads.php

Edited by Enthusiast, 17 February 2006 - 05:58 PM.


#8 franktiii

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Posted 17 February 2006 - 06:46 PM

How is your hard drive formatted? If it is NTFS as opposed to FAT 32 you may have a problem using Linux as not all versions will be able to read your hard drive.

If your hard drive is NTFS, another option is Bart's PE, which creates a bootable cd that can read your NTFS files.

http://www.nu2.nu/pebuilder/

#9 Enthusiast

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Posted 17 February 2006 - 06:49 PM

You need the Windows disk to make Bart PE.

#10 utpride347

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Posted 17 February 2006 - 07:21 PM

How do i find out how my hard drive is formatted? I am on my computer right now but cannot access any of my old files. I just have this Linux setup with hardly anything on it.

#11 Enthusiast

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Posted 17 February 2006 - 11:19 PM

It's probably NTFS.

Lets try Sony's restore which your computer should have:

Sony puts on a 5 gig restore partition on the beginning of the hard drive which you can use to wipe your system and do a fresh, factory install of your computer's op system.

Disconnect all peripherals, everything from the computer except the monitor, the mouse and the keyboard.
If you added a DVD drive, a slave drive, anything that wasn't part of the computer originally, disconnect it/them. You don't have to physically remove them, just disconnect them from the power and IDE cables. If you added a PCI or AGP video card - remove it. Anything that didn't come in the computer when it was new.

Then turn the computer on -

From the bios screen, before Windows begins to start, press F10. This is supposed to boot the vaio recovery partition and let you freshly install your op system to the configuration it was when the computer was new.

Hope that works for you. From seeing what's written on the web about it, it has mixed results, but if it does work, it's better than paying for a set of restore disks which is your other option.

If this works, you will have to reinstall the devices you previously disconnected (one by one with reboots after each), and enable the Windows firewall (it wasn't enabled by default until SP2). Install your AV program (if you have one that came on CD)

Then ...connect to the net and go immediately to Windows Update and get all updates since your machine was new. Depending how old it is that could mean both SP1 and SP2. Set updates to download and install automatically.

Then download updates for your AV program or download one like AVG if you haven't installed one you had from a disk.

Then get your anti-malware aps and reinstall them. Update them and run scans.

Good luck.

Let us know.

Edited by Enthusiast, 17 February 2006 - 11:35 PM.


#12 acklan

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Posted 18 February 2006 - 08:30 AM

There is a plugin for NTFS partition for Puppy Linux...

http://puppylinux.org/user/downloads.php?cat_id=12
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#13 utpride347

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Posted 18 February 2006 - 12:23 PM

If its at all possible I'd like to save the document that are on my computer before reformatting. The Linux works, it gives me a simple desktop and Internet capabililty but I don't see/can't find any of my files to either place on a network or burn to a disk. I can't do anything with the NTFS plugin because I don't think I can access the place where I need to insert the file. I bought a program called PCBeginner Suite, but am not too sure how to use it and haven't been too impressed with the results.




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