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Laptop keeps restarting randomly


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#1 kbeussink2

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Posted 28 February 2012 - 07:51 PM

Hope this is the right board.

It started about a week ago and it is currently happening mabye once or twice a day. Some times it can go 8 hours without restarting. Or it will restart 10 minutes after turning it on.

I wasnt getting any error msgs or anything, It doesnt freeze or no blue screen. Just shuts off and restarts. I unchecked the restart automatically button and last time it crashed the screen froze and made a constant beeping sound (more of a crashing beeping sound I guess). no errors popped up though. Is there a way to check the crash log so i can see an error msg or somthing?

I Downloaded Everest to check my CPU's temp and it stays under 65 C. Other than this my laptop runs fine. I took out the ram seperatly and re seated it and tried running the computer and it worked fine with both ram sticks. I blew out the dust from the fan/vent a few days ago. I got a lot of dust out and its cooler but seems like its crashing more often tbh.

Have a Toshiba laptop: Satelite L505D. AMD Athlon II Dual Core M300 2.00 ghz.

Im not a big computer person and ANY help is much appreciated. Thank you

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#2 Animal

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Posted 28 February 2012 - 08:18 PM

What if anything is reported in the Event Viewer log? If you don't know how to access that information see here: http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

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#3 kbeussink2

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Posted 28 February 2012 - 08:33 PM

all the boots say critical event. Dono if the xml of the event will help but.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2/28/2012 6:38:43 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Kevin-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-02-29T00:38:43.834826700Z" />
<EventRecordID>267028</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Kevin-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

#4 LucheLibre

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Posted 28 February 2012 - 09:25 PM

Did you try running the laptop once with each stick of RAM instead of both at the same time?

Also could be the temperature alarm going off.

Use Speccy to provide details of your computer's configuration.

  • Download, install, and run.
  • After Speccy has finished gathering information, click File > Publish Snapshot.
  • Click Yes. A web address will be displayed.
  • Click Copy to Clipboard and paste it in your next post.
  • Include your computer's manufacturer and model number, if available.
=========================================

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#5 kbeussink2

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Posted 28 February 2012 - 11:44 PM

Yah, I ran the computer with only one of the RAM sticks in separately. all was good.

http://speccy.piriform.com/results/DGgF6qJOEVpw6a68Mtq8SjZ

restarted itself about 30 min ago. Just froze this time. had to hold power button to reset it.

#6 LucheLibre

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Posted 29 February 2012 - 03:34 PM

Use MemTest86+ to test your memory for failure.

  • You will need:
    • A new blank CD (CD-R) or a re-writable CD (CD-RW).
  • Using a working computer, go to http://www.memtest.org/#downiso and download the latest version of the Pre-Compiled Bootable ISO (.zip). Extract the .zip file's contents to your desktop.
  • Burn the .ISO image file on the desktop to a CD.
    Follow these instructions if you are not familiar with burning an .ISO image file to disc.
  • Boot the affected computer from the CD.
    You may need to configure the BIOS or use the Boot Menu to boot first from the CD.
  • Memtest86+ will begin testing automatically and continuously.

    • Important! Allow the test to run as long as possible, preferably 24 hours.
    • Errors will be listed in red.
    • Only one error is necessary to fail the test. There is no need to continue. You may either press the Esc key to reboot or you may simply turn the computer off.
  • If an error is listed and you are comfortable working inside the computer, follow these steps:
    • Important! Static electricity is dangerous to electronics. Discharge yourself by touching a bare metal spot on the case before you touch anything inside the case.
    • Open the case and remove every stick of RAM except for the one closest to the CPU.
    • Boot from the CD and retest.
    • If there are no errors, turn the computer off, remove the RAM stick, put the next one in its place, and retest.
    • Repeat this pattern for any additional RAM sticks.
  • Report your findings in your next reply.

====================================================

Also, look carefully at your power adapter. Make sure it is in good condition. Feel the brick after the computer has been used for a while. If it hot enough to cause pain, replace it.

When the fans are running, do you feel air coming out of the vents? If you do, is it hot?

Edited by LucheLibre, 29 February 2012 - 03:37 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~





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