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XP - "Network Cable Unplugged"


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#1 jc667799

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Posted 28 February 2012 - 07:52 PM

Recently switched from Verizon to Comcast internet service. Comcast supplied a gateway router to connect to my desktop computer which is running XP Home Edition. I can not connect to the internet because it is telling me that a "network cable is unplugged" I have checked the cable on both ends and all seems fine, even replaced the cable in case it was a bad connector...still no luck. I do have access with my laptop via wireless so I am pretty sure this is a Microsoft XP issue. Have seen a lot of blogs complaining about this and would really appreciate the expert advice of this forum! Thx..

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#2 Broni

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Posted 28 February 2012 - 09:43 PM

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Did you call Comcast to check your settings?

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#3 jc667799

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Posted 29 February 2012 - 03:42 PM

Yes, was on with Comcast going over all possible troubleshooting options that they could provide....eventually they told me it is probably Microsoft!

#4 Broni

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Posted 29 February 2012 - 03:53 PM

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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