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no windows update


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12 replies to this topic

#1 pal2025

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Posted 28 February 2012 - 08:44 PM

hello, i think i might have a virus, windows shows that i have updates, i select update and it goes to the screen that shows its downloading updates and that's all it does, it does not download these updates, please help me.

Edited by Budapest, 01 March 2012 - 04:58 PM.
Moved from Vista ~Budapest


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#2 Broni

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Posted 28 February 2012 - 09:42 PM

Welcome aboard Posted Image

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 hamluis

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Posted 29 February 2012 - 07:58 AM

You may also want to try MS FixIt, Windows Updates .

Louis

#4 pal2025

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Posted 29 February 2012 - 09:57 PM

Farbar Service Scanner Version: 22-02-2012
Ran by paladin (administrator) on 29-02-2012 at 21:56:34
Running from "C:\Users\paladin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\02YNB7TL"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

File Check:
========
C:\Windows\System32\nsisvc.dll
[2008-01-20 21:49] - [2008-01-20 21:49] - 0024576 ____A (Microsoft Corporation) ACB62BAA1C319B17752553DF3026EEEB

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcsvc.dll
[2009-12-03 01:46] - [2009-04-11 02:11] - 0268288 ____A (Microsoft Corporation) 3ED0321127CE70ACDAABBF77E157C2A7

C:\Windows\System32\drivers\afd.sys
[2012-02-15 21:38] - [2012-01-03 09:25] - 0404992 ____A (Microsoft Corporation) C4F6CE6087760AD70960C9EB130E7943

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll
[2011-05-14 16:02] - [2011-03-02 11:12] - 0117760 ____A (Microsoft Corporation) 06230F1B721494A6DF8D47FD395BB1B0

C:\Windows\System32\mpssvc.dll
[2009-12-03 01:46] - [2009-04-11 02:11] - 0603136 ____A (Microsoft Corporation) 897E3BAF68BA406A61682AE39C83900C

C:\Windows\System32\bfe.dll
[2009-12-03 01:46] - [2009-04-11 02:11] - 0458240 ____A (Microsoft Corporation) FFB96C2589FFA60473EAD78B39FBDE29

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2008-01-20 21:47] - [2008-01-20 21:47] - 0128000 ____A (Microsoft Corporation) 4FF71B076A7760FE75EA5AE2D0EE0018

C:\Windows\System32\vssvc.exe
[2009-12-03 01:46] - [2009-04-11 02:11] - 1433600 ____A (Microsoft Corporation) B75232DAD33BFD95BF6F0A3E6BFF51E1

C:\Windows\System32\wscsvc.dll
[2009-12-03 01:46] - [2009-04-11 02:11] - 0074752 ____A (Microsoft Corporation) 9EA3E6D0EF7A5C2B9181961052A4B01A

C:\Windows\System32\wbem\WMIsvc.dll
[2009-12-03 01:46] - [2009-04-11 02:11] - 0221696 ____A (Microsoft Corporation) D2E7296ED1BD26D8DB2799770C077A02

C:\Windows\System32\wuaueng.dll
[2009-10-26 17:23] - [2009-08-06 21:24] - 2424024 ____A (Microsoft Corporation) FB3796754FE00F0BDC87A36F164A5F4D

C:\Windows\System32\qmgr.dll
[2009-12-03 01:47] - [2009-04-11 02:11] - 1081856 ____A (Microsoft Corporation) 6D316F4859634071CC25C4FD4589AD2C

C:\Windows\System32\es.dll
[2009-12-03 01:46] - [2009-04-11 02:11] - 0361984 ____A (Microsoft Corporation) E12F22B73F153DECE721CD45EC05B4AF

C:\Windows\System32\cryptsvc.dll
[2009-12-03 01:46] - [2009-04-11 02:11] - 0166912 ____A (Microsoft Corporation) 18918613E63F387CDE4D95CA7D49DCF7

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2009-12-03 01:46] - [2009-04-11 02:11] - 0719872 ____A (Microsoft Corporation) CF8B9A3A5E7DC57724A89D0C3E8CF9EF



**** End of log ****

#5 Broni

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Posted 29 February 2012 - 10:14 PM

All looks good there.

Is this some particular update which doesn't want to install or any update?

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#6 pal2025

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Posted 01 March 2012 - 03:03 PM

its any update, i click on install updates then shut down computer and it goes to the screen that shows it is installing updates then shuts down, i turn it back on and i still have the symbol showing i have to update my windows. Also, my java and adobe keep wanting to update everytime as well same senario.

#7 Broni

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Posted 01 March 2012 - 03:09 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#8 pal2025

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Posted 01 March 2012 - 04:48 PM

ok here's from security check:
Results of screen317's Security Check version 0.99.24
Windows Vista x64 (UAC is enabled)
Out of date service pack!!
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
Norton 360
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 24
Out of date Java installed!
Adobe Flash Player ( 10.0.32.18) Flash Player Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Windows Defender MSASCui.exe
Windows Defender MSASCui.exe
``````````End of Log````````````

#9 pal2025

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Posted 01 March 2012 - 04:50 PM

from minitoolbox:
MiniToolBox by Farbar Version: 18-01-2012
Ran by paladin (administrator) on 01-03-2012 at 16:42:09
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® 82566DC Gigabit Network Connection = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : paladin-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel® 82566DC Gigabit Network Connection
Physical Address. . . . . . . . . : 00-1C-C0-D4-05-2B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::add8:8be8:1928:ecdd%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, February 29, 2012 9:22:59 AM
Lease Expires . . . . . . . . . . : Friday, March 02, 2012 9:22:57 AM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 251665600
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-D1-5A-54-00-1C-C0-DF-3E-4C
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: homeportal
Address: 192.168.1.254

Name: google.com
Addresses: 173.194.37.7
173.194.37.8
173.194.37.9
173.194.37.14
173.194.37.0
173.194.37.1
173.194.37.2
173.194.37.3
173.194.37.4
173.194.37.5
173.194.37.6



Pinging google.com [173.194.37.6] with 32 bytes of data:

Reply from 173.194.37.6: bytes=32 time=35ms TTL=49

Reply from 173.194.37.6: bytes=32 time=33ms TTL=49



Ping statistics for 173.194.37.6:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 33ms, Maximum = 35ms, Average = 34ms

Server: homeportal
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.139.127.62
98.139.183.24
209.191.122.70



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=70ms TTL=42

Reply from 209.191.122.70: bytes=32 time=68ms TTL=42



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 68ms, Maximum = 70ms, Average = 69ms

Server: homeportal
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
10 ...00 1c c0 d4 05 2b ...... Intel® 82566DC Gigabit Network Connection
1 ........................... Software Loopback Interface 1
15 ...00 00 00 00 00 00 00 e0 isatap.gateway.2wire.net
11 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.64 276
192.168.1.64 255.255.255.255 On-link 192.168.1.64 276
192.168.1.255 255.255.255.255 On-link 192.168.1.64 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.64 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.64 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
10 276 fe80::/64 On-link
10 276 fe80::add8:8be8:1928:ecdd/128
On-link
1 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/29/2012 09:24:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/28/2012 09:26:02 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {f8b31f66-ec63-497d-89e8-6ce3552dad82}

Error: (02/28/2012 09:10:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/28/2012 08:53:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/27/2012 07:44:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/27/2012 09:37:19 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/27/2012 05:25:36 AM) (Source: Application Error) (User: )
Description: Faulting application vlc.exe, version 1.0.1.0, time stamp 0x4a6cbcf0, faulting module vlc.exe, version 1.0.1.0, time stamp 0x4a6cbcf0, exception code 0xc0000005, fault offset 0x00001746,
process id 0x154c, application start time 0xvlc.exe0.

Error: (02/27/2012 05:22:48 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/26/2012 06:33:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\PALADIN\APPDATA\ROAMING\AZUREUS\ACTIVE\7BA33624F153CDA9DA27A7A12970AC07ACB60C74.DAT.BAK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)




System errors:
=============
Error: (02/29/2012 09:22:56 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:17:43 AM on 2/29/2012 was unexpected.

Error: (02/28/2012 09:10:04 PM) (Source: Service Control Manager) (User: )
Description: 30000QuestScan Service

Error: (02/28/2012 08:53:23 PM) (Source: Service Control Manager) (User: )
Description: 30000QuestScan Service

Error: (02/27/2012 07:44:37 PM) (Source: Service Control Manager) (User: )
Description: 30000QuestScan Service

Error: (02/27/2012 09:37:19 AM) (Source: Service Control Manager) (User: )
Description: 30000QuestScan Service

Error: (02/27/2012 05:22:48 AM) (Source: Service Control Manager) (User: )
Description: 30000QuestScan Service

Error: (02/27/2012 05:21:23 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:05:44 AM on 2/27/2012 was unexpected.

Error: (02/25/2012 02:19:29 AM) (Source: Service Control Manager) (User: )
Description: 30000TrkWks

Error: (02/23/2012 09:01:33 PM) (Source: Service Control Manager) (User: )
Description: 30000TrkWks

Error: (02/22/2012 07:50:59 PM) (Source: Service Control Manager) (User: )
Description: 30000SysMain


Microsoft Office Sessions:
=========================

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 8188.85 MB
Available physical RAM: 4037.63 MB
Total Pagefile: 16572.71 MB
Available Pagefile: 12181.88 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.93 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:698.63 GB) (Free:148.43 GB) NTFS

========================= Users: ========================================

User accounts for \\PALADIN-PC

Administrator Guest Lisa
paladin


**** End of log ****

#10 pal2025

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Posted 01 March 2012 - 06:24 PM

here's the log from aswMBR:
aswMBR version 0.9.9.1649 Copyright© 2011 AVAST Software
Run date: 2012-03-01 17:05:38
-----------------------------
17:05:38.600 OS Version: Windows x64 6.0.6002 Service Pack 2
17:05:38.601 Number of processors: 4 586 0x170A
17:05:38.601 ComputerName: PALADIN-PC UserName: paladin
17:05:40.677 Initialize success
17:08:36.938 AVAST engine defs: 12030101
17:08:53.872 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-5
17:08:53.874 Disk 0 Vendor: Hitachi_HDS721075KLA330 GK8OAB0A Size: 715404MB BusType: 3
17:08:53.910 Disk 0 MBR read successfully
17:08:53.912 Disk 0 MBR scan
17:08:53.916 Disk 0 Windows VISTA default MBR code
17:08:53.927 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 715402 MB offset 2048
17:08:53.947 Disk 0 scanning C:\Windows\system32\drivers
17:09:06.002 Service scanning
17:10:34.512 Modules scanning
17:10:34.517 Disk 0 trace - called modules:
17:10:34.536 ntoskrnl.exe CLASSPNP.SYS disk.sys acpi.sys ataport.SYS intelide.sys PCIIDEX.SYS hal.dll atapi.sys
17:10:34.539 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8008e1f790]
17:10:34.542 3 CLASSPNP.SYS[fffffa60011cfc33] -> nt!IofCallDriver -> [0xfffffa8007a37600]
17:10:34.546 5 acpi.sys[fffffa60008f8fde] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-5[0xfffffa8007a24060]
17:10:53.295 AVAST engine scan C:\Windows
17:11:09.609 AVAST engine scan C:\Windows\system32
17:17:38.860 AVAST engine scan C:\Windows\system32\drivers
17:18:25.444 AVAST engine scan C:\Users\paladin
17:36:55.501 AVAST engine scan C:\ProgramData
17:39:57.130 Scan finished successfully
18:18:58.495 Disk 0 MBR has been saved successfully to "C:\Users\paladin\Documents\MBR.dat"
18:18:58.501 The log file has been saved successfully to "C:\Users\paladin\Documents\aswMBR.txt"

#11 Broni

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Posted 01 March 2012 - 08:02 PM

...and MBAM....

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#12 pal2025

pal2025
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Posted 01 March 2012 - 08:38 PM

sorry i thought i had posted it:
Malwarebytes Anti-Malware (Trial) 1.60.1.1000
www.malwarebytes.org

Database version: v2012.03.01.07

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
paladin :: PALADIN-PC [administrator]

Protection: Enabled

3/1/2012 4:53:33 PM
mbam-log-2012-03-01 (16-53-33).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 207779
Time elapsed: 3 minute(s), 44 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 7
HKCR\AppID\{0D82ACD6-A652-4496-A298-2BDE705F4227} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\{11C27351-716B-4052-9361-E3B0A3F8221C} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\{7025E484-D4B0-441a-9F0B-69063BD679CE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\{8258B35C-05B8-4c0e-9525-9BCCC70F8F2D} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\{A89256AD-EC17-4a83-BEF5-4B8BC4F39306} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{4B8C28A7-A9BC-45F8-990D-21499EED643C} (Adware.QuestScan) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\AvScan (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Detected: 5
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{46897C77-E7A6-4C33-BFFB-E9C2E2718942} (Adware.Mp3Tube) -> Data: -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser|{46897C77-E7A6-4C33-BFFB-E9C2E2718942} (Adware.Mp3Tube) -> Data: w|‰F¦ç3L¿ûéÂâq‰B -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform|SRS_IT_E8790574B176555530A896 (Malware.Trace) -> Data: -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|ClickPotatoLiteSA (Adware.ClickPotato) -> Data: "C:\Program Files (x86)\ClickPotatoLite\bin\10.0.529.0\ClickPotatoLiteSA.exe" -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Mozilla\Firefox\extensions|ClickPotatoLite@ClickPotatoLite.com (Adware.ClickPotato) -> Data: C:\Program Files (x86)\ClickPotatoLite\bin\10.0.529.0\firefox\extensions -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 2
C:\ProgramData\28699539 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\ProgramData\67628231 (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Detected: 0
(No malicious items detected)

(end)

#13 Broni

Broni

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Posted 01 March 2012 - 08:42 PM

I think it'll be a good idea to run some more advanced checks.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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