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damaged hard drive clusters


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7 replies to this topic

#1 fezzyboy

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Posted 28 February 2012 - 03:14 PM

I have my mothers dell inspiron laptop at the moment. When you turn it on it cascades the message " FAILED TO SAVE ALL THE COMPONENTS FOR THE FILE \\SYSTEM32\\00002ed7. THE FILE IS CORRUPTED OR UNREADABLE. THIS ERROR MAY BE CAUSED BY A PC HARDWARD PROBLEM"

A system check box then appears and does a scan. When you press FIX ERRORS. Its unable to fix 9 errors and you have to purchase the full version.

Virus maybe????? I am unable to delete the system check box from the system tray.

The screen is just a black background and all the icons have disappeared.

When I press the windows icon and all programs the file icons appear but when I click on them they say EMPTY.

Please help

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#2 narenxp

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Posted 28 February 2012 - 03:43 PM

Follow this guide

http://www.bleepingcomputer.com/virus-removal/remove-system-check

Let me know how it went

good luck

#3 fezzyboy

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Posted 28 February 2012 - 04:27 PM

Hi. Thanks for the link. Yep thats the beastie. The only problem I have is that I re-downloaded C Cleaner and ran a registry and system cleaner. The instructions tell me not to oopps !!!

#4 narenxp

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Posted 28 February 2012 - 06:09 PM

Press WINDOWS+R key and type

%temp% and click ok

If you find SMTMP folder,back up to a safe location

Run UNHIDE fix and other tools

good luck

Edited by narenxp, 28 February 2012 - 06:09 PM.


#5 fezzyboy

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Posted 29 February 2012 - 02:54 PM

Hi. Thanks for replying to my problem. Appreciate it. I am not as advanced as most users on this forum. Please could you explain what UNHIDE fix is and other tools. Do I need to do these commands before MALWAREBYTES is installed.

#6 narenxp

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Posted 29 February 2012 - 07:23 PM

Follow the guide as instructed before

About UNHIDE you can read it here

http://www.bleepingcomputer.com/forums/topic405109.html

good luck

#7 fezzyboy

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Posted 03 March 2012 - 09:42 AM

Hi. Just completed all the steps in the LINK and Finally rid of the dreaded Virus. Thanks ever so much for your patience and advice. Appreciate it ever so much. You have saved me a fortune taking it to the experts. Mothers over the moon. Give yourself a pat on the back.

Mick.............

#8 narenxp

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Posted 03 March 2012 - 09:46 AM

You're most welcome :)




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