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Virus affecting my internet connection?


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6 replies to this topic

#1 snedvidek

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Posted 28 February 2012 - 04:37 PM

I have several laptops in our household, but only one that suddenly is not able to connect to the internet (which makes me assume it is a virus issue, not a router concern). I have a "limited connectivity" status, along with a yellow triangle shield and exclamation point in it showing over the network icon. Can you tell me what I can do to diagnose and fix this problem?

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#2 Broni

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Posted 28 February 2012 - 09:47 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 snedvidek

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Posted 29 February 2012 - 09:49 AM

Thank you for your help...

I downloaded all the programs and ran them. I will post the txt files in the order you had me run them. A couple of quick notes: 1. I could not get updates for Malwarebytes as I don't have a connection on the computer I was running to scan on (was told the version was 45 days out of date). 2.While running aswMBR the first time, my computer automatically shut itself down and restarted itself. I then re-ran the program and that is the log I will post. 3. Not sure if it matters, but the computer I am using to download these programs (on to a flash drive) and to post my replies is a Mac. Just an FYI in case it makes any difference.

Here are the


Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Norton Internet Security
Microsoft Security Essentials
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

SUPERAntiSpyware
Java™ 6 Update 22
Java™ 6 Update 7
Out of date Java installed!
Adobe Flash Player 11.1.102.55
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
Online Backup OnlineBackup.exe
``````````End of Log````````````


Farbar Service Scanner Version: 22-02-2012
Ran by Sue (administrator) on 29-02-2012 at 09:02:13
Running from "F:\"
MicrosoftĂ Windows Vista˘ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2011-11-09 07:25] - [2011-09-20 16:02] - 0913280 ____A (Microsoft Corporation) 16731B631F28F63CD9F4CB60940E7DDD

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****


MiniToolBox by Farbar Version: 18-01-2012
Ran by Sue (administrator) on 29-02-2012 at 09:04:56
MicrosoftĂ Windows Vista˘ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR5007 802.11b/g WiFi Adapter = Wireless Network Connection (Connected)
Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Sue-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-24-2C-57-ED-BA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::707b:6bdb:4ee9:a4c7%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.164.199(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 234890284
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-C0-72-23-00-24-2C-57-ED-BA
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1F-16-D7-11-AF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.launchmodem.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.hsd1.ga.comcast.net.
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 24 2c 57 ed ba ...... Atheros AR5007 802.11b/g WiFi Adapter
10 ...00 1f 16 d7 11 af ...... Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
13 ...00 00 00 00 00 00 00 e0 isatap.launchmodem.com
14 ...00 00 00 00 00 00 00 e0 isatap.hsd1.ga.comcast.net.
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
15 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
17 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 169.254.164.199 281
169.254.164.199 255.255.255.255 On-link 169.254.164.199 281
169.254.255.255 255.255.255.255 On-link 169.254.164.199 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 169.254.164.199 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 169.254.164.199 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::707b:6bdb:4ee9:a4c7/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/29/2012 08:36:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 44888134

Error: (02/29/2012 08:36:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 44888134

Error: (02/29/2012 08:36:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/29/2012 08:36:36 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 44887135

Error: (02/29/2012 08:36:36 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 44887135

Error: (02/29/2012 08:36:36 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/29/2012 08:36:34 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 44885560

Error: (02/29/2012 08:36:34 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 44885560

Error: (02/29/2012 08:36:34 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/29/2012 08:36:31 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 44882237


System errors:
=============
Error: (02/29/2012 08:47:53 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.115.1622.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/29/2012 08:47:53 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.115.1622.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/29/2012 08:47:53 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.115.1622.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/29/2012 08:47:53 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.115.1622.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/29/2012 08:47:48 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.115.1622.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/29/2012 08:47:48 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.115.1622.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/29/2012 08:47:48 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.115.1622.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/29/2012 08:47:48 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.115.1622.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/29/2012 08:47:43 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.115.1622.0

Update Source: %NT AUTHORITY59

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/28/2012 07:43:15 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.115.1622.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608


Microsoft Office Sessions:
=========================
Error: (02/29/2012 08:36:37 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 44888134

Error: (02/29/2012 08:36:37 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 44888134

Error: (02/29/2012 08:36:37 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/29/2012 08:36:36 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 44887135

Error: (02/29/2012 08:36:36 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 44887135

Error: (02/29/2012 08:36:36 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/29/2012 08:36:34 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 44885560

Error: (02/29/2012 08:36:34 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 44885560

Error: (02/29/2012 08:36:34 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/29/2012 08:36:31 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 44882237


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
4660_4680_Help (Version: 1.00.0000)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Flash Player ActiveX (Version: 9.0.124.0)
Adobe Reader 9.4.6 (Version: 9.4.6)
Adobe Shockwave Player (Version: 11.0)
Apple Application Support (Version: 1.3.1)
Apple Mobile Device Support (Version: 3.1.0.62)
Apple Software Update (Version: 2.1.1.116)
Atheros Driver Installation Program (Version: 5.2)
Bonjour (Version: 2.0.2.0)
BPD_HPSU (Version: 1.00.0000)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 100.0.170.000)
Cisco Connect (Version: 1.2.10260.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant HD Audio (Version: 4.58.0.0)
Coupon Printer for Windows (Version: 4.0)
Coupon Printer for Windows (Version: 5.0.0.0)
CustomerResearchQFolder (Version: 1.00.0000)
CyberLink DVD Suite (Version: 6.0.2203)
Data Lifeguard Diagnostic for Windows (Version: 1.13)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destination Component (Version: 100.0.0.0)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
DocMgr (Version: 100.0.201.000)
DocProc (Version: 10.0.0.0)
DocProcQFolder (Version: 1.00.0000)
ESU for Microsoft Vista (Version: 1.0.0)
eSupportQFolder (Version: 1.00.0000)
Fax (Version: 120.0.194.000)
GMATPrep™ (Version: 2.3.601.409)
GPBaseService (Version: 100.0.187.000)
HDAUDIO Soft Data Fax Modem with SmartCP
HP Active Support Library (Version: 3.1.9.1)
HP Customer Experience Enhancements (Version: 5.7.0.2664)
HP Customer Participation Program 10.0 (Version: 10.0)
HP Doc Viewer (Version: 1.03.0001)
HP Document Manager 1.0 (Version: 1.0)
HP DVD Play 3.7 (Version: 3.7.0.5723)
HP Help and Support (Version: 2.1.1.0)
HP Imaging Device Functions 10.0 (Version: 10.0)
HP Officejet All-In-One Series (Version: 1.0)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Quick Launch Buttons 6.40 H2 (Version: 6.40 H2)
HP Smart Web Printing (Version: 3.5)
HP Solution Center 10.0 (Version: 10.0)
HP Total Care Advisor (Version: 2.4.4941.2798)
HP Total Care Setup (Version: 1.1.1983.2818)
HP Update (Version: 5.003.001.001)
HP User Guides 0118 (Version: 1.01.0000)
HP Wireless Assistant (Version: 3.00 K2)
HP_Network_UserGuide (Version: 1.00.0000)
HPAsset component for HP Active Support Library (Version: 3.0.0.6)
HPDiagnosticAlert (Version: 1.00.0000)
HPNetworkAssistant (Version: 1.1.70)
HPProductAssistant (Version: 100.0.170.000)
HPSSupply (Version: 100.0.170.000)
Intel® Graphics Media Accelerator Driver
iSEEK AnswerWorks English Runtime (Version: 009.000.0002)
iTunes (Version: 9.2.1.5)
J4680 (Version: 50.0.165.000)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 7 (Version: 1.6.0.70)
Juno Preloader (Version: 1.0.0)
LabelPrint (Version: 2.5.0926)
LightScribe System Software 1.14.17.1 (Version: 1.14.17.1)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
MarketResearch (Version: 100.0.170.000)
MathType 5 (Version: 5.2)
Memorex exPressit Label Design Studio
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Live Search Toolbar (Version: 3.0.541.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Publisher 97
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 10.0.2 (x86 en-US) (Version: 10.0.2)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicnotes Software Suite 1.5.3 (Version: 1.5.3)
muvee Reveal (Version: 7.0.35.6951)
My HP Games (Version: 1.0.0.62)
NetWaiting (Version: 2.5.52)
Network (Version: 110.0.180.000)
NetZero Preloader (Version: 1.0.0)
Norton Internet Security (Version: 16.0.0.125)
OCR Software by I.R.I.S. 10.0 (Version: 10.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Online Backup (Version: 2.32)
Picasa 3 (Version: 3.8)
PictureMover (Version: 3.4.1.15)
Power2Go (Version: 6.0.2202)
PowerDirector (Version: 7.0.2201)
ProductContext (Version: 50.0.165.000)
PSSWCORE (Version: 2.02.0000)
Quicken 2006 (Version: 15.1.2.7)
QuickTime (Version: 7.67.75.0)
Realtek 8169 8168 8101E 8102E Ethernet Driver (Version: 1.00.0000)
Realtek USB 2.0 Card Reader (Version: 3.0.1.3)
Scan (Version: 10.1.0.0)
Shop for HP Supplies (Version: 10.0)
SmartWebPrintingOC (Version: 100.0.189.000)
SolutionCenter (Version: 100.0.175.000)
Sound Effects (Version: 2.0)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
SPORE Creature Creator Trial Edition (Version: 1.00.0000)
Status (Version: 110.0.180.000)
SUPERAntiSpyware (Version: 5.0.1144)
Synaptics Pointing Device Driver (Version: 11.1.3.0)
TI Connect 1.6 (Version: 1.6)
TI NoteFolio Creator (Version: 1.1.0.276)
Toolbox (Version: 100.0.170.000)
TrayApp (Version: 110.0.180.000)
TurboTax 2009
TurboTax 2009 wgaiper (Version: 009.000.0913)
TurboTax 2009 WinPerFedFormset (Version: 009.000.2881)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0245)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 wgaiper (Version: 010.000.1530)
TurboTax 2010 WinPerFedFormset (Version: 010.000.5821)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0501)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0222)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2011
TurboTax 2011 wgaiper (Version: 011.000.1443)
TurboTax 2011 WinPerFedFormset (Version: 011.000.2596)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0424)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0209)
TurboTax 2011 wrapper (Version: 011.000.0120)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
VideoToolkit01 (Version: 100.0.128.000)
VoiceOver Kit (Version: 1.30.128.0)
WD Anywhere Backup
WD Drive Manager (x86) (Version: 2.107)
WebReg (Version: 100.0.170.000)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 3002.45 MB
Available physical RAM: 1875.61 MB
Total Pagefile: 6239.16 MB
Available Pagefile: 4699.43 MB
Total Virtual: 2047.88 MB
Available Virtual: 1950.15 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:221.96 GB) (Free:166.2 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10.92 GB) (Free:1.82 GB) NTFS
4 Drive f: () (Removable) (Total:0.96 GB) (Free:0.85 GB) FAT

========================= Users: ========================================

User accounts for \\SUE-PC

Administrator ASPNET Guest
Sue


**** End of log ****



Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.01.13.04

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Sue :: SUE-PC [administrator]

2/29/2012 9:09:47 AM
mbam-log-2012-02-29 (09-09-47).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 211647
Time elapsed: 12 minute(s), 22 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



aswMBR version 0.9.9.1649 Copyright© 2011 AVAST Software
Run date: 2012-02-29 09:39:41
-----------------------------
09:39:41.479 OS Version: Windows 6.0.6002 Service Pack 2
09:39:41.480 Number of processors: 2 586 0x170A
09:39:41.481 ComputerName: SUE-PC UserName: Sue
09:39:43.430 Initialize success
09:39:49.114 AVAST engine download error: 0
09:39:56.678 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
09:39:56.682 Disk 0 Vendor: WDC_WD2500BEVT-60ZCT1 13.01A13 Size: 238475MB BusType: 3
09:39:56.712 Disk 0 MBR read successfully
09:39:56.717 Disk 0 MBR scan
09:39:56.721 Disk 0 unknown MBR code
09:39:56.781 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 227288 MB offset 2048
09:39:57.193 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 11183 MB offset 465487872
09:39:57.389 Disk 0 scanning sectors +488390656
09:39:57.817 Disk 0 scanning C:\Windows\system32\drivers
09:40:15.072 Service scanning
09:40:25.362 Service MpKsl2d6d3033 c:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{989D4F34-D2C8-4457-A91D-0CEE9D5C7BFA}\MpKsl2d6d3033.sys **LOCKED** 32
09:40:25.561 Service MpNWMon C:\Windows\system32\DRIVERS\MpNWMon.sys **LOCKED** 32
09:40:36.186 Modules scanning
09:40:51.267 Disk 0 trace - called modules:
09:40:51.297 ntkrnlpa.exe CLASSPNP.SYS disk.sys ataport.SYS hal.dll PCIIDEX.SYS msahci.sys tcpip.sys NETIO.SYS ndis.sys athr.sys
09:40:51.305 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x865959f8]
09:40:51.313 3 CLASSPNP.SYS[82a0c8b3] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x85ee9b98]
09:40:51.321 Scan finished successfully
09:41:11.207 Disk 0 MBR has been saved successfully to "F:\MBR.dat"
09:41:11.227 The log file has been saved successfully to "F:\aswMBR.txt"



Thanks again for your help!

#4 Broni

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Posted 29 February 2012 - 11:37 AM

I don't see anything malicious there.

You're running two AV programs, Norton and MSE.
One of them has to go.
If Norton use this tool to uninstall it: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080710133834EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

Then...

Make sure, your settings are correct.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol version 4 (TCP/IPv4), make sure it is checked, and then click Properties
6. Make sure Obtain an IP Address Automatically and Obtain DNS server address Automatically are checked.
7. Click on "Advanced" button and make sure "IP Settings" tab looks like this:
Posted Image
Make sure "DNS" tab looks like this:
Posted Image
Make sure "WINS" tab looks like this:
Posted Image
8. Still in Control Panel double click on "Internet options" then "Connections" tab then "LAN Settings" button. Make sure "Automatically detect settings" is checked.
If you made any changes OK your way out.
Restart computer.


If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista and 7), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.

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#5 snedvidek

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Posted 01 March 2012 - 10:46 AM

YEAH!! I'm not sure exactly what worked, but after doing all those steps down to the 2nd to the last one (ipconfig and net stop/start) I now have internet again. I didn't when I went to bed last night, but it was working when I woke up. Hopefully it will stay that way. THANK you so much!

#6 Broni

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Posted 01 March 2012 - 12:07 PM

Good news :)

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#7 Pisshead

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Posted 04 February 2016 - 11:44 AM

ipconfig /registerdns needs higher rights and I'm admin... o.O






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